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Peter Pan BMW

San Mateo, CA

4.9
580 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 580 reviews

January 16, 2021

Kenny Lew is the best.Great service representative..Got Kenny Lew is the best. Great service representative.. Got us in and out on schedule. Provide a nice clean loaner. All staff were very friendly More

by Smitch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Lew
January 11, 2021

Everything was good but they told me we will vaccum car as complementery but didnt do. Feel something is different after service. Didnt feel right More

by chowdarysahithi6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jan 11, 2021 -

Peter Pan BMW responded

Thank you for sharing your overall positive feedback for Peter Pan BMW! If there is anything further we can help with, please do not hesitate to reach out. We hope you have a wonderful day!

January 08, 2021

I was Greeted when I arrived and the the communication was wonderful with texting I got a nice loaner car while my car was being serviced. More

by Nita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jan 09, 2021 -

Peter Pan BMW responded

Thank you so much for taking the time to share your positive service experience with Peter Pan BMW. We're always happy to help you out. See you again at the next maintenance milestone!

January 04, 2021

Efficient no hassle and professional service. Javed was helpful in explaining all the features of the vehicle patiently. He is knowledgeable and explains the process clearly. More

by Gloglo.a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javed Ahmadzai
Jan 05, 2021 -

Peter Pan BMW responded

Thank you for taking the time to write a positive review! We're thrilled to hear Javed was able to help you find a great vehicle and was able to make your overall experience at our dealership hassle-free. If you ever need help with your new ride, feel free to give us a call!

January 03, 2021

Very professional. Did not feel pressured at all. Best experience comparing to my other experiences with car dealerships. Great costumer service. I would recommend friends and family to this dealership if More

by Agentjenny8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Galanakis
Jan 04, 2021 -

Peter Pan BMW responded

Jenny, thanks for your feedback. We are happy to hear Peter provided a great car buying experience. Please let us know if there is anything else we can do for you! Have a great day!

January 03, 2021

First time coming to this location and we were interested in purchasing a pre owned x3 we saw online, we had the pleasure of meeting with Khalil who was very professional and understanding. He was pleasant a More

by Martinez94066
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalil
Jan 04, 2021 -

Peter Pan BMW responded

Congratulations on your BMW X3, and thank you for choosing to work with Peter Pan BMW for your automotive needs. We hope this is the first of many future visits. See you again next time!

January 02, 2021

Service is excellent every time I bring my cars .Very Service is excellent every time I bring my cars . Very professional and friendly staff all department works together easy to communicate with all dep More

by nasser_massis2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jan 02, 2021 -

Peter Pan BMW responded

Thank you so much for sharing the excellent experience you had working with our Service Department at Peter Pan BMW. Thanks again for stopping by!

January 02, 2021

Roberto Ronquillo provided me with excellent service. He was very professional, friendly, and knowledgeable. Roberto kept me informed of my service status which I really appreciated. More

by cstastic
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roberto Ronquillo
Jan 03, 2021 -

Peter Pan BMW responded

Thank you for the great review! We are pleased that Roberto's communicative service made a positive impression on you. We hope you'll consider using Peter Pan BMW again in the future.

January 01, 2021

Excellent!! Pete arranged for service to be done immediately when he heard my check engine light went on. My car was serviced and I was able to get a loaner. Everyone was following the social distan More

by michelletisi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Scallan, Sean Weaver
Jan 01, 2021 -

Peter Pan BMW responded

Hi there, thank you so much for the kind words with Pete and our team! We truly appreciate your business and are happy to know you had an excellent experience. We hope you have a great day!

December 24, 2020

Service delivery was professional, friendly and most importantly competent and thorough from top down. Service advisor Steve Hooper is a straight shooter, provides the details, the reasoning, and respo More

by Taofuroad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hooper
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