Pete Moore Imports - Service Center

2 Decades of Excellence!! While a (very) few names (Service Advisors) may have changed over the last 20 years, the outstanding service @ Pete Moore has not! Irregardless what t While a (very) few names (Service Advisors) may have changed over the last 20 years, the outstanding service @ Pete Moore has not! Irregardless what type of car, major/minor repairs, scheduled mtc or "warranty" work - the Service Department @ Pete Moore in Pensacola has consistently been EXCELLENT!! I thought it was largely due to "my" Svc Advisor, whom I worked with for over a decade. But when he had to leave for medical reasons - Jay Rosenfeld - who also remembered and knew me from coming in - immediately stepped in to take care of me. These guys and this entire department are just exceptional, straight forward, friendly and "cool"! You feel like "family" while checking in & out. No surprises or confusion here. Everything is explained in a simple, easy manner. I "used" to shop around, compare prices. And when I did their estimates, parts, etc. were always better. But the REAL VALUE and Deal, however, is "what they do and how they do it" (very thorough). It's hard to describe or explain, but they are simply "different". And better. They "catch" (see) things before they get costly, or dangerous, or leave you stranded. One unnecessary part, repair, etc. - which seemed to always be the case elsewhere - never occurs here. Sometimes they do find additional issues while working on my car, which is what I want them to do, but will always call first to discuss. They don't try to "scare" you or pressure you (nickel & dime you with add ons) into doing additional or unnecessary service. They are not "selling", which many other shops, dealers, etc. definitely do. They focus on the problem, reason you first went there for. And FIX IT - the first time! Again - no surprises here. They do what they say. Communication is superb. Service is outstanding. You won't need the Manager, Mike Kern, but he is always close by, and accessible. Mike is positive, upbeat, always smiling.....and it rubs off into/onto the entire department. These guys are such a "pleasure" to deal and work with, they make "having to go & fix your car" even Fun!! I simply can not say enough about this Svc Department and everyone who works there. Go there and you will immediately "see" (and feel) the same!! A.J. Ordoyne More

Fantastic Service We have bought 3 vehicles from Pete Moore. 2 were used and 1 was new. We have had nothing but exceptional service each time. Jay in service has always We have bought 3 vehicles from Pete Moore. 2 were used and 1 was new. We have had nothing but exceptional service each time. Jay in service has always taken great care of us and Mark in sales was wonderful in finding me a used vehicle when my lovely new one was totaled and I couldn't afford a new one. The after purchase service has brought us back many times. Thanks Jay and Mike in service and Mike Torrelli. More

FANTASTIC Service I'm a snow bird and service dept was out of this world. Better than my local dealer where I paid cash for my car and was treated like NOBODY. They tr I'm a snow bird and service dept was out of this world. Better than my local dealer where I paid cash for my car and was treated like NOBODY. They treated me LIKE a queen. They even washed my car. OUTSTANDING PERFORMANCE WISH I COULD TAKE THEM HOME More

Phenomenal! Phenomenal Service! You couldn't ask for more. Professionals all the time and you create a real bond with the staff. A really personalized service, Phenomenal Service! You couldn't ask for more. Professionals all the time and you create a real bond with the staff. A really personalized service, that fits your needs, and at a great price. Mike and Jay in the service department were my Go-To people, always eager to help and provide updates. They have won me as a loyal customer. 100% Satisfied! More

Best Customer Experience Ever! We purchase a VW TDI wagon about six years ago. Mark Torelli sold it to us. We recommended family members and two of them also bought from him. Mark m We purchase a VW TDI wagon about six years ago. Mark Torelli sold it to us. We recommended family members and two of them also bought from him. Mark made our experience a pure pleasure. That was years ago. Recently, we went through the emissions recall process which we weren't initially looking forward to. However, all of the online correspondence and set up was impeccable. They kept in touch with us and clearly communicated every step. When we brought our car in for the emissions install, the entire staff couldn't have been nicer - Mike Kern, Cory and we don't recall the short red-headed guy's name, but him too! (Hope we haven't left out anyone.) As if that wasn't good enough, Mark also reached out to offer any assistance we needed through the emissions install process. We love our VW and we will tell everyone about the fantastic, professional experience we have had with this dealership. Keep up the good work! We will be back! More

Non existant warranty Took my new Passat SEL in for warranty repairs. I was treated like I had never driven a car before and none of the issues were repaired. I then cont Took my new Passat SEL in for warranty repairs. I was treated like I had never driven a car before and none of the issues were repaired. I then contacted VW who also said the flaws in the car were unrepairable and essentially I was stuck with a $32K car with flaws and I had no options other than to repair it myself at my own expense. Bottom line-there is no bumper to bumper warranty on VW either from dealer or company. More

Service Department 1st salesman didn't want anything to do with me. I went back because I knew what I wanted and a friend refered me to a particular salesman and he was 1st salesman didn't want anything to do with me. I went back because I knew what I wanted and a friend refered me to a particular salesman and he was great, Mike. Had a problem with a speaker right from the go, and this was a brand new Outlander. It had 1 recall after I had it for 4 months and I mentioned the speaker. It was confirmed that I needed a new one. A month went by when I scheduled my first oil change and I mentioned the speaker...'Oh, yeah we've had it here for a month'. Nobody called to update me. This was totally unprofessional and I made it known while I scheduled the oil change AND the speaker replacement. As I check my car in, service guy looks at me and said, so you won't be waiting. ......what???? 'It says you're dropping the vehicle off'. No, I'm not, I never said that, where am I suppose to go! I asked him if they even communicate around here....no answer. I ask if he has a ballpark time of service, nope. This is unbelievable....and I was actually going to go across the street to Pete Moore Chevrolet and trade the Outlander for a truck......not at that Dealership, they've shown their colors now! More

Service took 3 hours longer then promised. Drove 2 cars for 1 hour to get airbag safety recall issue repaired. Made appt at 10:00 am, promised to be ready at noon. Called at 12:30 to check sta Drove 2 cars for 1 hour to get airbag safety recall issue repaired. Made appt at 10:00 am, promised to be ready at noon. Called at 12:30 to check status. Was told tech taking it for test drive after oil change & would call me back. No call back so drove to dealership at 1:30 & was told they hadn't started on the recall issue & it would be another 2 hours. Asked for manager who apologized & said it should have been done but he didn't know why not. I asked for & got the oil change free & told it would be ready by 3 :00 pm. They obviously are overbooking. Very disappointed at such poor customer service. More