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Peter Pan BMW

San Mateo, CA

4.9
584 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 584 reviews

April 25, 2020

Excellent service so far and excellent service advisor it run very good as of now The car is clean/ shine tires and employees are friendly More

by romypulido
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Apr 26, 2020 -

Peter Pan BMW responded

Thank you for taking a moment to give us your excellent experience. We are happy to find of your satisfaction in regards to the services provided. Please enjoy your day!

April 25, 2020

The level of service at Peter Pan exceeded my expectations and it was superb! I was beyond happy and will recommend them to anyone who owns a Bimmer More

by NazariMike
Recommend Dealer
Yes
Employees Worked With
Steve Hooper, Sean Weaver
Apr 26, 2020 -

Peter Pan BMW responded

Thank you for the great review and we look forward to working with you again.

April 08, 2020

Great service very nice guy good responsiveness. Car was good service manager Steve Hooper was excellent car was clean brakes respond well facility was clean More

by Johntduda1
Recommend Dealer
Yes
Employees Worked With
Steve Hooper
Apr 09, 2020 -

Peter Pan BMW responded

Hi there, thank you for the wonderful review! We are happy to hear Steve has given you great service. We appreciate your business and invite you back anytime.

March 19, 2020

I live in San Jose but went to Peter pan BMW to get my car because I was hearing a lot about their customer service, great attitude and knowledge , thanks to my friends for recommending Peter pan BMW to m More

by smilemaker8789
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
February 01, 2020

Excellent sales and after sales service Recently, I got several cars from here both for my friends and my family. I have been customer to Peter Pan BMW San Mateo for almost a decade that way More

by PJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javed Ahmadzai, Shak
Feb 02, 2020 -

Peter Pan BMW responded

We will try, PJ. Thank you for your amazing feedback and for being such a loyal customer. We look forward to your next visit and have a wonderful day.

February 12, 2019

Dishonest wait times even with an appointment I am pretty sure a majority of the 5 star reviews here were written by people that work here, so I would exclude those reviews if you are considering More

by Ele1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roberto
Feb 13, 2019 -

Peter Pan BMW responded

Hello, I apologize to see you felt disappointed it took longer than expected to provide an oil change for your vehicle and would like the opportunity to discuss your experience. Can you please send your contact information to me at peterpanbmw@gmail.com? I look forward to hearing from you. Jim Thomas General Sales Manager Peter Pan BMW

April 05, 2018

Charged $9000 for nothing & employee joyrides for 100+ miles I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed t More

by disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, Jordan Carrick -service advisor
March 28, 2018

Horrible customer service . I've brought my car in for 3rd time complaining about extremely high pitch loud squeal coming from the front brakes. The noise is so loud that peopl More

by Dimo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Brom
October 11, 2016

Purchasing a new car I purchased a 2016 X3 D. Found exactly the car we were looking for. Used the Costco discount plan. Great car and dealer was easy to work with. Ada More

by JP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Locke
March 18, 2016

Best buying experience ever! My Husband and I have just bought our new 2016 M3 from Peter Pan BMW. This is a car that is very hard to get a hold of. We worked with a sales perso More

by crabyjm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Alcini
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