Peter Boulware Toyota

We moved to Tallahassee from Orlando approximately 8 1/2 years ago and owned three Toyotas at the time. We had all of our cars serviced at the Legacy dealership and were very happy to find a dealership th years ago and owned three Toyotas at the time. We had all of our cars serviced at the Legacy dealership and were very happy to find a dealership that we trusted here. Since we keep our cars on average about 10-11 years, we like to buy sturdy dependable products and have always found Toyotas to fit the bill. My Camry was one of 7 or 8 Toyotas that we purchased over the years. Legacy Toyota is on the opposite side of town from where we live in Tallahassee and after several years, we decided to use local mechanics for regular maintenance. Unfortunately, I allowed a local garage to replace the hoses on my 2003 Camry that had only 75,000 miles on it, only to find out too late that they had installed them incorrectly and totally damaged the engine on my car. Mr. Blackburn, your employee in the service department, has looked after us for so many years, and he was truly sad to inform me that my car was badly damaged and the repairs would be between $5,500 to $7,500 to rebuild the engine and repair the damage done. After the initial shock, my husband and I decided that it was not worth taking the chance of putting so much money in an 11-year old car and we decided to purchase a car instead. Joe Manning worked with us without pressure to find a vehicle for me. He was so professional and very sensitive to the fact that we were not really in the mood to shop for a car and didn't know if we even wanted to purchase one that day. I really appreciated his calm and considerate attitude, since I am usually the one who gets a very defensive attitude when shopping for a car. I hate the process and was really relieved to have such a thoughtful person guiding us through the decision-making. My husband owned a real estate company in Orlando for over 30 years, so he is very good at the negotiating process and doesn't take it as personally as I do. It was raining outside that evening and extremely cold, but we persevered and found a 2013 RAV-4 XLE that we both liked. Having driven it for only two days, I haven't had time to even explore all of the gadgets, dials, and special features yet. I really like the vehicle so far. It doesn't ride a smoothly as my Camry XLE, but it very attractive and I feel really safe and cozy. I can't wait to take it on the open road to test it out. Your staff is exceptional and were very responsive and genuine. I think you have a valuable asset in them and I will have to say that Mr. Blackburn will be seeing every one of our Toyotas for regular maintenance and any other reason for service from now on, even if the dealership is on the other side of town. It is not worth taking a chance on any other garage for service. This was a very valuable lesson. Thank you for making this experience a pleasurable one! More

The best dealership in Tallahassee! The employees always make me feel like family. I can't be thankful enough for their amazing service. After enduring a car accident, I went right back to Legacy to purchas make me feel like family. I can't be thankful enough for their amazing service. After enduring a car accident, I went right back to Legacy to purchase my second vehicle. The staff was amazing, understanding and informative of all the options possible to make sure I am satisfied. THANK YOU! More

I was given good service. Moses is a pleasant person to work with, he is very professional. I choose Toyota for my serviice because I only want my car handled by the dealer that made them because I believ work with, he is very professional. I choose Toyota for my serviice because I only want my car handled by the dealer that made them because I believe the problem will be fixed correctly and in a timely manner. I love the VIP service also. More

Everyone was very efficient and prompt in all aspects; there are very comfortable surroundings and wait area; all was explained well. It was a good experience. there are very comfortable surroundings and wait area; all was explained well. It was a good experience. More

I was happy with the service experience. Mr. Dunwoody was especially friendly and efficient, offering to take care of the recall issue as part of the maintenance if parts were available. One recommendat was especially friendly and efficient, offering to take care of the recall issue as part of the maintenance if parts were available. One recommendation: This survey is too long. I will not take the time to fill out another one when it has this many requirements, especially a written review. If you want more feedback, I recommend you have only a star system that takes people 10 seconds to complete. Thank you, Kathleen Button More

Very friendly and did whatever they could to get me in the car I wanted with the payment I wanted. I will definitely come back! Update to what my wife wrote above: Make sure to read the paperwork in the car I wanted with the payment I wanted. I will definitely come back! Update to what my wife wrote above: Make sure to read the paperwork in detail when you sign it. Benny told us one thing, but put something different on the contract. Specifically, after two days of negotiation, Benny, promised us $0 cash down on a 2014 Camry (with the down payment instead included in the loan), which we agreed to. Immediately before signing the documents, however, we confirmed with Benny once more that we were getting $0 cash down. Two days after we purchased the vehicle, we got a call from the dealership stating that we owed a $1,000 cash down-payment. Unfortunately, as we signed the paper work, we were obligated to pay the down-payment. When my wife brought this issue to Benny, he stated that he had no memory of the aforementioned $0 cash down agreement. When pushed further, he proceeded to treat my wife in a very unprofessional manner. Not only did he raise his voice to my wife, he also treated her like she was stupid and gave her looks that were unbecoming of a sales professional. Benny only calmed down when my wife asked to speak to someone else. He attempted to persuade her not to; however, she was persistent in her request and was fortunately able to speak to Vinnie who apparently had a greater sense of professional integrity in that he actually treated my wife with respect. I would advise that if you do business with Legacy Toyota, don’t do it with Benny. Finally, we brought this issue to the attention of the Better Business Bureau (www.bbb.org) and recommend that anyone else who has had an issue with Legacy Toyota do the same. P.S., Vinnie and Erik were great to deal with. They were friendly and professional. More

Always very friendly and very heplful. Every time I come its a very nice,quick and easy, no stress visit. No long wait . Would definitely tell family and friends to go to legacy Toyota. its a very nice,quick and easy, no stress visit. No long wait . Would definitely tell family and friends to go to legacy Toyota. More

When I walked into Toyota I was met with helpfulness and friendliness. I wasn't exactly sure what I wanted. Dale Wester was very helpful and pleasant to work with. He was knowledgeable about the cars and to friendliness. I wasn't exactly sure what I wanted. Dale Wester was very helpful and pleasant to work with. He was knowledgeable about the cars and took all the time I needed to look at them and talk about them. He explained the different options available in my price range. I was make to feel comfortable and not pressured. He did not try to talk me into something I did not want. The whole experience was very pleasurable which is helpful when you are spending a lot of money. I love the car and have a pleasant opinion of Legacy Toyota Cheryl Blose More

I brought my car in for a oil change and had a wonderful experience even the lady at the VIP lounge was helpful great experience experience even the lady at the VIP lounge was helpful great experience More

This has been the best car buying experience we have had. Even though we stay after the dealership's closing hours, JR made sure to answer any additional questions we had. Kelly Kaye going over and beyond fi Even though we stay after the dealership's closing hours, JR made sure to answer any additional questions we had. Kelly Kaye going over and beyond finding us the best payment was a lovely surprise. Thank you to all!! More