Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Peter Pan BMW
San Mateo, CA
576 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 576 reviews
August 04, 2020
Pete’s been my service person for decades - always reliable and helpful! Excellent service. Great communication and follow up. Pete makes things very easy - always reliable and helpful! Excellent service. Great communication and follow up. Pete makes things very easy - always More
by Viki
Employees Worked With
Pete Scallan
August 03, 2020
Peter Pan BMW did a great job. Gus was the person who worked with us, following up with us during the whole process. We are very satisfied with the excellent service we received. Kudos to Gus and all of worked with us, following up with us during the whole process. We are very satisfied with the excellent service we received. Kudos to Gus and all of you! Thank you very much for making it so easy and stress free experience. More
by Maricel
Employees Worked With
Gus Costas, Sean Weaver
August 01, 2020
The service reps are very friendly and knowledgeable. They understand my personal needs. They have loaner cars that are always very clean, practically brand new. They usually return my car to me washed. They understand my personal needs. They have loaner cars that are always very clean, practically brand new. They usually return my car to me washed. More
by MsB
Employees Worked With
Oliver
July 29, 2020
Hospitable. Honest. Keeps the client well informed and gives time to contemplate serious financial decisions concerning vehicle. Does best to offer a loner if needed. gives time to contemplate serious financial decisions concerning vehicle. Does best to offer a loner if needed. More
by danieljmcdonald01
Employees Worked With
John DePalma
July 29, 2020
Very fair to work with and open and honest. I was buying a CPO car and the car was better than I expected when I saw it in person. a CPO car and the car was better than I expected when I saw it in person. More
by Mike. I
Employees Worked With
Doug Miller, Tom don’t know last name but in finance), Sean Weaver
July 28, 2020
VERY PROFESSIONAL CUSTOMER SERVICE... JORDAN CUELLAR IS MY ADVISOR AND I ALWAYS HAVE HER TO TAKE CARE OF MY CARS . SHE EXCEEDS MY EXPECTATIONS THANKS SO MUCH FOR THE GOOD CUSTOMER SERVICE MY ADVISOR AND I ALWAYS HAVE HER TO TAKE CARE OF MY CARS . SHE EXCEEDS MY EXPECTATIONS THANKS SO MUCH FOR THE GOOD CUSTOMER SERVICE More
by Cablown11
Employees Worked With
JORDAN CUELLAR, Sean Weaver
July 28, 2020
Great service and job done right. Jordan was fabulous and courteous. They were able to fix problems that I wasn’t even aware of. I highly recommend them for servicing your BMW. courteous. They were able to fix problems that I wasn’t even aware of. I highly recommend them for servicing your BMW. More
by eddie_kn
Employees Worked With
Jordan Cuellar
July 24, 2020
Peter Pan BMW service department is always providing an excellent service. I really appreciate Pete Scallan for his outstanding service. I will continue to use Peter Pan BMW in the future. excellent service. I really appreciate Pete Scallan for his outstanding service. I will continue to use Peter Pan BMW in the future. More
by kenjifuruya
Employees Worked With
Sean Weaver
July 23, 2020
Best BMW service center in the bay! Hands down As a long time BMW owner, I can say this with confidence that Peter Pan BMW is the best BMW dealership in the bay area. I've been to Stevens Creek, Mo As a long time BMW owner, I can say this with confidence that Peter Pan BMW is the best BMW dealership in the bay area. I've been to Stevens Creek, Mountain View, and Fremont and none of those come even close to the level of service and care I get at Peter Pan BMW. As always my service advisor Pete Scallan went above and beyond to ensure I was taken care of. If you're looking for a BMW Dealership in the Bay, stop looking. You've found the right place. More
by Dominic
Employees Worked With
Pete Scallan
