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Peter Pan BMW
San Mateo, CA
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 584 reviews
January 02, 2021
Service is excellent every time I bring my cars .Very Service is excellent every time I bring my cars . Very professional and friendly staff all department works together easy to communicate with all dep Service is excellent every time I bring my cars . Very professional and friendly staff all department works together easy to communicate with all departments. Thank you all Job well done More
by nasser_massis2001
Employees Worked With
Sean Weaver
January 02, 2021
Roberto Ronquillo provided me with excellent service. He was very professional, friendly, and knowledgeable. Roberto kept me informed of my service status which I really appreciated. was very professional, friendly, and knowledgeable. Roberto kept me informed of my service status which I really appreciated. More
by cstastic
Employees Worked With
Roberto Ronquillo
January 01, 2021
Excellent!! Pete arranged for service to be done immediately when he heard my check engine light went on. My car was serviced and I was able to get a loaner. Everyone was following the social distan immediately when he heard my check engine light went on. My car was serviced and I was able to get a loaner. Everyone was following the social distancing protocols. Excellent work! More
by michelletisi
Employees Worked With
Pete Scallan, Sean Weaver
December 24, 2020
Service delivery was professional, friendly and most importantly competent and thorough from top down. Service advisor Steve Hooper is a straight shooter, provides the details, the reasoning, and respo importantly competent and thorough from top down. Service advisor Steve Hooper is a straight shooter, provides the details, the reasoning, and responsive to my questions. More
by Taofuroad
Employees Worked With
Steve Hooper
December 21, 2020
I took my 2017 X5 into the Burlingame location for navigation issues. Plus I asked for two new front tires to be installed. They charged $200 to look at the navigation. No indication if they did anyt navigation issues. Plus I asked for two new front tires to be installed. They charged $200 to look at the navigation. No indication if they did anything and still not working properly. They came back with suggesting an additional $355 software upgrade. They also charged an additional $100 for Wheels / tire Check. I called the service tech to ask about these additional fees but he is on vacation for the Holidays. I was transferred to the service operator and no one pickup up after 30 or more rings. This call was made on a Monday morning during normal business hours and not a holiday. I don't plan to ever go back to this dealership. Beware of garbage service fees. $200 or more in extra fees is not how you build customer loyalty. Especially after paying $774 for just two tires. More
by Blue
Employees Worked With
Steve Hooper - Service Dept
December 18, 2020
Wonderful service and attention to detail I received the Wonderful service and attention to detail I received the car I wanted on time with all the special details I wanted. The staff was helpful and atten Wonderful service and attention to detail I received the car I wanted on time with all the special details I wanted. The staff was helpful and attentive. More
by Aw1
Employees Worked With
Javed and Khalil
December 16, 2020
Always get very good deal and after sale services is excellent. sale team is so attentive and take care of all your need to find the car you like. excellent. sale team is so attentive and take care of all your need to find the car you like. More
by ucjma113
Employees Worked With
Victor Hung, Ivy, John Wong, Sean Weaver
December 15, 2020
Great service! My sales advisor was really responsive and I was able to change the order for a new car multiple times without any issues. At the end, the car arrived a bit ahead of schedule and I was able to I was able to change the order for a new car multiple times without any issues. At the end, the car arrived a bit ahead of schedule and I was able to pick it up the same day it got delivered to the dealership. More
by Dim
Employees Worked With
Adam Locke
December 09, 2020
Host came to car when I drove in within minutes. Efficient, clear instructions. Service advisor met me in reception area. I mentioned tires and they were checked and recommendations given to me. S Efficient, clear instructions. Service advisor met me in reception area. I mentioned tires and they were checked and recommendations given to me. Service done on time. Everything handled well during this time of COVID-19. I was extremely pleased. More
by Sbianucci
Employees Worked With
Jordan
