Pete Moore Chevrolet - Service Center

Thank God for Rhett and the service team with Pete Moore Chevrolet in Pensacola. Rhett went above and beyond to help me out when I had car issues while vacationing with my kids over 9 hours from home. They Chevrolet in Pensacola. Rhett went above and beyond to help me out when I had car issues while vacationing with my kids over 9 hours from home. They were able to diagnose my issues related to thermostat/AC, figure out how to get the issues addressed and adjusted service schedules so that I could have my car back and in working order with AC in less than 24 hours and just before a long 9 hour drive back to Arkansas. Go see Rhett and team for all your service needs and visit Pete Moore Chevrolet for your next vehicle purchase! More

This is the best service in the area. Rhett Arnett and John Schroeder Jr. provided analysis and inspection of a transmission related issue and resolved the issue returning the vehicle wit Rhett Arnett and John Schroeder Jr. provided analysis and inspection of a transmission related issue and resolved the issue returning the vehicle within 24 hours. The most interesting thing is the vehicle is not a Chevrolet but I was treated like a VIP anyway. Customer Service extroidenaire!! More

Poor, unprofessional service department. Would not recommend service here to anyone. My vehicle was left for an appointment here on three separate dates. They failed to look at the vehicle once. The recommend service here to anyone. My vehicle was left for an appointment here on three separate dates. They failed to look at the vehicle once. The service advisors did not do their jobs .Management here is obviously not on point. Waste of time! More

Your service dept is really poor--no one answers the phone--tried 7 times on 10/18 and finally drove down to make an appt.--contact me and I will tell you more about 5/1 also with Rhett--poor response. phone--tried 7 times on 10/18 and finally drove down to make an appt.--contact me and I will tell you more about 5/1 also with Rhett--poor response. Kenny was great after the 2nd day and Christa is somewhat better but WHY does no one answer phones--get transferred and then cut off--7 times on Monday. More

Auto trouble when you are on vacation can be a bummer. Pete Moore service rep Rhett Arnette was very helpful in getting us service in a very timely manor. Several other dealerships were not able to servic Pete Moore service rep Rhett Arnette was very helpful in getting us service in a very timely manor. Several other dealerships were not able to service our need for at least a week, Pete Moore did it in one day. Hats off for the kind teatment we reecived from this gentleman. Need it done call Pete Moore. Back on the beach with our auto troubles behinds us.. More

I brought my 2016 Colorado in to have an oil change and to repair a flat. I was told my tire had 2 nails in it and they were on the side wall, and I had to get a new tire. I know of a nail that was close t to repair a flat. I was told my tire had 2 nails in it and they were on the side wall, and I had to get a new tire. I know of a nail that was close to the middle of the tire, so I don't know about sidewall. What I didn't like is the person didn't show me my tire, much less the 2 nails ! I didn't see them remove my tire, so even if I asked to see the tire, I don't know who's tire I was seeing. A note--when I take tires to tire dealers to fix, they show me the tire and the problem. Also, it was advertised, if I found the same tire at a lower price, Pete Moore will match. I found a tire, when I showed the service person, the conditions came out. A tire at a lower price was found and met the condition, and I was told I would get a refund of the difference. I told them I paid with a credit card, just credit. I didn't hear anything, I called to get a status and was told the refund was being processed and I would get a check 7 - 10 days!. I won't use Pete Moore again. More

Service dept has bad customer service and this isn’t the first time this has happened I called for a loaner vehicle due to my car been there two days and still haven’t been looked at and was hung up on so t first time this has happened I called for a loaner vehicle due to my car been there two days and still haven’t been looked at and was hung up on so they definitely don’t appreciate my business and I came in to let them know how I was treated and wasn’t even acknowledged that they would do anything to Correct this action I really feel like since I’m a woman and of color they feel like they can treat me any kind of way or simply just be rude to me then when I be rude back oh she ghetto and ratchet and that’s definitely not the case and I never complain or write reviews but this here needed to be said and put out there cause like I said this isn’t the first time they have been rude why I came back ugh I don’t even know no one esp them don’t deserve a second chance and the so called manager I guess just said here let me get your keys when i said I wanted my car away from there and didn’t even apologize for how I was treated very bad business and they definitely need some training you have a job to do which you was hired for and every one In that department sucked at it even the lazy asz mechanic walking around doing nothing said thank god when mike gave him my keys and said he didn’t want to work on my car anyway i don’t know what these people have against me I’m harmless and can promise you I never did anything to these people I stopped coming to get my oil changed because I experienced bad service and it’s been almost a year maybe and my car just broke down for a theft system error and I decided to come give them another shot biggest mistake ever I have wasted three days for nothing I feel like my car could have been fixed Rhett is not listed was my service provider and whom hung up on me and mike was whom got my keys for me when I came to complain and get my vehicle and only told me they about to close so I needed to hurry and get my car moved ugh worst customer service experience ever More

Friendly and experienced salesperson Jeff Lee buying vehicles is sometimes unpleasant Jeff made my buying very pleasurable would recommend pete moore to any of my friends looking to purchase a vehicle vehicles is sometimes unpleasant Jeff made my buying very pleasurable would recommend pete moore to any of my friends looking to purchase a vehicle More

I love Pete Moore Service Department. Specifically, I find Christa, service rep and John, technician, absolutely amazing. My car is not an easy car to work on, but Christa and John always put their best find Christa, service rep and John, technician, absolutely amazing. My car is not an easy car to work on, but Christa and John always put their best foot forward to help with repairs. I have been going to Pete Moore for many years and will continue to do so. More

Ben was available for me even on his day off. He knew exactly what truck to show me once I told him what I was looking for. I couldn’t have asked for a nicer And friendlier sales person. exactly what truck to show me once I told him what I was looking for. I couldn’t have asked for a nicer And friendlier sales person. More