Pete Mankins Nissan - Service Center

Frustrated Truly frustrated...We brought in a 2017 Nissan Juke that wouldn't shift into gear on Monday morning July 20th. We had already been notified that Nissa Truly frustrated...We brought in a 2017 Nissan Juke that wouldn't shift into gear on Monday morning July 20th. We had already been notified that Nissan was aware of the issues with the transmissions. Serv dept called us later that day to confirm it was the transmission and a new one was ordered. I was told "it should be ready Friday the 24th, but if not then, it would definitely be ready Monday the 27th. We weren't called Friday, so we waited until Monday. No call Monday so I called Tuesdays. I was informed the car was almost ready and that everything had gone so smoothly. Car wasn't ready Tuesday, Wednesday, or Thursday. We had now been without the vehicle for two full work weeks and kept getting an "it's almost ready" response. We called back Friday and was told the same thing. We had to make another trip to Texarkana on Saturday, August 1st to pick up the vehicle. It was excuse after excuse on why the vehicle wasn't ready on time. We moved here two years ago from Paris, TX where the service department at the Nissan dealership there was outstanding. We have been loyal Nissan customers for years, having owned 11 Nissans, (currently own 3). Be upfront and honest. If it is going to take 14 days to fix the problem, tell me it will take 14 days, not 4 days. When I call, don't lie to me and tell me they are finishing up the oil change, when the transmission was still not installed. Once you see that it is going to take longer, call the customer and let them know...You've got to do better Nissan. More

Great Service Couldn't have had a better car buying experience. Everyone was very nice and professional. Definitely will bring my business back here. Came in for Couldn't have had a better car buying experience. Everyone was very nice and professional. Definitely will bring my business back here. Came in for new tires and left with a new car. Kelvin did a great job getting us into our new vehicle. More

Every one was very nice and professional , I wish there was a car wash service available. Most Nissan dealership would wash and vacuum your car. was a car wash service available. Most Nissan dealership would wash and vacuum your car. More

Great customer service. Excellent customer service. Very informative and knowledgeable. I would recommend Nissan in Texarkana. So far I have great service. Everything I nee Excellent customer service. Very informative and knowledgeable. I would recommend Nissan in Texarkana. So far I have great service. Everything I need, it has been provided. Thank you!!!! More

They did a good job. And Benito showed my husb a used truck while oil changed in 2020 Rogue. I saw a removed air filter and it was a good morning reminder of why to change the filters truck while oil changed in 2020 Rogue. I saw a removed air filter and it was a good morning reminder of why to change the filters More

Kristie in the Service Dept is always a great treat. Kristie was most definitely overworked. She had to deal with employees from other depts interrupting her as she kept smiling, I was annoyed because Kristie was most definitely overworked. She had to deal with employees from other depts interrupting her as she kept smiling, I was annoyed because other employees made me feel less important because they interrupted Kristie as she was explaining things to me that I didn’t understand. The issues were things the Service Mng should have handled but she was not there the TWO days I stopped in. I also went to the Parts Dept and felt like a step-child. Ignored. No one greeted me and I had to open and close door multiple times for doorbell to ring before someone came around counter. I think they are probably under-staffed. The parts guy was awfully nice tho. The location of the parts dept is weird....why is it not in the main building. With those two “complaints”, in general on other visits I don’t have bad experiences. More