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37 Reviews of Pete Moore Imports - Service Center
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January 29, 2014
I took my car in for repair and saw the Audi while waiting for a loaner. The salesman who first approached me was Mr. Jenkins. He was professional, knowledgeable and was never pushy. He found answers waiting for a loaner. The salesman who first approached me was Mr. Jenkins. He was professional, knowledgeable and was never pushy. He found answers for me when he didn't know himself. I live in Alabama and go out of my way to go to Pete Moore because of the way the service department treated their customers. The price was fair, I did a lot of checking on line and the car I purchased had great mileage. The offer I received by trading in my car may have been a little less than if i had tried to sell my car on Craig's list but it was hassle free. Their business office was also pleasant to work with. More
by 12PAS
Employees Worked With
M. Cornell "CJ" Jenkins Sr.
April 18, 2013
My husband and I live in Destin Florida and drive to Pensacola to do business with your dealership. We have purchased two VW’s from you previously. My second VW, a Jetta Diesel, was under full bumper Pensacola to do business with your dealership. We have purchased two VW’s from you previously. My second VW, a Jetta Diesel, was under full bumper to bumper warrantee and the AC went out. I called to the local VW dealership in my area in order to have the repair done (close and quick) and they were uncooperative to say the least. When I called over to your dealership I spoke with the Jay Rosenfeld, service person. Jay recognized me (or he seemed too) and he scheduled my appointment right away along with discussing the opportunity use my warrantee. Upon arrival to your dealership, my husband and I were taken care of immediately by Gerrod Green. Gerrod told us how long we would have to wait to hear the diagnosis of the problem. He then offered us a shuttle to where ever we wanted to go in the Pensacola area. We said how about the Cordova Mall? He said, “No problem.” Within minutes there was a taxi waiting at the door. About 1 12 hours later I spoke with Gerrod and he said no result yet but they were looking to identify parts that would be needed for the repair. Good decision to go to the mall to kill some time. I asked him if we could get a ride back now and again he said, “No Problem.” Again, within a few minutes there was a taxi waiting at the door of the mall to bring us back to the dealership. The taxi cab was pleasant and your dealership was gracious to pay the expense both ways. Back at the dealership Gerrod informed us the compressor needed to be replaced in the AC. The work would be under the full warrantee with a 100 co pay. My husband said let’s look at a new car….. Out on the black top your sales persons were milling around and said hello but it was Anthony Breaux that offer to help us. We told him what was happening with our Jetta and he said “No problem” and went to work to find us some cars to test drive. The cool thing was that he went with us on the drive. This was helpful as we do not know the area very well and he was able to direct us. He was kind and unobtrusive during the ride. Long story short we bought the second vehicle we test drove, a VW Passat. Anthony was attentive to our requests reference to color and amenities. Jeff Korel was the next person we began to deal with in your dealership. When we first arrived we looked for Jeff but could not recall his name and did not see him. When we inquired if such a person was there it was unclear. Looking around some more we spotted him and we actually felt relieved. Dealing with the same people is an important aspect of purchasing and maintaining a vehicle. There is a need for a high level of trust and I find that level with your people. Jeff was friendly and showed concern for our purchase decisions. We spoke briefly and he said I will come back to you with my best price offer, my husband asked that it be the final price because he did not want haggle. Jeff returned to us and sitting at table we went over some numbers. Our trade in had a lot to offer and we were able to come to a meeting of the minds quickly. Enter Aaron Eblen, we had not dealt with Aaron before but he made us comfortable. He advised us on different packages that were offered and gave good explanation of each one. We signed the paperwork and were ready to leave. Anthony once again helped us to understand the ins and outs or the new purchase, he even enabled by Bluetooth to be compatible with my car. Then he took our picture with the car. Cool idea! (The feeling is and “automatic attachment to the car like it’s a friend or family” ) Fast forward 15 hours… In the midst of changing insurance over to the new car we identify that the VIN number on the car does not match the VIN on the paperwork. It only took one phone call to Jeff Korel and another trip to Pensacola to fix the problem. We signed the new paperwork with Jeff who had it all ready when we arrived and we were back on the road back to Destin. I must say, it was a very nice thing when Anthony Breaux called to apologize for the mix up on the VIN numbers. We told him, “No problem” we would be over to see him in a couple of hours. The long and the short is this… we want to deal with people of integrity, that stand behind what they sell and know the right answers quickly. We like to deal with the same people, longevity is coming back into the work place and it’s a good thing and speaks highly of the company who can keep it employees a long time and keep them happy. We like the VW product, we can buy one anywhere but we keep coming back to Pete Moore. Was the car a good deal you ask? What’s the one thing you look for in life but never seem to find…A Good Deal. It was a GREAT DEAL! Oh, the price was good too, but now a days, like in the past, the buying experience far outlasts the car payment. The buying experience should be like a favorite way to get to a fabulous destination, you can’t wait to get there but you still have to go the miles. ? All the Best, Lori and Don Allgood "Far-fa-nug'n to you all" More
by donandloriallgood
Employees Worked With
Gerrod Green, Aaron Eblen
July 21, 2012
We brought our car there for repairs, some of which were covered under warranty. When we got the car back not only were the repairs we contracted with them to perform not completed correctly but they also covered under warranty. When we got the car back not only were the repairs we contracted with them to perform not completed correctly but they also did extensive physical damage to the interior of the car. When we brought this to their attention they said they would not do anything to repair the damage they caused and basically if we desired we should just sue them. Go to find out that for them to repair the damage they caused could cost them more than defending themselves in court and they obviously would rather take their chances assuming we would never take it that far as it would also cost us significant money as well. We are now investigating if the State has any office which we could get involved and the option of going to the media and possibly small claims court against them, which I believe allows up to $15,000. I even went so far as to call Pete Moore directly and he simply listened, said he just would not work on the car any more and do what I needed to do and hung up. So from where I sit because a dealer is large and clearly wealthy they should not feel they can just take advantage of their customers and not stand behind their work. We actually have photos before and after which can prove the damage was done by them and when so if this matter is forced to go before a judge I feel confident that we will be victorious. It is just a matter of taking the time and wanting to deal with such a negative situation in times when things are difficult enough. Readers should be advised of a couple of facts, they should read all paperwork clearly before they sign leaving their car with this dealer, or any dealer for that matter. I would never recommend that anyone utilize any of Pete Moore's companies, Pete Moore Imports, Pete Moore VW, etc. Located in Pensacola Florida. after the way we were treated. As to VW themselves, people should realize that although their commercials state "German Engineered" they are for the most part if not completely made in Mexico. The fact that the guy designing the car is sitting in Germany does nothing for the quality, or should I say lack of quality that is evidenced in their vehicles today. I welcome anyone reading this to email me with any questions and I will be happy to take the time to read and reply. We as consumers work far too hard for our money and to receive such miserable services from anyone, especially a company who we as consumers give so much money to is simply both unacceptable and down right insulting . I hope this helps the next consumer. My Personal advice, stay away from Pete Moore Imports in Pensacola, Florida. Thank you for reading. More
by VWDefects
Employees Worked With
2, Mike Kern
September 12, 2011
Work was completed well and in a timely manner.The people, all of them, are helpful and nice. I had the radio changed through warranty. I also had to order new rims, because the road near my house w people, all of them, are helpful and nice. I had the radio changed through warranty. I also had to order new rims, because the road near my house was eroding, which bent two rims when I hit it. The parts people were great! The rims were sent in great time. More
by swimmer1999
Employees Worked With
Jay
July 13, 2011
Gerrod made my warranty service extremely pleasant and painless! I would certainly recommend this service department to friends and family and although I'm leaving the Pensacola area I'd visit again for painless! I would certainly recommend this service department to friends and family and although I'm leaving the Pensacola area I'd visit again for any future required work on my VW. More
by jaeswindell
Employees Worked With
Gerrod Green, Gerrod Green
July 08, 2011
I have been a customer of Pete Moore for several years now and have always had a great experience in every visit I have made. I purchased my 07 silverado from Gerrod back in 07 and also went back to Gerro now and have always had a great experience in every visit I have made. I purchased my 07 silverado from Gerrod back in 07 and also went back to Gerrod when he was in accessory sales to make my silverado look good! I also have a volkswagon beetle and drive all the way from Fort Walton to Pete Moore volkswagon just because of our long lasting business relationship with Gerrod and he always goes above and beyond for us and Crome what we see all of his customers! More
by Swimmer1980
Employees Worked With
Gerrod , Gerrod Green
July 06, 2011
I love volkswagen cars and currently own two. I live a good distance away but try to bring my cars in for service with the dealer. I've had multiple trips in for standard service on my rabbit and have alw good distance away but try to bring my cars in for service with the dealer. I've had multiple trips in for standard service on my rabbit and have always had a great experience when I deal with Rich. I know that when I ask him a question - like how much longer do I have on my tires? That I will get an honest answer. More recently I purchased a new vehicle and brought it back a week later for a strange vibration noise coming from the passenger side. I was waiting in the service area for a diagnosis and was informed by Rich that although they found the problem and it was minor that it would require my car for a few days to get the part in and installed. I was instantly upset and disappointed that my new car was having issues and frustrated that I would need to make another long trip back for repairs. I had my 6 month old son with me and it was all a bit overwhelming! Rich saw my frustration and went out of his way to quickly get me a rental so that I would not have to make an extra trip back. He also swiftly swapped over the carseat base and mirrors from my new car to the rental and assured me the whole time that this was an isolated incident and not a sign of things to come with my new car. His professional and calm nature and dedication to customer service make it worth the extra drive out to Pensacola to know my cars are in good hands! When you go in ask for Rich!! More
by Aprilball
Employees Worked With
Rich Lord in service
