Peter Pan BMW

Its always a pleasure working with Oliver. Great communication and transparency. Very polite and professional. He’s been why I cross the bay from Alameda. communication and transparency. Very polite and professional. He’s been why I cross the bay from Alameda. More

Peter Pan Service Dept is superb with high focus on customer satisfaction, especially John DePalma (service advisor). He is very nice and patience. I highly recommend Peter Pan BMW Service to others, customer satisfaction, especially John DePalma (service advisor). He is very nice and patience. I highly recommend Peter Pan BMW Service to others, the best in the Bay Area. More

These guys are very good technically. The front office is friendly and explains things clearly. However, I don’t think if you have a BMW that is out of warranty that this is a place for your car. Exampl is friendly and explains things clearly. However, I don’t think if you have a BMW that is out of warranty that this is a place for your car. Example, they charge $200 to register a new battery, which is free at some repair shops that want your used BMW business. I ended up programming the new battery myself and it took 5 minutes. More

Customer service was good. Clear concise to the point and respectful of my time. Problem was diagnosed and repaired correctly the first time around. They also did a full inspection giving an idea of upcoming respectful of my time. Problem was diagnosed and repaired correctly the first time around. They also did a full inspection giving an idea of upcoming service needs More

my sevice advisor Jordan is very excellent she explained all the service needed and help us to navigate through out the service. including helping us warranty claims all the service needed and help us to navigate through out the service. including helping us warranty claims More

TLDR: The sales people can be rude, only allow 5-10 minute test drives. At first, the sales people at Peter Pan seemed very nice and accommodating. I scheduled an appointment for a test drive the da minute test drives. At first, the sales people at Peter Pan seemed very nice and accommodating. I scheduled an appointment for a test drive the day before, and we only waited a short time (10-15 min) for someone to see us. They were very friendly and gave us the keys and told us to take the car out - no further guidance. We really enjoyed the test drive, it confirmed We liked the car and helped us learn which features were most important. We arrived back at the dealership about 30 minutes after driving off the lot. As soon as I entered, the salesman yelled from across the lobby that I almost got him fired before taking a call as I awkwardly stood there with the keys, and then continued to tell me that I had taken way too long. Apparently, test drives here should only last 5-10 minutes. I don’t think that is reasonable amount of time to figure out if you want to purchase a car. We were going to test out some other models, but the salesman kept harping on how we had almost gotten him fired and took way too long (despite being given absolutely no guidance beforehand). We decided it was not a good setting to make a major purchase and promptly left. I would look elsewhere before coming to this dealership. More

I did not work with a Sean Weaver, but all the people who Everyone who helped me as I drove up to Service, checked in and got a courtesy loan car were superb! Jason was outstanding in helping me with kindness Everyone who helped me as I drove up to Service, checked in and got a courtesy loan car were superb! Jason was outstanding in helping me with kindness and patience. Also, Pete was amazing for communicating with me via text and keeping me well informed. Thank you for the excellent service! More