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37 Reviews of Pete Moore Imports - Service Center
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February 27, 2016
THE BEST! Richard Lord, Service Manager. I would like to commend the performance of Richard Lord, Service Manager at Pete Moore VW. A true professional in every sense. Mr. Lord is exceed I would like to commend the performance of Richard Lord, Service Manager at Pete Moore VW. A true professional in every sense. Mr. Lord is exceedingly conscientious and thorough, treating every customer like family, and every vehicle like his own. I have full faith and confidence that when I take my vehicle in for service it will receive his full measure of attention, and that I'll be given the "red carpet treatment" in the process. Mr. Lord really cares, and will assure that your vehicle will be maintained to the highest standards, and that your service experience will be as smooth and pleasant as possible. Rest assured, with your car in Mr. Lord's hands, your expectations will be exceeded. Thank you Rich Lord & Pete Moore VW! More
by Hard2Pleez
Employees Worked With
Rich Lord
February 18, 2016
OUTSTANDING SERVICE EXPERIENCE For five decades, my wife and I have interacted with many service advisers at various dealers. Rich Lord at Pete Moore Volkswagen is by far the most For five decades, my wife and I have interacted with many service advisers at various dealers. Rich Lord at Pete Moore Volkswagen is by far the most competent and helpful of all. Mike Kern is also the top service director. With all the issues of the TDI emissions, we could consider other brands, but if we dealt with a different dealer, we would not have Rich to work with, so he (along with Mike Kern) is keeping us as a customer of Pete Moore Volkswagen. More
by TDI1
Employees Worked With
Mike Kern, Rich Lord
November 28, 2015
Great service. Very friendly people. Such a good experience! I purchased my VW in Texas (AutoTrader), and I I live equidistant from Pete Moore VW and the VW dealership in Mobile. I had a Such a good experience! I purchased my VW in Texas (AutoTrader), and I I live equidistant from Pete Moore VW and the VW dealership in Mobile. I had a small problem that could be repaired quickly by a technician. I was going to be in Mobile on this particular day, so I called the VW dealership there. They were booked solid and said I would need to make an appointment for the next week. So I called Pete Moore VW and talked to Brian Macquire. He didn't say they would fix my problem, but invited me to drop by and someone would at least look at the problem. After my business in Mobile, I drove to Pensacola, and I was greeted by Rich Lord at the VW dealer. He immediately came out, looked at my car, and he was able to fix the problem himself. But as he was getting information about myself and my car, he noted it was due for the 30,000 mile maintenance, which to my surprise was covered under the original warranty-- and he said they could do it right then. And they did! So wow! The difference is this: All auto dealers know how to service cars, but not all know how to service customers. I really felt like they cared about me, and wanted my business. Pete Moore VW will be handling all the service on my VW. More
by MacPulpitMan
Employees Worked With
Rich Lord, Brian Maguire
November 06, 2015
Service for low tire pressue. This dealer has in my opinion has gone the extra mile. I have purchased two VWs TDIs so far from this dealer. I am sorry how VW has not only let it's This dealer has in my opinion has gone the extra mile. I have purchased two VWs TDIs so far from this dealer. I am sorry how VW has not only let it's customers down, but also their Dealers. More
by bob
Employees Worked With
Rich Lord, Brian Maguire
August 11, 2015
One unhappy Customer!!! In May of 2015, I had Pete Moore Volkswagen do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water In May of 2015, I had Pete Moore Volkswagen do some recommended maintenance on my 2004 Volkswagen Passat, which included my timing belt system, water pump, and some sensors that needed to be replaced. The cost of the repairs totaled close to $1800.00. A few months later my serpentine belt frayed off of the vehicle (which is supposed to be an easy fix) but after replacing the belt myself I couldn't get the car to crank over, so I had the vehicle towed to Pete Moore Volkswagen for inspection. After they looked at the car, a service tech called me to tell me that the reason why my car wouldn't crank over is because I had a missing timing belt cover/guard, and when the serpentine belt frayed off and broke, it wrapped around my crank shaft pulley and it pretty much destroyed my engine. I was told that they knew the timing cover was there when they had the vehicle and did the timing system because they wouldn't have been able to do the job without this cover (because of the markings on the cover). They also noticed that I had a new alternator put on recently and when I was asked who did the installation, I said it was a local mechanic shop, and the way he asked his questions lead me to believe that they were the last people to touch this missing cover, so the fault was on them. When I called my local mechanic shop with my issue, they were very helpful but they said that they had nothing to do with the missing timing cover and they proved this by giving me a print out schematic that showed me where the alternator is in relation to the missing cover, and they explained why they had no reason to touch the cover when installing the new alternator. This brought me back to Pete Moore as the last people to touch the missing timing cover since the cover is directly linked to the service they provided on the timing belt system. After talking to Pete Moore Imports about my findings, the service tech then talked to his supervisors and came back saying that there was nothing they can do for me. I then contacted Volkswagen Customer Care and filed a complaint with the corporate office but was still unable to get Pete Moore Imports to admit fault for the missing cover. They denied me any kind of compensation for the destroyed engine and claimed that their insurance told them that since the broken serpentine belt is what caused the issue, the fault would go to the local mechanic shop because they installed the faulty belt when they replaced the alternator, and that this is what caused the issue. This made absolutely no sense to me because if it was just a broken belt that caused the issue, then my engine wouldn't have been destroyed. THE CORE REASON FOR WHY MY ENGINE WAS DESTROYED IS THE MISSING TIMING BELT COVER/GUARD THAT WAS DESIGNED TO PREVENT THIS TYPE OF THING FROM HAPPENING. If the plate was there, then none of this would of happened the way that it did when the serpentine belt frayed off, and the cover would have done its job by protecting my crank shaft pulley. If they knew that the cover was there when they did the job then where is the cover? And if (by chance) the cover was never there in the first place, then how did they do the timing job and why didn't they report this necessary part as missing? Pete Moore has been stretching this complaint out for to long and has been using every loop hole they can think of so they don't have to pay for their mistake. I want everyone to know I am one unhappy customer! More
by rpaige0007
Employees Worked With
Mike Kern, Rich Lord
February 26, 2015
Outstanding dealer who stands by their word. My son is currently in the Navy stationed in Pensacola. He purchased his first car a used 2013 Mazda 3i sport and was given one key. Most newer cars My son is currently in the Navy stationed in Pensacola. He purchased his first car a used 2013 Mazda 3i sport and was given one key. Most newer cars are equipped with remote entry and he was not given a key fob. Unfortunately he misplaced his one key. Initially he was referred to a Mazda dealer which he did and was told to have his car towed. He called a locksmith to get a new key and key fob. I was not happy and posted a review with my concerns. Much to my surprise the manager of the dealer responded to my post and ended up taking car of the cost incurred from the locksmith. If I lived closer I would purchase all of my vehicles from this dealer. More
by marcied
Employees Worked With
Luke Johnson, Louis Trotta
December 25, 2014
Missing Parts I brought my Jetta to Pete moore VW for warranty maintenance service. The car was in the dealership's care for two days. Upon receiving my car back, s I brought my Jetta to Pete moore VW for warranty maintenance service. The car was in the dealership's care for two days. Upon receiving my car back, some of the rare factory-installed body molding was missing.When I questioned Mike, the service manager, he vehemently claimed that the missing parts never existed on my car. No additional support or help was provided by the dealership in response to my inquiry. More
by vwnomore
Employees Worked With
Mike Kern, Brian Maguire
September 12, 2014
Outstanding Service Experience Gerrod Green and Brian McGuire combined to make my recent service experience as pleasant as possible. Attentive to my needs and time constraints, the Gerrod Green and Brian McGuire combined to make my recent service experience as pleasant as possible. Attentive to my needs and time constraints, they arranged to replace my parts quickly allowing me to get back to work promptly. I hardly had time for a cup of coffee when Brian announced that my Passat was fixed and ready to go. He then reminded me of my upcoming 20,000 mile service interval and reviewed what would be covered at that time. Although the lounge is small, it's equipped with a wide screen TV along with Wi-Fi, free coffee and donuts. I am totally delighted with Pete Moore VW and am happy to award its service department 5 stars. More
by Lamberti
Employees Worked With
Brian McGuire, Gerrod Green, Brian Maguire
March 10, 2014
I selected Good all the way around for this particular visit, as I had to get VW of America to assist in getting the manager of service, Mike to respond. I had a paint problem, that went on for month visit, as I had to get VW of America to assist in getting the manager of service, Mike to respond. I had a paint problem, that went on for months, with no direct answer. I know the dealership, especially service, is busy but no phone back to me for weeks, is not excuse. Previous service, warranty type, have been exceptional, however, this rate is just good. More
by tblangan
Employees Worked With
Mike Kern, Gerrod Green
February 06, 2014
I have always bought my cars from Wayne Freeman and have recommended him to all of my friends and family who have also bought cars from him. He is kind, honest, and very patient. I recently had an acciden recommended him to all of my friends and family who have also bought cars from him. He is kind, honest, and very patient. I recently had an accident in my Volkswagon Jetta and was tasked with finding a collision center. In the past I've dealt with home town body shops that my parents knew, but decided to go with the people that have always gone above and beyond for me. I had the opportunity to work with Mrs. Lisa Reed and have to say that she was absolutely awesome! She was so helpful and offered lots of alternatives for me being a very busy professional and single mom. Thanks Pete Moore! More
by Ellamar001
Employees Worked With
Lisa Reed
