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Peter Pan BMW
San Mateo, CA
580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 580 reviews
December 21, 2020
I took my 2017 X5 into the Burlingame location for navigation issues. Plus I asked for two new front tires to be installed. They charged $200 to look at the navigation. No indication if they did anyt navigation issues. Plus I asked for two new front tires to be installed. They charged $200 to look at the navigation. No indication if they did anything and still not working properly. They came back with suggesting an additional $355 software upgrade. They also charged an additional $100 for Wheels / tire Check. I called the service tech to ask about these additional fees but he is on vacation for the Holidays. I was transferred to the service operator and no one pickup up after 30 or more rings. This call was made on a Monday morning during normal business hours and not a holiday. I don't plan to ever go back to this dealership. Beware of garbage service fees. $200 or more in extra fees is not how you build customer loyalty. Especially after paying $774 for just two tires. More
by Blue
Employees Worked With
Steve Hooper - Service Dept
December 18, 2020
Wonderful service and attention to detail I received the Wonderful service and attention to detail I received the car I wanted on time with all the special details I wanted. The staff was helpful and atten Wonderful service and attention to detail I received the car I wanted on time with all the special details I wanted. The staff was helpful and attentive. More
by Aw1
Employees Worked With
Javed and Khalil
December 16, 2020
Always get very good deal and after sale services is excellent. sale team is so attentive and take care of all your need to find the car you like. excellent. sale team is so attentive and take care of all your need to find the car you like. More
by ucjma113
Employees Worked With
Victor Hung, Ivy, John Wong, Sean Weaver
December 15, 2020
Great service! My sales advisor was really responsive and I was able to change the order for a new car multiple times without any issues. At the end, the car arrived a bit ahead of schedule and I was able to I was able to change the order for a new car multiple times without any issues. At the end, the car arrived a bit ahead of schedule and I was able to pick it up the same day it got delivered to the dealership. More
by Dim
Employees Worked With
Adam Locke
December 09, 2020
Host came to car when I drove in within minutes. Efficient, clear instructions. Service advisor met me in reception area. I mentioned tires and they were checked and recommendations given to me. S Efficient, clear instructions. Service advisor met me in reception area. I mentioned tires and they were checked and recommendations given to me. Service done on time. Everything handled well during this time of COVID-19. I was extremely pleased. More
by Sbianucci
Employees Worked With
Jordan
December 03, 2020
We have a fleet of 5 & 7 series bmw’s and Peter Pan service dept has been taking care of them for years. Appointments are easily attainable, vehicles always done when promised and fixed right the first service dept has been taking care of them for years. Appointments are easily attainable, vehicles always done when promised and fixed right the first time. Special thx to svc mngr Bob and our advisor Jordan More
by Steve
Employees Worked With
Jordan, Bob Gee
November 29, 2020
Rob did a great job of describing the features of the car compared to similar models. He also went out of his to deliver the car to me at much inconvenience to himself. I could ask for a better experience. E compared to similar models. He also went out of his to deliver the car to me at much inconvenience to himself. I could ask for a better experience. Especially in time so f Covid. More
by gsparks100
Employees Worked With
Rob, Sean Weaver
November 21, 2020
Very helpful, courteous and knowledgeable staff. Delivered my car when promised. I’m very satisfied with my Service Advisor she explained to me very thoroughly what needed to be done. Thank you guys Delivered my car when promised. I’m very satisfied with my Service Advisor she explained to me very thoroughly what needed to be done. Thank you guys. More
by cerdahugo
Employees Worked With
Wai Wong and Martin
November 14, 2020
Buy anew car for work.Patrick help us alot.we were satisfied with the result that we will recommend Peter pan B M W to our relatives and friends. satisfied with the result that we will recommend Peter pan B M W to our relatives and friends. More
by Paulino
Employees Worked With
Patrck, Sean Weaver
