Peter Boulware Toyota

I recently switched to Toyota after being a loyal Honda customer for over 20 years. I purchased a Highlander from the people at Legacy Toyota. The staff seemed quite friendly and energetic. But recently customer for over 20 years. I purchased a Highlander from the people at Legacy Toyota. The staff seemed quite friendly and energetic. But recently I’ve been very disappointed in how they treat their customers. My car is ready for its first scheduled maintenance. I tried to make an appointment online, but the web site wanted all kinds of detailed information like my Vehicle Identification Number, which I don’t have at my desk. So I just called by phone. This was at 1 on Tuesday afternoon, so the dealership should be open and working. I told the female receptionist that I wanted to make an appointment for service, and she told me it would just be “one second.” One second is not very long, so that’s fine. She transferred me to another line. The phone rang and rang (for many seconds, not just one). After a while it was clear no one would answer, but I was curious to see what would happen, so I let it ring. At long an automated voice came on and told me to press 1 for sales, 2 for service, and so on. I pressed 2. Again I listened as the phone rang and rang. Eventually another automated voice came on and told me to dial an extension or just wait for an operator. So I waited. And then it hung up on me. At this point I thought this was shabby treatment, but I was curious to see what they might say. I called back and this time asked to speak to a supervisor. The receptionist asked me whether for sales or service, so I chose the latter. She transferred me. Again the phone rang and rang. Eventually an automated voice came on identifying himself as the manager and saying he was probably on another line at that very minute but he would call me back right away if I would leave a message with my name and number. I left both name and number. That was two hours ago. The difference between the “one second” the receptionist promised and 120 minutes indicates they were off by a factor of over seven thousand times … and still counting. (I’m still waiting for the guy to call me back.) (I waited all afternoon and he never called -- this is added at 5:23 pm.) None of this rises to the level of crimes against humanity. But to be treated with so much indifference or incompetence when all I’m trying to do is schedule an appointment is somewhat shocking — especially to someone who has been accustomed to Honda service. At this point I am stumped as to what to do. Supposedly my purchase price includes some degree of maintenance care by the dealer. But perhaps Legacy Toyota keeping costs down by simply refusing to provide the service, such as by making it really hard for customers to schedule appointments. In any case, it is hard for me right now to think that Legacy Toyota values its customers. More

For the past several oil change and tire rotations, servicing my car is taking what I believe too long and gets longer each time. On one occasion, I was there for 1.50 hours from the time I drove up t servicing my car is taking what I believe too long and gets longer each time. On one occasion, I was there for 1.50 hours from the time I drove up to the time I left for this service. Other times, it has not been much better. Just the other day, I went in for the same service. I mentioned to the tech that my car was vibrating when I hit the brakes. I asked him to check on it and get back with me. After an hour of not hearing anything, I located my tech and he informed me that my car was leaving the rack. This is when he told me about the alignment issue and it would take about another 75 minutes to trim down the two rotors. My thinking was that if I have known it was going take this long, I would have gotten the shuttle to take me to work once I arrived at the dealership. I then requested to be taken to work…after about 15 – 20 minutes of waiting around…the shuttle finally showed up to take me to work. I love this dealership, I have been with them since 2000. However, I would trade in the MVP room and donuts for improved service. I left work at 11:00 am drove to the dealership that is less than 10 minutes away and returned to work at 1:30 pm by the shuttle. This is unacceptable; especially for oil changes and tire rotations. More

Very pleased with purchase. Excellent customer service and staff. Would highly recommended. I can't believe the amount of gas savings I am getting from my Prius C. and staff. Would highly recommended. I can't believe the amount of gas savings I am getting from my Prius C. More

Benny Watson was great to deal with. I really appreciated his easy going nature to get the deal done. I highly recommend you ask for him. appreciated his easy going nature to get the deal done. I highly recommend you ask for him. More

Mr.Patel was awesome ,he knew his vehicles .I would definitely buy from him again he didn't play games like most salespeople . Thanks Patel love. My new Toyota definitely buy from him again he didn't play games like most salespeople . Thanks Patel love. My new Toyota More

This is my 3rd car and I'm very happy. Bottom line price is good and easy to up grade when your credit is right. Great Warranty! Benny is the best! price is good and easy to up grade when your credit is right. Great Warranty! Benny is the best! More

Before this experience I have had wonderful service at Legacy Toyota and I've come to expect superior service because of this track record. But being served by Brad Jewell has made me reconsider going bac Legacy Toyota and I've come to expect superior service because of this track record. But being served by Brad Jewell has made me reconsider going back. I have to remind myself that the other employees have always been courteous and professional. I was charged for services I did not request and I told him so firmly, apparently in a tone he did not like. Rather then keeping a cool head and keeping his reply professional and courteous he became defensive and snapped, "Now you don't have to be nasty." I would expect someone who seems to be a seasoned employee to never talk to a customer this way. It was uncalled for, rude, and made for the rest of our interaction to be very strained. He removed one service fee, but once I realized he hadn't removed all of the ones I requested I decided it wasn't worth it as I really didn't feel like getting snapped at again. I hope that he will be made aware of this so he can work on trying to retain a baseline of common courtesy and respect when dealing with other customers in the future. And, in stark contrast to his behavior, employees like Tennesley and Gee and the rest of the staff I spoke with upheld the superior service I have come to expect from Legacy Toyota. More

I have been looking for a crossover SUV for some time and "loved" the look of the new RAV 4! I had visited a dealership in another part of the state and was treated very poorly by the salesperson. I was "r "loved" the look of the new RAV 4! I had visited a dealership in another part of the state and was treated very poorly by the salesperson. I was "ready to buy" the RAV 4 on their lot, but because of the poor customer service I chose not to buy the car in S. Florida. When I returned to Tallahassee, I decided to call Legacy Toyota and try their services out. Benny Watson is the salesperson I dealt with. Benny was very courteous, answered all of my questions and was willing to work with me to make sure I got "just the right RAV 4" I wanted. He went "over and above" what I expected of a salesperson! He located the vehicle I wanted and made arrangements for it to be delivered; while I was waiting for the automobile I arranged with Benny to stop by Legacy and drive a RAV 4 one more time before my RAV 4 arrived, just to make sure I was getting what I wanted. I drove on the lot and discovered a "RED RAV 4"! It was a new arrival. I spoke with Benny and asked if I could change my mind (women do that you know), and asked him if there would be a problem with my purchasing the RED RAV 4 sitting on the lot! I purchased that autombile and closed the deal within the hour! How exciting! Customer Service is not dead. It is still alive and well at Legacy Toyota. They understand the customer! From making the first phone call to the dealership to the close of the deal there was no stress or pressure. My experience was excellent. I will recommend Legacy Toyota to all of my friends and family. More

From start to finish Greg Burke stayed with us and worked hard to make our experience fun and very worthwhile. Greg is friendly and my husband and I never felt pressured at any point. I got exactly what I wa hard to make our experience fun and very worthwhile. Greg is friendly and my husband and I never felt pressured at any point. I got exactly what I wanted and will be back because of the quality of service that Greg gave us. More

Working with Laurie is always a great experience. We just love her. She pays very close attention to our needs and works to satisfy them. This is the third new Toyota we bought from her in 3 years. W just love her. She pays very close attention to our needs and works to satisfy them. This is the third new Toyota we bought from her in 3 years. We'll be back. More