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Peter Pan BMW

San Mateo, CA

4.9
580 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 580 reviews

August 22, 2020

Always a great experience at Peter Pan BMW, very transparent, honest and efficient. Been a customer for almost 3 years and will continue to come! More

by john.cardaris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Costas, Sean Weaver
August 22, 2020

Positive experience with Dick Rebozzi, Rob Taylor and Johnny Chan. All top of the line and represent the high quality of the vehicle. The only negative is this crappy review platform More

by Johnm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not work with Scott. Dick Rebozzi, Johnny Chan and Rob Taylor all five stars.
August 20, 2020

Peter Pan service is the best! my service advisor John is a great and caring person. Everyone there is friendly and competent - and clean environment!! More

by Sbuckley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John my service advisor, Sean Weaver
August 20, 2020

Victor Hung is the best! We had been on the hunt for a used X3 for quite a while, and the search stopped with Victor. He found us our perfect car, with all the options we wanted and was incredibly kind, s More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Hung
August 20, 2020

John DePalma has always been very helpful. He had to deal with a very difficult insurance situation and always kept me informed with texts and phone calls More

by Toddadair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John DePalma
August 17, 2020

I had the perfect experience exchanging my leased vehicle this Sunday. Victor Hung was my sales associate and helped me expedite this exchange. It was fast, clean, safe and Peter Pan BMW provided exceptiona More

by Kelly.nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Hung, Sean Weaver
August 17, 2020

Great timely service. Jordan is a great advisor and does what is economical and safe for her client base. Kept well informed through the service. Everyone at the company followed safety protocols. More

by Dave
Recommend Dealer
Yes
Employees Worked With
Jordan, Sean Weaver
Aug 18, 2020 -

Peter Pan BMW responded

Dave, thank you for the positive feedback! We are delighted to know that you were provided with great service, especially from Jordan and our team. We truly appreciate your business!

August 16, 2020

Easy to schedule an appointment, knowledgeable and friendly staff at all levels. Convenient location dedicated to service, separate from dealership. Ability to use service car was very helpful. More

by Safangel73
Recommend Dealer
Yes
Employees Worked With
Wai Wang, Sean Weaver
Aug 17, 2020 -

Peter Pan BMW responded

Thank you for the positive review and rating! We are happy to know that you have had good service experiences with us and to know that our team has been friendly and helpful. We appreciate your business!

August 14, 2020

I am extremely impressed with the detail results on my car. It looks like new. Love it. All personnel contact excellent. Will recommend to friends. More

by judybourdon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hopper. 2 technicians helped to get my phone connected to the car.Don't have names.
Aug 14, 2020 -

Peter Pan BMW responded

Judy, thank you for taking the time to share your excellent experience with us! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road!

August 14, 2020

Gus was awesome as usual! He explained everything and was polite! He finished the repair in good time. He kept contact via texts and calls. More

by GG
Recommend Dealer
Yes
Employees Worked With
Gus Costas = great!
Aug 15, 2020 -

Peter Pan BMW responded

Thank you so much for your awesome review. We want nothing but the best for our customers, and we're so happy you had such a great experience with us! We will continue to bring you quality service, and we look forward to taking care of your auto needs in the future.

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