Peter Pan BMW

I live in San Jose but went to Peter pan BMW to get my car because I was hearing a lot about their customer service, great attitude and knowledge , thanks to my friends for recommending Peter pan BMW to m car because I was hearing a lot about their customer service, great attitude and knowledge , thanks to my friends for recommending Peter pan BMW to me and it’s my pleasure to let you know that if you want great service with excellent knowledge of products then you may want to visit Peter Pan. I greatly appreciated their customer service. More

Charged $9000 for nothing & employee joyrides for 100+ miles I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed t I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed that I needed a new engine. I was told BMW was going to cover most of cost. Almost 2 months later I'm told my cars ready. The initial estimate had been approx $2000 I ended up paying $9000 and was told I had a new engine. The detail I had paid for both interior and exterior wasn't done and when I looked at the "new" engine it certainly didn't look new to me. Less than a week later same "drive train malfunction" and back to dealership. Another month sitting there at the dealership, oh wait, that's right, apparently my car wasn't at the dealership the entire time. Nope apparently BMW now lets it's employees take YOUR CAR HOME! Yep you read that right! I show up at the dealership unannounced to get something out of my vehicle and after waiting 45 minutes for someone to bring me to my car I'm informed by the service manager that my service advisor took my car home the previous day and wasn't going to be returning to work until the following day. EXCUSE ME??!! He said with total indifference, "Oh, I thought you were aware of this?" No I was not aware of this and totally not okay with it at all. The advisor calls the following afternoon and leaves a voicemail stating that she had driven my car around 85 miles but she was allergic to something in my car and had to allow someone else to drive. YOU HAVE TO BE KIDDING ME! The next day I receive an email that my cars done and theres no charge. I was informed no work was done because they couldn't figure out what was wrong. They didn't do anything but let their employee drive my car around and they had it for almost a month. When i drove off the alignment was horrible so I took it to Wheel Works to check the alignment for $100+ dollars. They asked me if the car had crashed into a traffic island or if I hit a curb at 50 miles an hour because the alignment was so far off. I contacted the dealership both by phone and email requesting information on just what had happened to my car and requesting them to fix it. I never received a response. I took my car to another BMW service center and when they checked my cars records I was told that Peter Pan BMW NEVER PUT A NEW ENGINE IN MY CAR! They charged me for it and gave me a receipt for it but never actually did the work!! AVOID this place like the plague unless you want to be scammed out of a lot of money for nothing. More

Horrible customer service . I've brought my car in for 3rd time complaining about extremely high pitch loud squeal coming from the front brakes. The noise is so loud that peopl . I've brought my car in for 3rd time complaining about extremely high pitch loud squeal coming from the front brakes. The noise is so loud that people across the street turn to see where it is coming from. My neighbor asked me what's wrong with the brakes because he keeps hearing them in the morning when I leave for work. The SA and her manager kept telling me that's "normal" for performance brakes that BMW uses and refuse to do anything to fix the root cause. The manager David Brom just told me to take it with corporate as they won't let him replace parts to fix the problem. Called corporate they told me to go back to the dealer. They were just passing the responsibility back and forth and not taking ownership to fix an obvious issue. Keep in mind the car is under warranty. After some research it turns out I wasn't the only one with this issue however BMW doesn't care and hides behind a piece of paper issued stating that it is normal to have noise brake. I've owned many other cars including Audi and Mercedes and none of them had this horrible problem of brake squeal. BMW let me down and certainly didn't provide the "ultimate driving machine" experience as they claim to be. Can't wait for warranty to be gone so I can take it to competent shop that will take care of the problem instead of Peter Pan refusing to acknowledge there is one. More