Peter Boulware Toyota

From the sales people to the finance manager this place is top notch. No need to look anywhere else for your automobile needs. Best pricing and service in the area. is top notch. No need to look anywhere else for your automobile needs. Best pricing and service in the area. More

TERRIBLE DEALER I've had a horrible experience with Legacy Toyota and would not recommend going here for anything. In 2016, I bought a brand new Tacoma and have had I've had a horrible experience with Legacy Toyota and would not recommend going here for anything. In 2016, I bought a brand new Tacoma and have had nothing but problems since 2 months after purchase. The truck on average has been in and out of the dealership on a 3 month average. This is all documented via service records. (3 timing cover leaks, CV axle replaced, Rear leaf springs replaced, (2) Transmission software updates because of it not going into drive from park, Rattling in front suspension that they claim is normal, and rattles in plastic pieces in the cabin.) The (2) timing cover gasket leaks have been corrected under warranty 2 times. They have to remove the entire upper half of the engine, drop the transmission and reseal. This has been completed on my truck (2) times at under 50,000K miles. This is a 4 day process at best and is unacceptable for a new truck. They never get everything back together correct. In the latest occurrence I had to fight to get them to give me a rental, they even had the audacity to ask me to pay for the rental or claim the loaner on my insurance. I was guaranteed that it would not leak again by one of the top Master Technicians in their shop who worked on it. If a master tech can screw something up this bad I'd sure never let one of the lower level technicians touch my vehicle. Following the service I was missing a splash guard on the RF wheel well that was there when I took the truck in. Whatever, I will just buy one on my dime and install because it's easier than dealing with Legacy. Fast forward - 1,000 miles after the last fix I checked yesterday to see if the leak has redeveloped, it has and I also noticed that (3) of the bolts that mate the transmission bell housing to the engine were about to fall out. I wish I could include pictures with this post. I worked with Service Manager, Amanda Thigpen through the first occurrence and called again yesterday to inform them of the leak that has redeveloped and the transmission that is not fully secured. She could care less...I was told they couldn't get to me for another 10 days at the earliest. You would think that a 200lb transmission that is not fully secured to the vehicle would be a big safety concern for your company, but I guess not. Don't worry Legacy, I'll do your job again because your techs continue to display their incompetence. Previously, I asked for an extended power-train warranty until 100K miles because I had lost faith in this vehicle and their quality of reassembly....I was denied. They offered to make it right by offing me a "great deal" trade. They offered less than what my truck listed for on KBB and tried to sell me an overpriced truck with a bunch of bolt on accessories. I've never had an experience as bad as I have with Legacy Toyota. I highly advise you go to Thomasville Toyota or another dealership. I will never send anyone to this dealership for anything. It's been nothing but misinformation, lies, and bad experiences. It's amazing their rating is as high as it is on here. This post will probably get deleted anyway. More

I just have to give a big shout-out to Legacy Toyota. I I just have to give a big shout-out to Legacy Toyota. I had a previously bad experience and nobody would do anything to help me. I had almost given u I just have to give a big shout-out to Legacy Toyota. I had a previously bad experience and nobody would do anything to help me. I had almost given up hope. I waited several weeks and came back and spoke with Peter Boulware who is the new majority owner of Legacy Toyota. He is the nicest most Christian man! He told me they had gotten a new general manager and another new manager from Texas and that there was " a new sheriff in town!" He said this is not the way we treat our customers, we treat them like family. We are going to do right by you. Within 24 hours they had turned everything around completely, satisfied me in a way that I didn't think any other dealership in town ever would have. They lost money in the deal I'm sure, my family was in the car business for 20 years.I just LOVE their new managers Mike Good and John Johnson. They work miracles! You can feel good about doing business with them. They truly looked out for my best interest! More

I had a very positive and productive experience with Legacy Toyota Car Salesman Ron Horton. He had done all the research and received customer prior approval before I visited the dealership. His kn Legacy Toyota Car Salesman Ron Horton. He had done all the research and received customer prior approval before I visited the dealership. His knowledge of the auto sales business policies, procedures and finance process is commendable! More

Dealer quoted me a price via text message. I contacted them via telephone and they confirmed tbe price was accurate. "Our new used manager is trying to make deals for the end of the month." Guess wha them via telephone and they confirmed tbe price was accurate. "Our new used manager is trying to make deals for the end of the month." Guess what price they would not sell the car for? The one that they quoted me twice. Then they asked me what I would pay, said they'd "work on some things and call me back." Think they called? Of course not. Bait. And. Switch. More

Worst Dealership in Tallahassee, FL This place seriously does not know the true meaning of quality service. I've been calling for hours straight about talking to the head service manager This place seriously does not know the true meaning of quality service. I've been calling for hours straight about talking to the head service manager about my recent service. I believe I am getting the runarounds by these people. First, if I am making a phone call with a specific advisor, and explaining my car issue to them. I would at least expect them to be one helping me and not passing me on to someone else. These people here, do this A LOT whenever, I come for service. I've had too many different advisor and ALL of them are terrible. This one guy MIKE, can't even get up from his desk and look for me to explain the final details or give me an update. This man is lazy and clearly does not know meaning of service! My car is giving me the same issues from before and no one here seems to be addressing the underlying issue. If something happens to me, my parents have every right to sue to this place because you didn't do your xxxx job from the beginning! More

Overall, experience was good. I give Joe Manning 5 stars...excellent service & professional. The wait time & the finance person not so great. Also, your apps & the entune account are frustrating. Th stars...excellent service & professional. The wait time & the finance person not so great. Also, your apps & the entune account are frustrating. The finance person was not much help. Joe sat with me a long time to help figure out some of it...I still have questions. However no one has returned my call on these isssues. More

Service was very good, Moses (mechanic) kept me informed and dealer got me in and out quick. Labor was cover under warranty and the parts were just what I thought prior to scheduling. and dealer got me in and out quick. Labor was cover under warranty and the parts were just what I thought prior to scheduling. More

PLEASE STAY AWAY AT ALL COSTS!!! I LEASED A 2020 TACOMA ON SATURDAY, AND WHEN THE DEALERSHIP DELIVERED THE TRUCK, THEY ONLY BROUGHT ONE KEY. PROMISED TO DRIVE KEY OUT ON MONDAY, BUT AFTER 3 DAYS I STILL HA ON SATURDAY, AND WHEN THE DEALERSHIP DELIVERED THE TRUCK, THEY ONLY BROUGHT ONE KEY. PROMISED TO DRIVE KEY OUT ON MONDAY, BUT AFTER 3 DAYS I STILL HAVE NO KEY. FINANCE MANAGER IS THE RUDEST PERSON THAT IVE EVER MET. HE TREATS CUSTOMERS LIKE THEY ARE 4 YEARS OLD, AND SALES STAFF SEEMS TO BE INCOMPETENT. I HAVE NOW SPENT 3 DAYS TRYING TO GET MY KEY AND TRYING TO GET MY GPS TO WORK, BUT THE SOFTWARE ON THE BUILT IN GPS DOES NOT WORK AND LEGACY REFUSES TO SEND SOMEONE OUT TO GET IT WORKING. DONT LET THIS DEALERSHIP FOOL YOU. THEY ACT LIKE THEY CARE ABOUT YOU, BUT AFTER YOU SIGN ON THE DOTTED LINE, THERE IS NOBODY TO BE FOUND TO OFFER ANY CUSTOMER SERVICE. THERE ARE OTHER ISSUES AS WELL, BUT I DONT HAVE ENOUGH SPACE TO TYPE THEM ALL OUT. THE SHORT IF IT IS LEGACY TOYOTA COULDNT CARE LESS ABOUT THEIR CUSTOMERS AFTER THE SALE, SO DO YOURSELF A FAVOR AND BUY YOUR NEXT VEHICLE FROM SOMEONE ELSE!! More

Had vehicle service at legacy Toyota Jessica, greeted me Had vehicle service at legacy Toyota Jessica, greeted me when I came While waiting for vehicle to be serviced, she made sure I was okay Vehicle h Had vehicle service at legacy Toyota Jessica, greeted me when I came While waiting for vehicle to be serviced, she made sure I was okay Vehicle had to have repairs. She kept me up to date. Vehicle ready when promised Martha L Saunders More