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Peter Pan BMW

San Mateo, CA

4.9
582 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 582 reviews

September 26, 2022

The salesman was fine-helpful, pleasant-Javed Ahmadzai. Service took a long time and was very pricey. However, I’m hoping(and have no reason to think otherwise)) they did a good job More

by Mersacks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javed Ahmadzai, Sean Weaver
Sep 28, 2022 -

Peter Pan BMW responded

Hello, Your feedback is important to us and I would appreciate the opportunity to discuss your wait time and our pricing. Please email me with your preferred contact information so that we can discuss this further. Thank you, Jim Cyr General Manager Peter Pan BMW BMW@peterpanbmw.com

September 22, 2022

My Salesperson was nice and patient. I got a nice offer and the lobby of Peter Pan BMW was clean and gorgeous. More

by Ming
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj, Sean Weaver
Sep 23, 2022 -

Peter Pan BMW responded

Hi Ming, We are thrilled that our team was nice and patient to work with. Thank you for choosing Peter Pan BMW and please let us know if there is anything else you need.

September 16, 2022

I’m really disappointed with how Peter Pan’s CPO manager Keith Rey handled our concern with CPO measurement accuracy. He presented in a very accusatory and discriminatory manner. Never followed up as he pro More

by Clarissa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Rey
Sep 17, 2022 -

Peter Pan BMW responded

Clarissa, Here at Peter Pan BMW, we take our customer feedback very seriously and would like the opportunity to learn more about your experience. Can I please have you provide your preferred contact method? Thank you, Jim Cyr General Manager Peter Pan BMW BMW@peterpanbmw.com

September 14, 2022

Had a great experience with Peter Pan BMW. Victor and his staff are very helpful and professional. They surpassed my expectations with their excellent customer service. They listened and made More

by jcdcaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hung, Tom O' Leary, Sean Weaver
Sep 15, 2022 -

Peter Pan BMW responded

Hello, it excites us that we exceeded your expectations with a stellar car-buying process. Our Sales Team listens to our customers and wanted to make sure that we found the vehicle that you wanted by answering all your questions. Thank you for recommending Peter Pan BMW. Congratulations.

September 13, 2022

Excellent staff professional Fair and very responsive to my request and schedule. Car was superb More

by Harris 83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Sep 13, 2022 -

Peter Pan BMW responded

Hello. Thank you for your positive feedback. We take our reviews to heart and are delighted to learn about your visit with us. Please let us know if you have any additional questions. Thank you for choosing Peter Pan BMW. Have a wonderful day.

September 06, 2022

Fast efficient and very helpful/ Yev from sales and Tom from finance are awesome. Highly recommended More

by Emily.pabalate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yev yiplinskiy, Sean Weaver
Sep 06, 2022 -

Peter Pan BMW responded

Emily, thank you for choosing our dealership for the purchase of your new vehicle. Stop by, and see us again soon here at Peter Pan BMW, we're always standing by to help.

August 31, 2022

Professional and excellent customer services. Willing to listen what I need and well explain professionally. More

by Mayyeung
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hung and Chris Yu, Sean Weaver
Sep 02, 2022 -

Peter Pan BMW responded

Hi Mayyeung, we are happy that we could provide you with an excellent and professional experience. Great communication is something we take seriously at Peter Pan BMW. Please let us know how if you need assistance with anything in the future.

August 28, 2022

Friendly and very efficient service. Great advice and super helpful with my choices. I will by my next BMW at Peter Pan BMW. More

by JohnM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javed
Aug 30, 2022 -

Peter Pan BMW responded

We are overjoyed to see how satisfied you are with your visit with us here at Peter Pan BMW. We greatly appreciate your business here and hope to have the pleasure of working with you again, John.

August 26, 2022

Victor is outstanding. bought multiple cars from him and throughout the yes he has surpassed all my expectations in terms of customer service, time response and accuratenes More

by Tradistordu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hung
Aug 30, 2022 -

Peter Pan BMW responded

Hello, we are so glad you had an outstanding customer service experience here at Peter Pan BMW. Thank you so much for this very kind review and for your business.

August 23, 2022

Henry Sipor was instrumental in helping purchase our 2022 BMW iX (very few inventory) had visited couple of other BMW dealers some had 10K mark up prices. As a last resort stopped by Peter Pan BMW on late Su More

by krmallina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Sipor
Aug 23, 2022 -

Peter Pan BMW responded

Thank you for your kind words! We're happy we could help find you an amazing BMW iX. We hope you continue to choose Peter Pan BMW for all your automotive needs.

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