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Peter Pan BMW

San Mateo, CA

4.9
580 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 580 reviews

June 13, 2020

Its always a pleasure working with Oliver. Great communication and transparency. Very polite and professional. He’s been why I cross the bay from Alameda. More

by Schlt67@aol.com
Recommend Dealer
Yes
Employees Worked With
Steve, another great guy
Jun 13, 2020 -

Peter Pan BMW responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we hope to work with you down the road!

June 13, 2020

Peter Pan Service Dept is superb with high focus on customer satisfaction, especially John DePalma (service advisor). He is very nice and patience. I highly recommend Peter Pan BMW Service to others, More

by Rebecca c.
Recommend Dealer
Yes
Employees Worked With
John DePalma
Jun 14, 2020 -

Peter Pan BMW responded

Thank you for the great review, Rebecca. We will be sure to thank John for providing you with friendly and patient service. Let us know if there is anything else we can help you with. We look forward to working with you again.

June 11, 2020

Customer service was good. Clear concise to the point and respectful of my time. Problem was diagnosed and repaired correctly the first time around. They also did a full inspection giving an idea of upcoming More

by Carriehug
Recommend Dealer
Yes
Employees Worked With
Omar, Sean Weaver
Jun 12, 2020 -

Peter Pan BMW responded

Thank you for the kind review! We are so glad that you received great service with us. Please let us know if there is anything else that we can do for you.

June 09, 2020

my sevice advisor Jordan is very excellent she explained all the service needed and help us to navigate through out the service. including helping us warranty claims More

by ana
Recommend Dealer
Yes
Employees Worked With
Jordan, Sean Weaver
Jun 10, 2020 -

Peter Pan BMW responded

Thank you for the great review, Ana. We will be sure to thank Jordan for providing you with excellent service. We look forward to working with you again.

June 07, 2020

TLDR: The sales people can be rude, only allow 5-10 minute test drives. At first, the sales people at Peter Pan seemed very nice and accommodating. I scheduled an appointment for a test drive the da More

by Erizzo
Recommend Dealer
No
Employees Worked With
Henry Sipor
Jun 08, 2020 -

Peter Pan BMW responded

Hello, I am sorry to hear about your discomfort with our Sales Department following your test drive. Given the opportunity, I would like to speak with you about your experience. Please email me at peterpanbmw@gmail.com. Thank you, Jim Thomas General Sales Manager Peter Pan BMW

May 31, 2020

I did not work with a Sean Weaver, but all the people who Everyone who helped me as I drove up to Service, checked in and got a courtesy loan car were superb! Jason was outstanding in helping me with kindness More

by CH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete and Jason
Jun 01, 2020 -

Peter Pan BMW responded

Hello there, thanks for the kind words! We are happy to know our team has taken care of you. We hope you visit us in the future!

May 28, 2020

everything is very communicative and i like that and everything is very communicative and i like that and great customer services all ways on time Thanks. I will definitely come back again at this dea More

by ley.van
Recommend Dealer
Yes
Employees Worked With
Jordan, Sean Weaver
May 28, 2020 -

Peter Pan BMW responded

Thanks for such great feedback! We look forward to being of assistance again. Congratulations on your vehicle!

May 28, 2020

It was EXCELLENT! Jordan was terrific. Will bring back my car for sure. Jordan went out of her way to get it all fixed. J More

by jamo62
Recommend Dealer
Yes
Employees Worked With
Jordan
May 29, 2020 -

Peter Pan BMW responded

Thank you for the great review. We will be sure to thank Jordan for providing you with excellent service. We look forward to working with you again.

May 20, 2020

Very excited to purchase my first car as a graduation gift to myself. Was very disappointed I wasn’t informed of the graduate discount ( I mentioned I was graduating several times) and all in all the pro More

by breemartinez
Recommend Dealer
No
Employees Worked With
Sean Weaver
May 21, 2020 -

Peter Pan BMW responded

Bree, We take our customer feedback very seriously and would like the opportunity to address any of your concerns. Can you please send your preferred contact method to me at peterpanbmw@gmail.com? Thank you, Jim Thomas General Sales Manager Peter Pan BMW peterpanbmw@gmail.com

May 22, 2020 -

breemartinez responded

Hello, I responded via email, yesterday at 7:24 am and have yet to hear from anyone. Just checking to see if you received my email, as shows delivered on my end.

May 15, 2020

Since i moved farther i tried another dealership for service, but i will rather drive to go to PETER PAN because of the stellar service...Jordan thanks!!! More

by Cablown11
Recommend Dealer
Yes
Employees Worked With
Jordan cuellar
May 16, 2020 -

Peter Pan BMW responded

It is wonderful to know of the stellar care that Jordan has provided. Thank you so much for your feedback and please have a great day! Our team is always happy to help.

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