Peter Boulware Toyota - Service Center

I had a couple factory recalls and regular service - they made this extremely easy and safe during the current pandemic conditions. The pickup driver wore a mask and was very helpful. After my servicing was made this extremely easy and safe during the current pandemic conditions. The pickup driver wore a mask and was very helpful. After my servicing was complete they dropped off my truck using all safety measures and made the whole servicing very easy and gave me peace of mind. More

Service personnel were friendly and helpful. Waiting for an hour was no problem. Julia Pescosta is an outstanding five star employee! (Please don’t lose her- I will certainly request her for my next servi an hour was no problem. Julia Pescosta is an outstanding five star employee! (Please don’t lose her- I will certainly request her for my next service. More

My experience last Thursday was incredibly disappointing. When I arrived for oil change, I was told the "tires guy" would check with me. David C. showed me measurements on tire tread and on alignment and tr When I arrived for oil change, I was told the "tires guy" would check with me. David C. showed me measurements on tire tread and on alignment and tried, really hard, to sell me a set of Michelins. I asked him to go ahead and do the alignment and I would think about the tires. When my car was ready, they had not done the alignment. He walked over and when I asked him why he had not gotten the shop to do the alignment he sputtered but had no answer. I went elsewhere for the alignment and will also go elsewhere to buy a set of tires--I would prefer ntot to deal with a :tire guy: who is so amazingly unprofessioonal. Thank you. More

Brought car in for regular maintenance service. Moses was professional and courteous. A diagnosis on my car was provided to me in a decent timeframe. Moses walked me through each recommendation and gave me t professional and courteous. A diagnosis on my car was provided to me in a decent timeframe. Moses walked me through each recommendation and gave me time to price compare before giving Toyota the go ahead to add recommended services. My car was ready in a few hours, no hassle coupons used and my car is back driving with no issues. Four new tires, new battery, alignment, cabin filter and engine filter replaced. along with my regular 6 month service. My car is driving as if it’s brand new. I appreciate that CJ the technician did not try to oversell what was needed and took the time to properly diagnose my car and fix it. Thank you CJ and Moses! More

I would highly recommend this dealership for all your Toyota needs. Carl was able to resolve my issue and service my vehicle in about an hour. Legacy’s whole staff are very professional and respectful. Toyota needs. Carl was able to resolve my issue and service my vehicle in about an hour. Legacy’s whole staff are very professional and respectful. More

My visit to service my car was excellent. I had an appointment. The service advisor came outside to meet with me, assessed my needs and explained that me car would not take long to complete. Oh my gos appointment. The service advisor came outside to meet with me, assessed my needs and explained that me car would not take long to complete. Oh my gosh, I went upstairs to wait. I was able to partake of fresh donuts and coffee. My car was completed in the time frame as promised. Love Toyota. Thanks. See you on the next visit More

We have used service of Lexus here before; this is the first time it was sub-par! No status calls or text during day; work not complete; car.not ready when we came to pick up! first time it was sub-par! No status calls or text during day; work not complete; car.not ready when we came to pick up! More

Unbelievable Disappointment Went for 65 thousand mile service, they forgot to do the service and didn’t even check the computer to see what was due for service. They, surprisingl Went for 65 thousand mile service, they forgot to do the service and didn’t even check the computer to see what was due for service. They, surprisingly, did not forget to put the 4 new tires on. Thomasville will, now, be our service center, so long Legacy of Tallahassee. More

TERRIBLE DEALER I've had a horrible experience with Legacy Toyota and would not recommend going here for anything. In 2016, I bought a brand new Tacoma and have had I've had a horrible experience with Legacy Toyota and would not recommend going here for anything. In 2016, I bought a brand new Tacoma and have had nothing but problems since 2 months after purchase. The truck on average has been in and out of the dealership on a 3 month average. This is all documented via service records. (3 timing cover leaks, CV axle replaced, Rear leaf springs replaced, (2) Transmission software updates because of it not going into drive from park, Rattling in front suspension that they claim is normal, and rattles in plastic pieces in the cabin.) The (2) timing cover gasket leaks have been corrected under warranty 2 times. They have to remove the entire upper half of the engine, drop the transmission and reseal. This has been completed on my truck (2) times at under 50,000K miles. This is a 4 day process at best and is unacceptable for a new truck. They never get everything back together correct. In the latest occurrence I had to fight to get them to give me a rental, they even had the audacity to ask me to pay for the rental or claim the loaner on my insurance. I was guaranteed that it would not leak again by one of the top Master Technicians in their shop who worked on it. If a master tech can screw something up this bad I'd sure never let one of the lower level technicians touch my vehicle. Following the service I was missing a splash guard on the RF wheel well that was there when I took the truck in. Whatever, I will just buy one on my dime and install because it's easier than dealing with Legacy. Fast forward - 1,000 miles after the last fix I checked yesterday to see if the leak has redeveloped, it has and I also noticed that (3) of the bolts that mate the transmission bell housing to the engine were about to fall out. I wish I could include pictures with this post. I worked with Service Manager, Amanda Thigpen through the first occurrence and called again yesterday to inform them of the leak that has redeveloped and the transmission that is not fully secured. She could care less...I was told they couldn't get to me for another 10 days at the earliest. You would think that a 200lb transmission that is not fully secured to the vehicle would be a big safety concern for your company, but I guess not. Don't worry Legacy, I'll do your job again because your techs continue to display their incompetence. Previously, I asked for an extended power-train warranty until 100K miles because I had lost faith in this vehicle and their quality of reassembly....I was denied. They offered to make it right by offing me a "great deal" trade. They offered less than what my truck listed for on KBB and tried to sell me an overpriced truck with a bunch of bolt on accessories. I've never had an experience as bad as I have with Legacy Toyota. I highly advise you go to Thomasville Toyota or another dealership. I will never send anyone to this dealership for anything. It's been nothing but misinformation, lies, and bad experiences. It's amazing their rating is as high as it is on here. This post will probably get deleted anyway. More

Worst Dealership in Tallahassee, FL This place seriously does not know the true meaning of quality service. I've been calling for hours straight about talking to the head service manager This place seriously does not know the true meaning of quality service. I've been calling for hours straight about talking to the head service manager about my recent service. I believe I am getting the runarounds by these people. First, if I am making a phone call with a specific advisor, and explaining my car issue to them. I would at least expect them to be one helping me and not passing me on to someone else. These people here, do this A LOT whenever, I come for service. I've had too many different advisor and ALL of them are terrible. This one guy MIKE, can't even get up from his desk and look for me to explain the final details or give me an update. This man is lazy and clearly does not know meaning of service! My car is giving me the same issues from before and no one here seems to be addressing the underlying issue. If something happens to me, my parents have every right to sue to this place because you didn't do your xxxx job from the beginning! More