Peter Pan BMW

Very professional. Did not feel pressured at all. Best experience comparing to my other experiences with car dealerships. Great costumer service. I would recommend friends and family to this dealership if experience comparing to my other experiences with car dealerships. Great costumer service. I would recommend friends and family to this dealership if they consider BMW. More

First time coming to this location and we were interested in purchasing a pre owned x3 we saw online, we had the pleasure of meeting with Khalil who was very professional and understanding. He was pleasant a in purchasing a pre owned x3 we saw online, we had the pleasure of meeting with Khalil who was very professional and understanding. He was pleasant and made the process of buying a car relaxed and enjoyable. Shak in finance was also friendly and helpful as well. If your looking into buying, go see them, they are amazing! More

Service is excellent every time I bring my cars .Very Service is excellent every time I bring my cars . Very professional and friendly staff all department works together easy to communicate with all dep Service is excellent every time I bring my cars . Very professional and friendly staff all department works together easy to communicate with all departments. Thank you all Job well done More

Roberto Ronquillo provided me with excellent service. He was very professional, friendly, and knowledgeable. Roberto kept me informed of my service status which I really appreciated. was very professional, friendly, and knowledgeable. Roberto kept me informed of my service status which I really appreciated. More

Excellent!! Pete arranged for service to be done immediately when he heard my check engine light went on. My car was serviced and I was able to get a loaner. Everyone was following the social distan immediately when he heard my check engine light went on. My car was serviced and I was able to get a loaner. Everyone was following the social distancing protocols. Excellent work! More

I took my 2017 X5 into the Burlingame location for navigation issues. Plus I asked for two new front tires to be installed. They charged $200 to look at the navigation. No indication if they did anyt navigation issues. Plus I asked for two new front tires to be installed. They charged $200 to look at the navigation. No indication if they did anything and still not working properly. They came back with suggesting an additional $355 software upgrade. They also charged an additional $100 for Wheels / tire Check. I called the service tech to ask about these additional fees but he is on vacation for the Holidays. I was transferred to the service operator and no one pickup up after 30 or more rings. This call was made on a Monday morning during normal business hours and not a holiday. I don't plan to ever go back to this dealership. Beware of garbage service fees. $200 or more in extra fees is not how you build customer loyalty. Especially after paying $774 for just two tires. More