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Peter Pan BMW
San Mateo, CA
580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 580 reviews
September 24, 2020
Always super satisfied after service appointment at Peter Pan BMW. Both service advisor and service technician take the time to care for your needs and answer all questions you may have. Pan BMW. Both service advisor and service technician take the time to care for your needs and answer all questions you may have. More
by Tazzy
Employees Worked With
Jon (service technician), Jordan (service advisor)
September 18, 2020
I have worked with Henry over three leases and all have gone smooth. I would have preferred at home service due to Covid but all appeared safe at the dealership. gone smooth. I would have preferred at home service due to Covid but all appeared safe at the dealership. More
by FxyRoxie
Employees Worked With
Sean Weaver
September 18, 2020
I have been going to this service sept for over 15yr. The past few visits I have seen a bit of a decline in the way I am being kept in the loop and with communications. Both visits I heard nothing at all the past few visits I have seen a bit of a decline in the way I am being kept in the loop and with communications. Both visits I heard nothing at all the first day and was not sure if my car was looked at or not, it was odd as you usually communicate each day especially when I bring the car in on the early AM. Both visits I had to follow up the next day to find out what’s going on. Also, with Covid it’s hard but I think instead of just sending a link to approve work, you might go back to a phone call to explain the needed repairs. I still have no idea who I needed a beer coolant thing. Thx More
by SRV
Employees Worked With
Sean Weaver
September 16, 2020
Great service, on time, well done and a nice waiting room fully stocked with coffee and muffins. Recommend using Peter Pan for bmw service to all. fully stocked with coffee and muffins. Recommend using Peter Pan for bmw service to all. More
by robertmeli
Employees Worked With
Sean Weaver
September 12, 2020
Thank you for following up… You have been very attentive and responsive I appreciate it… On the service quality I do have a comment… When I picked up the car there were mud stains on the vehicle and few mud and responsive I appreciate it… On the service quality I do have a comment… When I picked up the car there were mud stains on the vehicle and few mud /water spots inside on the front seat...maybe the window was left open while washing… I had gotten my car detailed few days before ...hence little disappointed thanks .. More
by abhatia7
Employees Worked With
Sean Weaver
September 11, 2020
Steve Hooper gave me great service, detail oriented & communicate well. Really hard working-multi tasking guy! He’s the reason im coming back. Excellent job communicate well. Really hard working-multi tasking guy! He’s the reason im coming back. Excellent job More
by Ask4jovie
Employees Worked With
Steve Hooper
September 08, 2020
Pete is always so good in returning calls. He is so friendly , professional and efficient. Love working with him . Thank you, Pete for taking good care of my car. friendly , professional and efficient. Love working with him . Thank you, Pete for taking good care of my car. More
by Carolchinchang
Employees Worked With
Pete Scallan
August 28, 2020
Clean “safe” quick and efficient Clean “safe” quick and efficient Clean “safe” quick and efficient Clean “safe” quick and efficient Clean “safe” quick and efficient Clean “safe” quick and efficient efficient Clean “safe” quick and efficient Clean “safe” quick and efficient Clean “safe” quick and efficient Clean “safe” quick and efficient More
by rkirchner
Employees Worked With
Gus, Sean Weaver
