Peter Pan BMW

If I could give less than 1 star, I would have. This is the worst car-buying experience in my life. I ordered a custom-made 2023 X7. The internet salesperson/manager is the worst I have ever met; i This is the worst car-buying experience in my life. I ordered a custom-made 2023 X7. The internet salesperson/manager is the worst I have ever met; it takes him days to answer a straightforward question, that's if he even responds. I was tracking my vehicle online and knew it had been at the dealership for two days; I did not receive a phone call from anyone telling me the car had arrived. When I called and asked why I had yet to be contacted, they said because the internet salesperson/manager was off these days. I wondered if I could get a different salesperson because his communication could be better; I was told they would have a manager contact me. Instead, my internet salesperson/manager contacted me and apologized for not receiving my messages!!. And that he would have the car ready for pickup the following day. Anyway, on 04/15, I went to pick up my vehicle, and from the moment I stepped in, it felt like a used car dealership. My salesperson/manager was no help; he had a piece of paper with all sorts of numbers and was reading off that. We asked to see a manager because we expected a better deal, especially since my colleague had bought a 7 series and X5 in the last two months and had leased several other vehicles over the previous few years. I wish that we didn't have to meet Mr. Keith (THE SALES MANAGER), he came with a very irritated face as if we interrupted his breakfast or his morning coffee! He was unfriendly and bold; he said the best he could do was the $1000 discount. He added that he could sell MY CAR (the one that we built a few months ago and have been waiting for) very quickly and over the sticker price and that he didn't need to give us any discounts, and that he already had sold 11 cars that day and it was not even 1:00 pm yet! And proceeded to walk away and say that the salesperson would take care of us. I understand that because of the shortage of cars nowadays, sales agents and managers act like they are a hot commodity; I didn't leave the vehicle because I promised my wife that I would bring this X7 home that day. I will never buy or lease from these jockers again; my money will be good anywhere. I forgot to mention the time wasted waiting to meet the accountant; it was epic; you must cancel any appointments when you pick up a vehicle from Peter Pan because you will be there for the long ride. They do this to get you tired of waiting, so you only ask a few questions about the lease and sign quickly. I was looking around and saw accountants, salespeople, and what have you standing and chatting away, and I waited for more than two hours to meet the accountant. Thankfully he was swift because it was a matter of signing paperwork with a brief explanation... When I was done signing the lease, it was emailed to me; the accountant was supposed to explain to me where the $1500 rebate was. And why have they been added to the deposit without letting me know... The salesperson made it look like the rebate will be taken out of the MSRP, not added to the deposit!!, anyway, the accountant left the office immediately after he emailed the lease and waited for like 10 min; I forgot to ask him because I was exhausted and wanted to go home, they ruined my day, and I will never buy or lease from this shady place again. The X7 is nice though More

Kam was very helpful and never made us feel pressured. Love the car so far! Love the car so far! More

Pleasant and responsive, noticeably different than another BMW dealership that I visited, so I decided to buy my car from them, even though they were father away from my home. another BMW dealership that I visited, so I decided to buy my car from them, even though they were father away from my home. More

A difficult experience made pleasant by attentive staff and sales personnel. My wife and I felt well cared for, well and fairly treated. Peter Sapor is knowledgeable and quite helpful and sales personnel. My wife and I felt well cared for, well and fairly treated. Peter Sapor is knowledgeable and quite helpful More

Excellent service. Got my all weather floor mats today. Great prices, excellent quality. Will buy again. Got my all weather floor mats today. Great prices, excellent quality. Will buy again. More

Our salesman, Youbert was great. Easy experience purchasing the car. We reached out to him by email, then texted us back. We drove 1/2 hrs to the dealership, however he made sure t Easy experience purchasing the car. We reached out to him by email, then texted us back. We drove 1/2 hrs to the dealership, however he made sure the car was there. Did not mislead us in any way. When we arrived he was waiting at the front door with key fob in hand so we could take a test drive. The finance guy, Mr O’Tool was very patient in helping us navigate through the doc you sign process. No high pressure sales. More

Excellent service. Very timely on ordering the new car. Excellent review of all the car’s controls and operation. I would buy from Victor again! Very timely on ordering the new car. Excellent review of all the car’s controls and operation. I would buy from Victor again! More

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… there’s Khalil. As a first time BMW buyer, Khalil made my experience seamless and fun. Prepare mentally for the oncoming “pushy salesmen.” And then… there’s Khalil. As a first time BMW buyer, Khalil made my experience seamless and fun. The kindness and pure heartedness Khalil shows - he never made me feel uneasy or pressured. The team at Peter Pan BMW - Khalil, Shak and their manager Keith have shown me nothing but kindness and care. I’m glad to have them on my team. More

Eugene Masalitin really makes your experience at Peter Pan a unique one. He finds you the car you are looking for and always delivers on-time and his team is so helpful in making you familiar with your ne Pan a unique one. He finds you the car you are looking for and always delivers on-time and his team is so helpful in making you familiar with your new lease as they processing the old lease. My family , friends and I have been working with Eugene for over 14 years and at least 14 leases. Thanks to Eugene’s due diligence, my new lease of a 2023 430i last week is perhaps the most awesome 430i that I have had the pleasure of driving with the latest state of the technology options and craftsmanship. Thanks Eugene and the PeterPan team More

I had an amazing experience! I worked primarily with Adam Locke, who has been there for me through multiple lease agreements. Most recently, he really took the time to understand I worked primarily with Adam Locke, who has been there for me through multiple lease agreements. Most recently, he really took the time to understand the details around my recent life changes that impacted the type of vehicle and terms that work best for me. With this information he was able to match me with a car that we instantly fell in love with. I sincerely appreciate how thoughtful, professional, and efficient Adam was throughout the whole process. It required work on days off and off clock hours to keep things moving along around my busy work schedule, and I can honestly say he is huge reason why I continue to choose this dealership to work with for years now. I also want to extend gratitude to Tom O’Leary who got us setup with the right protection strategy in a very compassionate manner. A big thank you to the entire team, and I look forward to continuing to work with you guys in the future. More