Peter Boulware Toyota of Columbia

Beware of Peter Boulware Toyota—Unethical Sales Practices & Unsafe Service Department! I have been a loyal customer of Peter Boulware Toyota (West Columbia-Sunset Blvd) for over seven years, but after my & Unsafe Service Department! I have been a loyal customer of Peter Boulware Toyota (West Columbia-Sunset Blvd) for over seven years, but after my most recent experiences, I will never do business with this dealership again. If you’re considering purchasing a used vehicle or getting your car serviced here, I strongly urge you to think twice. I purchased a 2015 Chevy Tahoe for $19,255 from this dealership in October of 2024. Within 48 hours, I experienced issues and immediately contacted them to notify them of a check engine light. After just 28 days, I was told the vehicle was only worth $12,500, meaning I lost $6,755 on a vehicle that should have never been sold in the condition it was in. To make matters worse, when I attempted to return the vehicle, they tried to charge me an additional $3,500 reconditioning fee—even though I doubt they ever properly reconditioned it before selling it to me. After fighting for fairness, I got this fee removed, but the entire situation left me feeling deceived and taken advantage of. I returned this Tahoe to them after 28 days and took a financial loss for my safety. Because I also have a Toyota Camry that has a family plan that is specific to this location, I continued to have my primary vehicle serviced there. Most recently, I took my Camry in for a routine oil change. After leaving the dealership, my car immediately struggled to accelerate and even stalled twice at major intersections, putting my safety at risk. I had to return to the dealership, where they discovered that a vacuum hose was never reconnected after the oil change. This careless mistake placed me in an extremely dangerous situation, and had I not returned quickly, it could have led to serious consequences. When I addressed my concerns with the service manager and service director, I made it clear that I would no longer trust them with my vehicle. The only reason I ever continued servicing my vehicle here was due to the family plan I had when I purchased my car. However, after being repeatedly let down, I will now be taking my business to Fred Anderson Toyota in Charleston, where I know I will receive honest service and proper vehicle maintenance. If you value honesty, transparency, and safety, I highly recommend avoiding Peter Boulware Toyota. Their sales and service teams are friendly when selling you a car but not when standing behind their business practices. More

BEWARE! Sticker price is NOT sticker price. Went with cash, surprised that they added $8,000 to the “sticker price”. Nope! The manager “knocked off” arou Sticker price is NOT sticker price. Went with cash, surprised that they added $8,000 to the “sticker price”. Nope! The manager “knocked off” around $4,000 but told us the extra $3,000 (+, -) was non-negotiable. It was their “Warranty package”. We HAD to purchase it. Ridiculous. The car they tried to sell us had obvious evidence of a wreck. CarFax was clean, which is why we drove 2+ hours to look at this car. Shocked is an understatement when we saw the actual car. How this passed their service department is astounding to us. Dishonest to say the least. We left, went to Henson Toyota about 20 miles away, bought the same car, negotiated, with cash, newer, with less miles, and they were honest, upfront and had integrity. More

Completely dishonest about the final price of the car (previously agreed upon). Dishonest about the “boulware benefits” which added $3500 to the cost. Despite saying “no” to warranty options the finance (previously agreed upon). Dishonest about the “boulware benefits” which added $3500 to the cost. Despite saying “no” to warranty options the finance manager added that on to the cost. The finance manager is a slick crook. Former military. Not sure how he sleeps at night. Avoid this stealership. More

I only gave a one star . This dealership don't deserve even that Got West Columbia Folks that live walking distance from this dealership go to another Toyota Dealership to do This dealership don't deserve even that Got West Columbia Folks that live walking distance from this dealership go to another Toyota Dealership to do business.And that should tell all of us something about this place He needs to sell out or change up management. THIS IS THE VERY WORST DEALERSHIP IN SOUTH CAROLINA. I Experienced the very most unpredictable situation I have ever dealt with in my 65 years on this earth .And 28 years as a God Loving West Columbia Resident. More

ARJUN was vert pleasant, professional, and honest. He did what he said he would do and wasn't pushy at all. First time getting a Toyota, and was all around a great experience. Love my Rav 4. Great job He did what he said he would do and wasn't pushy at all. First time getting a Toyota, and was all around a great experience. Love my Rav 4. Great job... More

service department: I booked a 9:30a appointment to have a programming recall completed of my Toyota Venza. upon arrival, they asked if I would be waiting. I said yes (and of course they already knew this b a programming recall completed of my Toyota Venza. upon arrival, they asked if I would be waiting. I said yes (and of course they already knew this because I said so when I booked the appointment). She then told me that it would take at least 3 hours because they had 2 techs at training in Florida. This is unprofessional since with 2 techs out of town they certainly knew this when they took my appointment. I asked for the manager and I complained about the poor service. he told me he was providing great service because he was telling me in advance. Never mind that good service would have been telling me BEFORE I wasted an hour of my time going to my appointment! he then proceeded to explain that because they upsold some previous customers, they have more work to do than they thought. I don't need to be upsold and I don't need to wait three hours for them to stick a thumb drive in my car and upload software. So be forewarned: these guys are upsellers and they don't honor appointment times. More

DO NOT BUY A USED CAR FROM HERE! In March 2024 | THOUGHT I was buying a reliable used car. (2015 Toyota Camry XLE) They got me cause in April my ABS/ Collision lights start going of In March 2024 | THOUGHT I was buying a reliable used car. (2015 Toyota Camry XLE) They got me cause in April my ABS/ Collision lights start going off, meaning possibly buying a ABS module that we all know cost thousands of dollars. My car has been in and out of their shop since then and yep you guessed after just purchasing this car I had to purchase a new ABS module which cost me a little over 2100 dollars. Then after that was put on a day after the repair the ABS/ Collision light CAME BACK ON. So I spent all that money for that not to be the problem. I felt like they knew the ABS module was a problem and waiting for a sucker to buy it and that was me. This is been the most frustrating process, words can not even explain. I really wish they would just fix my car so I won't have to come back. I was scammed and It's ridiculous for people to work so hard daily for their money and make big purchases with a company like this for them to think you can continuously come up there whenever they say so because they can't fix the problem at hand. They have the worst techs ever don't buy any used vehicles from here. If it isn't new DO NOT waste your time and do not look this way. I really wish I could get EVERY More

It was great. The dealership was good about meeting my requirements. Salesman Keaton was fantastic. Handle our deal with ease. Thank you again Keaton. The dealership was good about meeting my requirements. Salesman Keaton was fantastic. Handle our deal with ease. Thank you again Keaton. More

Not a shred of honesty here. Not honest with price, not honest with cost of dealer add on's, not honest with the cost of extended warranties, nothing is honest. High pressure a Not honest with price, not honest with cost of dealer add on's, not honest with the cost of extended warranties, nothing is honest. High pressure and rudeness are the norm here. If you have your own financing they will twist you like a pretzel until you go with one of their banks. If you do make the mistake of purchasing from here just know in advance you will pay $5K more here because of Boulware Benefits and Car Technology fee. Boulware benefits are a series of items that have no true value. The Car Technology fee is for vehicle tracking with appears to be an invasion of your privacy more than a benefit. I will travel 500 miles to get a good deal on the vehicle I want. This gave me not just this Boulware Toyota dealership in my search but several more. Fees are excessive. One had a $1299 Doc fee. Another had Boulware benefits as high as $3499. Peter Boulware is a retired NFL player that made millions during his career. Seems line he has dedicated himself to continue to make millions at the expense of his customers. You see Boulware on the dealership, keep on driving by,. Stopping will only cost you thousands of dollars for worthless dealer add ons. More

I want to thank both Charles in the service department and General Manager Lee Pryor for all of their help with taking care of both my wife and my son’s cars. They helped diagnose the issue with my wife’s and General Manager Lee Pryor for all of their help with taking care of both my wife and my son’s cars. They helped diagnose the issue with my wife’s Avalon and my son’s Honda Accord. Charles was professional and extremely honest in telling us what was wrong and the cost for the repairs. Charles went up and beyond our expectations for quality service. I am always leery of dealerships but I will bring all 4 of my cars here to get worked on in the future. Can’t thanks both of them for their fair and honest help in getting both cars repaired and taken care of in a timely and fair price. Thanks to Peter Boulwares staff for doing things the right way! You have loyal customers for life!! More