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Peter Pan BMW
San Mateo, CA
576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 576 reviews
June 29, 2020
I have a long term relationship with my service advisor and trust his assessment of what my vehicle requires to operate appropriately. Work performed has consistently been technically correct and the cust and trust his assessment of what my vehicle requires to operate appropriately. Work performed has consistently been technically correct and the customer service efficient and friendly. More
by Taofuroad
Employees Worked With
Steve Hooper
June 27, 2020
Refered by family. the price of the car was good. the car purchase trade-in took a very long time. however the service was good the wrap up signing the paperwork was very fast with their touch screen contrac purchase trade-in took a very long time. however the service was good the wrap up signing the paperwork was very fast with their touch screen contract signing. which was great considering we had little two kids that were very impatient at the end. More
by Wsjrev
Employees Worked With
Khalil
June 26, 2020
Excellent personal service The service department makes the whole process of keeping the car running in top shape delightful. The personal attention makes you feel special. The The service department makes the whole process of keeping the car running in top shape delightful. The personal attention makes you feel special. The waiting area is perfectly maintained. For the service alone I would buy a BMW. More
by rocokuns
Employees Worked With
Jordan Carrick - A wonderful service advisor
June 24, 2020
Great Service as usual. Pete Scallan is the only reason I drive down from SF for service. His knowledge and attitude is always great and trust him with my car. drive down from SF for service. His knowledge and attitude is always great and trust him with my car. More
by RR
Employees Worked With
Pete Scallan
June 23, 2020
Best in class service center. Excellent client service. Very high quality team that pays very close attention to every detail. Delivered on everything promised. Very dependable. Very high quality team that pays very close attention to every detail. Delivered on everything promised. Very dependable. More
by Jbaxter
Employees Worked With
Steve Hopper , Sean Weaver
June 13, 2020
These guys are very good technically. The front office is friendly and explains things clearly. However, I don’t think if you have a BMW that is out of warranty that this is a place for your car. Exampl is friendly and explains things clearly. However, I don’t think if you have a BMW that is out of warranty that this is a place for your car. Example, they charge $200 to register a new battery, which is free at some repair shops that want your used BMW business. I ended up programming the new battery myself and it took 5 minutes. More
by Redwood1991
Employees Worked With
Kelly was great., Sean Weaver
June 13, 2020
Its always a pleasure working with Oliver. Great communication and transparency. Very polite and professional. He’s been why I cross the bay from Alameda. communication and transparency. Very polite and professional. He’s been why I cross the bay from Alameda. More
by Schlt67@aol.com
Employees Worked With
Steve, another great guy
June 13, 2020
Peter Pan Service Dept is superb with high focus on customer satisfaction, especially John DePalma (service advisor). He is very nice and patience. I highly recommend Peter Pan BMW Service to others, customer satisfaction, especially John DePalma (service advisor). He is very nice and patience. I highly recommend Peter Pan BMW Service to others, the best in the Bay Area. More
by Rebecca c.
Employees Worked With
John DePalma
June 11, 2020
Customer service was good. Clear concise to the point and respectful of my time. Problem was diagnosed and repaired correctly the first time around. They also did a full inspection giving an idea of upcoming respectful of my time. Problem was diagnosed and repaired correctly the first time around. They also did a full inspection giving an idea of upcoming service needs More
by Carriehug
Employees Worked With
Omar, Sean Weaver
June 09, 2020
my sevice advisor Jordan is very excellent she explained all the service needed and help us to navigate through out the service. including helping us warranty claims all the service needed and help us to navigate through out the service. including helping us warranty claims More
by ana
Employees Worked With
Jordan, Sean Weaver
