Peter Pan BMW

Outstanding experience from start to finish. Sales and finance team were both responsive and helpful from the first email to closing. Friendly and professional. A+ finance team were both responsive and helpful from the first email to closing. Friendly and professional. A+ More

John Depalma rocks! I have been working with him as a service advisor for years. He made a stressful car situation less difficult buy being communicative, helping me get a loaner car on time, and taking service advisor for years. He made a stressful car situation less difficult buy being communicative, helping me get a loaner car on time, and taking care of the problem promptly. I live in SF, but will always go to Peter Pan BMW for my service needs! More

Great customer service, and a great price. I would recommend them to anyone. We are return customers. I’ve also used their service center and parts departments for years recommend them to anyone. We are return customers. I’ve also used their service center and parts departments for years More

Sales & service; both great. Youbert always provides excellent help...we’ve at least a dozen cars at Peter Pan over the years and at least 6 or 7 from Youbert. Shaq is also terrific an the financing si excellent help...we’ve at least a dozen cars at Peter Pan over the years and at least 6 or 7 from Youbert. Shaq is also terrific an the financing side. More

Dealership has always provided excellent service. Staff is super friendly and welcoming. Lastly, my rep, Steve Hopper is always upfront and honest about all required work. is super friendly and welcoming. Lastly, my rep, Steve Hopper is always upfront and honest about all required work. More

Very helpful, it was nice to get a different perspective on the process of lease vrs buying. I will definitely come back when my 2019 530e lease is up. on the process of lease vrs buying. I will definitely come back when my 2019 530e lease is up. More

Probably the worst dealership I've been to, much less a BMW dealership. Honestly stay away. Not worth your time. Incompetent and rude stales staff. Check some of the other negative reviews.. common theme w BMW dealership. Honestly stay away. Not worth your time. Incompetent and rude stales staff. Check some of the other negative reviews.. common theme with this dealership. Sales advisor was impatient, rude, and couldn't be bothered to show me the vehicle I wanted because it "required alot of reparking" and asked if this was the car I wanted to get and if I was going to buy it that day. When I told him I wasn't ready to commit yet he flat out told me he wasn't going to show me the vehicle. Are you serious? After he showed me a similar vehicle we went inside to talk numbers. I brought up some comps from Stevens Creek and East Bay. He laughed, then became pretty hostile, and told me that he had no interest in matching any of those numbers (I lived closer to this dealership), that he didn't even believe those numbers were real, and when I showed him the pics of the paperwork with the comps he told me that if I wanted those numbers I should just get the car from them. Well, that was the end of that conversation and any of my future business with Peter Pan of BMW. I just said thanks and walked off. Not sure where they found this guy, but the ego of a dude selling BMWs is pretty hilarious. Ended up leasing a Mercedes from AutoBahn motors instead. Didn't get this type of treatment from Audi, Mercedes, or Porsche. Basic CS as a sales advisor isn't that hard. More

We live in Monterey and received a fabulous online offer for the car we were looking for, so we made the two hour drive. J made the drive worth every minute by simplifying the purchase and staying late to c for the car we were looking for, so we made the two hour drive. J made the drive worth every minute by simplifying the purchase and staying late to complete the sale so we wouldn’t have to drive back another day. So many cars to choose from, screaming good deals, and relaxed and respectful sales professionals. The best car purchasing experience ever! More

Great buying experience. No sales pressure, great price and options. I would recommend this dealership! I drove an hour to get to them even though other dealerships are closer to me. and options. I would recommend this dealership! I drove an hour to get to them even though other dealerships are closer to me. More

My dad and I went to go test drive a Beamer we saw online and were immediately greeted with a friendly staff. My dad later ended up buying his first ever BMW and for a great price as well. The staff couldn’t and were immediately greeted with a friendly staff. My dad later ended up buying his first ever BMW and for a great price as well. The staff couldn’t be any more helpful and friendly. It was refreshing to see especially in these strange times. More