Peter Boulware Toyota of Columbia

Gratitude and praises for exceptional customer service exceptional, gifted, accommodating, hard-working, detail-oriented individuals 5 plus!!!!! Robert Drakeford, sales person knew my needs and me exceptional, gifted, accommodating, hard-working, detail-oriented individuals 5 plus!!!!! Robert Drakeford, sales person knew my needs and met them! Best salesman ever! A GREAT MAN! Everyone loves Robert! Us too! Thank you! I traded up at a service appt Who knew? Jordan Meagher, sales manager who worked hard and made things possible. skilled, knowledgeable, and great hard working customer service. WOW Thank you, Jordan. Marcus Prevatte, sales manager, on the spot there to help when I needed a question answered. Pitched in without hesitation what an asset to this team. Thank you. Talmadge Bookert, Finance. WEALTH of knowledge, great guidance, efficiency, and a perfectionist to assure things are done right! A great Man! Thank you, Talmadge. Shameka Jamison, Service Consultant, took my call for help with my other Avalon, got me in, and took care of me after a tire blowout in the mountains s pothole...so grateful, thank you!!! Last but certainly NOT LEAST Lionel Hernandez, service consultant. The MOST attentive, detail-oriented, thorough, exceptional customer focus IHave EVER experienced. He solved 2 to 3 issues I had questions about and put me in a safe position, assured my parts were what the vehicle needed for performance and safety, and found the date a recalled product was replaced. He is an asset to your company and goes above and beyond. He has great customer skills and assures safety on the road. The work he performed was I. Record time. I would trust him with Mt car and my life. What a wonderfully exceptional ma More

I have had nothing but bad experiences so far with this place. I am DONE! place. I am DONE! More

Bubba was our salesperson and he was the best! ! Very personable and fun to work with. He did his homework on the truck we were interested in buying even though it wasn’t a Toyota. He was honest a ! Very personable and fun to work with. He did his homework on the truck we were interested in buying even though it wasn’t a Toyota. He was honest and upfront. We will definitely see him for our next vehicle purchase. More

I had Roman Kelly and he was great! I didn’t have anyone walk up to me just yet and he was the first one to approach me and he did a fantastic job helping find the right Toyota Camry an I didn’t have anyone walk up to me just yet and he was the first one to approach me and he did a fantastic job helping find the right Toyota Camry and I am one happy girl with my new 18 Camry. And I loved the finance advisor named Talmadge Bookert he was a toot and will have you smiling every second of the time! Great people and great attitudes! More

Mr Barnard was absolutely amazing to work with! Very upfront and professional! Really enjoyed working with him. Thanks Guys I AM ENJOYING MY EDGE!!! Very upfront and professional! Really enjoyed working with him. Thanks Guys I AM ENJOYING MY EDGE!!! More

Tried to charge 3300$ worth of add one, including Boulware benefits, which is realistically worth 200$, and smart car technology, which did not even apply to my truck. They also tried to charge a 100 Boulware benefits, which is realistically worth 200$, and smart car technology, which did not even apply to my truck. They also tried to charge a 1000$ doc fee. Avoid this dealer More

My salesperson was Tevin- he was very professional and helpful! He really helped me to make a good decision about the car to buy and helped me figure out the Smart Key- something I was totally unfamiliar helpful! He really helped me to make a good decision about the car to buy and helped me figure out the Smart Key- something I was totally unfamiliar with! More

My Salesperson was Ms. Ammy Gomez she was very instrumental in answering questions concerning the purchase of My 2017 Prius 4 additionally, I would like to also extend grat Ammy Gomez she was very instrumental in answering questions concerning the purchase of My 2017 Prius 4 additionally, I would like to also extend gratitude to Mr. Mike Ohrin the Finance Manager for being patient due to me being electronically challenged and assisting me with my financing. Therefore, for those individuals considering this dealership It is in my humble opinion you will be presented the same experience. More

Fraudulent Dealership! !! Avoid Peter Boulware Toyota at all cost. Take your hard earned cash somewhere reputable. I dropped off my 1998 4Runner for diagnosis after my spark !! Avoid Peter Boulware Toyota at all cost. Take your hard earned cash somewhere reputable. I dropped off my 1998 4Runner for diagnosis after my spark plug blew out on I-20 East about 20 miles to the dealership. It was a Saturday so I called them ahead of time to let them know that I will drop it off after hours. On Monday morning, I received a call from a Service Advisor by name Ron Kirkland telling me that they diagnosed the spark plug blew out as spark plug blow out. Fare enough. He then went on to tell me that the estimate to repair the vehicle was between $7,000 to $8,000. He explained that they had to replace the cylinder head since they could not rethread the single spark plug hole. I then informed him that I cannot afford $8,000 so will arrange to tow the vehicle from the dealership. He then informed me that the diagnosis fee was $300 plus other charges. I asked what the standard diagnosis fee was and he said $150. I asked him why mine was $300+ and her responded that it was more difficult diagnosis of the spark plug blow out. I decided to rent a Uhaul Auto Transport to go get the vehicle about 6+ hours from Virginia. When I arrived, I asked for the Service Manager and he was professional about it and directed the Service Advisor to charge me the standard diagnosis fee of $150. Ron Kirkland was still not happy so he decided to create another obstacle, actually two for me. One he said he could not find the keys to the 4Runner to my amazement. He then asked me to return to the dealership the next day to retrieve the keys. I reminded him that I was coming from Virginia and therefore could not return so if he could mail them to me. Luckily, I had my spare key with me. I noticed the engine cover was unlatched and without opening it to inspect, I closed it shut. When I arrived in Virginia, I inspected the engine compartment and noticed several hoses to the engine were unplugged or broken by Peter Boulware Toyota. They also unplugged the spark plug and left it hanging. Additionally, there was either engine oil or coolant splattered all over the engine bay. I took photos and emailed them to the Service Manager hoping to get some sort of resolution or understanding. Having received none, I decided to write an accurate review of my experiences with Peter Boulware Toyota. I went in for a simple diagnosis of spark plug blow out but came out with additional damages to my 4Runner and no key. A duly licensed dealership in the state of South Carolina with such a dubious and fraudulent practice should have the license revoked. Hope this review helps others avoid Peter Boulware Toyota of West Columbia. 27 Oct 22 Update! Peter Boulware Toyota has NOT contacted me nor have they returned my 1998 4Runner keys from their failed diagnosis. They left a number under my review for me to call even though they had no problem calling me directly to inform me about a $300 diagnosis fee and $8,000 repair bill for a blown-out spark plug. Calls to the number they left goes straight to voicemail. Is this Peter Boulware Toyota's business model? If they get a factually bad review, their public response is, "please contact us" by leaving a number that goes straight to voicemail. 6 Nov 2022 Update! Peter Boulware Toyota has NOT contacted me nor have they returned my 1998 4Runner keys from their failed diagnosis. 7 Dec 2022 Update! Peter Boulware Toyota contacted me today to return my 1998 4Runner keys from their failed diagnosis. I will update this post once the keys are returned or in my possession. 10 Dec 2022 Update! Peter Boulware Toyota contacted me today to return my 1998 4Runner keys ONLY from their failed diagnosis. 17 Dec 22 Update! Keys returned on 15 Dec 22. Failed diagnosis issue unresolved. 1-star rating affirmed!!! I can confirm that Peter Boulware Toyota is a fraudulent dealership. More