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Pete Mankins Nissan
Texarkana, TX
668 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 8:30 AM - 12:00 PM
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 8:30 AM - 12:00 PM
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Showing 668 reviews
May 13, 2020
The service was great. I came in for basic vehicle service. I called in advance to schedule the service. Once on the property, I was greeted with a friendly smile. The servi I came in for basic vehicle service. I called in advance to schedule the service. Once on the property, I was greeted with a friendly smile. The service took a little longer this time because I had some additional things done. Overall, I had a good experience. More
by CBURNSJR
Verified CustomerEmployees Worked With
Megan Crowe, Misty Castle
May 07, 2020
Bright spots with room for improvement Contacting the service department by phone was difficult. phone rang multiple times at dealership before being answered. Service Department did not p Contacting the service department by phone was difficult. phone rang multiple times at dealership before being answered. Service Department did not pick up; call automatically transferred three times before disconnecting. Second attempt was a little better, though far less than prompt. I was early for my appointment. Service work I had scheduled was not accurate. Thankfully the service rep reviewed the work to be done and it was corrected. I was able to see technicians working in the service bays while I waited. No one worked on my car for quite some time. I was able to see service techs entering the building to get food and drinks A(well before lunch time) and take them back to their work stations. Didn't seem to be a strong work ethic in the shop. Service tech who worked on my car was helpful and took time to discuss my needs. Initial service tech took care of one of my needs through a salesman; both were very helpful. More
by Rogue
Employees Worked With
April 22, 2020
The service dept was very professional and friendly. They kept me informed about additional repairs that my vehicle needed. The mechanic that made the needed repairs was able to answer all my questions They kept me informed about additional repairs that my vehicle needed. The mechanic that made the needed repairs was able to answer all my questions. I was informed of a recall that needed to be taken care of. The repairs were made in a timely manner and the cost was reasonable. Thanks! More
by ftbless
April 20, 2020
Just came in for an oil change and everyone was very friendly! There were several vehicles waiting and they took time to explain to me how long it would be and where I could sit and wait. Thank you friendly! There were several vehicles waiting and they took time to explain to me how long it would be and where I could sit and wait. Thank you More
by KRISTIMM25
Employees Worked With
April 16, 2020
Not happy at all purchased a vehicle haven’t had it two months and I have to come out of 1,000 dollars for a fan 😔 months and I have to come out of 1,000 dollars for a fan 😔 More
by TARAF651
Employees Worked With
Other Employees :
Steve White, Randy Hickson
April 14, 2020
Very eager to please their customer We were very happy with service. Took a little longer, but with all going on and they were short of help, we understood. We will be going back.. We were very happy with service. Took a little longer, but with all going on and they were short of help, we understood. We will be going back.. More
by WANDAJV38
April 03, 2020
Fast, Friendly, Convenient service with great amenities and comfort for the customers and you can watch the techs work on your vehicle while you wait! and comfort for the customers and you can watch the techs work on your vehicle while you wait! More
by Txdenkedo
March 27, 2020
When I come in for service, everyone is so FRIENDLY AND PROFESSIONAL. They make sure what you came in for is taken care of. They make you feel comfortable like right at home. Sandra PROFESSIONAL. They make sure what you came in for is taken care of. They make you feel comfortable like right at home. Sandra More
by Sandra
Employees Worked With
Other Employees :
There is others I can't remember their names. The inspection guy, the air condition guy and the lady that greeted me before I entered the building.
March 26, 2020
The salesman was very helpful and full of knowledge! Hot Rod was a very friendly person and provided excellent customer service. This is my second vehicle to buy from this dealer and more than likely will n Rod was a very friendly person and provided excellent customer service. This is my second vehicle to buy from this dealer and more than likely will not be my last. More
by JOSH_WARD5491
Employees Worked With
Roderick Dotson
March 18, 2020
I called the dealership about 8 a.n. yesterday and spoke to one of the ladies in the service department. I have her my name and asked her if someone could come to College Dr to pick up my car because I need to one of the ladies in the service department. I have her my name and asked her if someone could come to College Dr to pick up my car because I needed an oil change. I forgot what her name was but she said yes, there are only two people here right now so let me have your name and # and I will call you back around 9 a when we are on our way to get your car. No- one ever came so I brought my car to the service department at 12:00 from College Dr. I was the only car there so I pulled into the edge of the service entrance due. To there was only one hatch opened. Everyone greeted me and asked what I needed. I told Kristy an oil change. She had me sign a form and showed me to the waiting area. I set up on the bar stools where I could watch them work. There were three men and the lady at the first office if the service department standing around where they work in cars talking or meeting. I finally went to check in my car at 12:50 due to I needed to be back at work at 1p. The guy was just coming to get my car. I asked how long would it take and Kristy said about 20 minutes and asked another lady asked if I would like to be dropped off at work and picked up afterwards. I said yes so she let ) Kristy know but the guy that does that was already gone on another errand. I texted my coworker to let them know I was going to be late. If someone had just acknowledged that they forgot to come get my car or something to that effect that would have been better. I work in a busy office that's why I write things down so I can hold to my word. We paid off our Rogue way before time on January 11th and we have had the hardest time getting our Gap insurance refund from Ruth in the other building. I've given her all the paperwork, plus my husband has been up there and he has also called David. Now it has gone from receiving it two weeks from when they got our title to now 3 months. March 11th was 3 months so it's past time. This is the worst experience I've had with any dealership. More
by DR.RAY009
