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Peter Pan BMW

San Mateo, CA

4.9
580 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 580 reviews

February 01, 2020

Excellent sales and after sales service Recently, I got several cars from here both for my friends and my family. I have been customer to Peter Pan BMW San Mateo for almost a decade that way More

by PJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javed Ahmadzai, Shak
Feb 02, 2020 -

Peter Pan BMW responded

We will try, PJ. Thank you for your amazing feedback and for being such a loyal customer. We look forward to your next visit and have a wonderful day.

February 12, 2019

Dishonest wait times even with an appointment I am pretty sure a majority of the 5 star reviews here were written by people that work here, so I would exclude those reviews if you are considering More

by Ele1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roberto
Feb 13, 2019 -

Peter Pan BMW responded

Hello, I apologize to see you felt disappointed it took longer than expected to provide an oil change for your vehicle and would like the opportunity to discuss your experience. Can you please send your contact information to me at peterpanbmw@gmail.com? I look forward to hearing from you. Jim Thomas General Sales Manager Peter Pan BMW

April 05, 2018

Charged $9000 for nothing & employee joyrides for 100+ miles I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed t More

by disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, Jordan Carrick -service advisor
March 28, 2018

Horrible customer service . I've brought my car in for 3rd time complaining about extremely high pitch loud squeal coming from the front brakes. The noise is so loud that peopl More

by Dimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Brom
October 11, 2016

Purchasing a new car I purchased a 2016 X3 D. Found exactly the car we were looking for. Used the Costco discount plan. Great car and dealer was easy to work with. Ada More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Locke
March 18, 2016

Best buying experience ever! My Husband and I have just bought our new 2016 M3 from Peter Pan BMW. This is a car that is very hard to get a hold of. We worked with a sales perso More

by crabyjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Alcini
January 08, 2016

The Ultimate Screw You Over Dealer I purchased my BMW in San Luis Obispo California. I had driven up to San Francisco and the car broke down. Not only was road side assurance terrible, More

by LaithS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
All
December 27, 2015

Dealer Does Not honor Customer Committments The worst service from any luxury car dealer I have ever used. I have worked with Porsche BMW in East Bay and Jaguar and have never had a problem wit More

by Scharol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales Manager on duty 12/27/16 in the afternoon
November 06, 2015

"Wonderful new car buying experience" I want to express my complete customer satisfaction with Raj Poorjay in purchasing my new car at Peter Pan BMW. Raj was very courteous, kind, profess More

by bettyboops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Poorjay
July 29, 2015

Peter Pan BMW Service Moronathon Here's my story. I took my 2001 325i in to get an oil change and to get my passenger airbag recalled. The service was done quickly and well. My issue More

by KKoehler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John DePalma and Manager David
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