Peter Pan BMW
San Mateo, CA
Filter Reviews by Keyword
By Type
Showing 576 reviews
Peter Pan BMW was an easy buying experience. I was interested in a car and we were able to come to an agreeable price. I saw an online advertisement for the new BMW spoke to the sales team on th I was interested in a car and we were able to come to an agreeable price. I saw an online advertisement for the new BMW spoke to the sales team on the phone who verified that it was available. I drove over and bought the car that evening no headaches no hassles. I recommend PeterPan BMW if looking for a BMW. More
We are longtime BMW owners with repeat new leases covered by full warranty. We have been bringing our cars to Peter Pan for years and the service has gotten progressively worse. Impossible to contact anyone, by full warranty. We have been bringing our cars to Peter Pan for years and the service has gotten progressively worse. Impossible to contact anyone, they sit on your car forever, and the latest is that every time we bring a car in, there is an extra diagnostic fee or service that is required that is not covered by the warranty. These are 2 year old cars with issues requiring out of pocket cost of more than $3k? Unacceptable. This time they are saying that the sunroof leaked and that is not covered by warranty, even though there is nothing I could have done to prevent it. I just think this place is out to fleece customers. Switching dealers. More
Friendly sales staff, easy test driving. Straight forward info and service history. However, no demonstration of how to operate I-Drive and how to program each function and what it does. Straight forward info and service history. However, no demonstration of how to operate I-Drive and how to program each function and what it does. More
Peter was so helpful and patient throughout the whole process. As a first time car buyer I felt confident in my decision and was happy with the overall process. process. As a first time car buyer I felt confident in my decision and was happy with the overall process. More
Outstanding service. Henry and Ivy were both terrific! Would recommend Peter Pan to anyone looking for a great car…and great buying experience Henry and Ivy were both terrific! Would recommend Peter Pan to anyone looking for a great car…and great buying experience More
Clean and inviting. Plenty of parking. respectful and knowledgeable sales representative. No hassle or pressure to purchase. Javed is an excellent sales representati Plenty of parking. respectful and knowledgeable sales representative. No hassle or pressure to purchase. Javed is an excellent sales representative. Very knowledgeable on the vehicles and extremely willing to work with the customer. I purchased a pre-owned vehicle and was treated as though I was purchasing the most expensive on the lot. More
We had an excellent experience with Youbert while purchasing our new car! He was extremely responsive and straightforward while helping us through the process, which was appreciated on our end. purchasing our new car! He was extremely responsive and straightforward while helping us through the process, which was appreciated on our end. More