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Peter Pan BMW

San Mateo, CA

4.9
576 Reviews

2695 S El Camino Real

San Mateo, CA

94403

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Showing 576 reviews

October 19, 2022

Great service! Great pricing! Convenient location! Pleasant staff! Exceptional facility! Well managed! Nicely maintained grounds! More

by normkauble
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny is the bomb! Adam is awesome!
Oct 21, 2022 -

Peter Pan BMW responded

Hello, thank you for taking the time to share your amazing feedback and giving us five stars, we will share this with our Service Department. We'll be happy to assist with anything you need on your next visit, come back any time to Peter Pan BMW.

October 18, 2022

Got a good deal and great customer service on exactly the car I wanted. It was a pleasure working with Adam Locke and I hope to buy again with him in the future! More

by dan.z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Locke
Oct 20, 2022 -

Peter Pan BMW responded

Dan, we are so glad to learn our Sales Team made your visit a successful one. We hope to see you again soon. Peter Pan BMW hopes you have a wonderful day.

October 04, 2022

car ready and detailed. Seamless finance process, great experience from ordering car, to updates, to delivery and driving this beautiful car home More

by edjohn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Poojary, Gary Hutchinson, Adam Locke and Shak Ahadi
Oct 05, 2022 -

Peter Pan BMW responded

Congratulations on your new vehicle, and thank you for the high-star rating. We understand it's a big decision where you purchase your car from and are grateful you chose us here at Peter Pan BMW. We are glad to know our Sales team provided a seamless and attentive experience. We hope you're enjoying your new ride and please let us know if you have any additional questions.

October 03, 2022

Transaction was simple and smooth; sales was helpful & courteous. Almost everything was done through email. More

by mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter G.
Oct 04, 2022 -

Peter Pan BMW responded

Hello Mike, thank you for your positive review. Peter Pan BMW genuinely appreciates your feedback. Our team is always working diligently to ensure our guests receive the best experience possible. If you ever need additional help, we will be more than happy to assist you. Have an exceptional day.

September 26, 2022

The salesman was fine-helpful, pleasant-Javed Ahmadzai. Service took a long time and was very pricey. However, I’m hoping(and have no reason to think otherwise)) they did a good job More

by Mersacks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javed Ahmadzai, Sean Weaver
Sep 28, 2022 -

Peter Pan BMW responded

Hello, Your feedback is important to us and I would appreciate the opportunity to discuss your wait time and our pricing. Please email me with your preferred contact information so that we can discuss this further. Thank you, Jim Cyr General Manager Peter Pan BMW BMW@peterpanbmw.com

September 22, 2022

My Salesperson was nice and patient. I got a nice offer and the lobby of Peter Pan BMW was clean and gorgeous. More

by Ming
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj, Sean Weaver
Sep 23, 2022 -

Peter Pan BMW responded

Hi Ming, We are thrilled that our team was nice and patient to work with. Thank you for choosing Peter Pan BMW and please let us know if there is anything else you need.

September 16, 2022

I’m really disappointed with how Peter Pan’s CPO manager Keith Rey handled our concern with CPO measurement accuracy. He presented in a very accusatory and discriminatory manner. Never followed up as he pro More

by Clarissa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Rey
Sep 17, 2022 -

Peter Pan BMW responded

Clarissa, Here at Peter Pan BMW, we take our customer feedback very seriously and would like the opportunity to learn more about your experience. Can I please have you provide your preferred contact method? Thank you, Jim Cyr General Manager Peter Pan BMW BMW@peterpanbmw.com

September 14, 2022

Had a great experience with Peter Pan BMW. Victor and his staff are very helpful and professional. They surpassed my expectations with their excellent customer service. They listened and made More

by jcdcaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Hung, Tom O' Leary, Sean Weaver
Sep 15, 2022 -

Peter Pan BMW responded

Hello, it excites us that we exceeded your expectations with a stellar car-buying process. Our Sales Team listens to our customers and wanted to make sure that we found the vehicle that you wanted by answering all your questions. Thank you for recommending Peter Pan BMW. Congratulations.

September 13, 2022

Excellent staff professional Fair and very responsive to my request and schedule. Car was superb More

by Harris 83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Sep 13, 2022 -

Peter Pan BMW responded

Hello. Thank you for your positive feedback. We take our reviews to heart and are delighted to learn about your visit with us. Please let us know if you have any additional questions. Thank you for choosing Peter Pan BMW. Have a wonderful day.

September 06, 2022

Fast efficient and very helpful/ Yev from sales and Tom from finance are awesome. Highly recommended More

by Emily.pabalate
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yev yiplinskiy, Sean Weaver
Sep 06, 2022 -

Peter Pan BMW responded

Emily, thank you for choosing our dealership for the purchase of your new vehicle. Stop by, and see us again soon here at Peter Pan BMW, we're always standing by to help.

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