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Pete Mankins Nissan

Texarkana, TX

4.6
693 Reviews
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3707 Summerhill Road

Texarkana, TX

75503

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Showing 693 reviews

July 30, 2023

Worst buying experience I have ever been through. Never even said thank you for buying this vehicle. Finance guy never even introduced himself. Horrible customer service More

by RABLES
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Matthew Ash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Stone
Jul 30, 2023 -

Pete Mankins Nissan responded

Hi! Sorry to hear it was the worst experience you have ever had. This seems out of character for both employees tagged in your review. I would like to hear more about your experience so we can learn from our mistakes. I would reach out directly but I’m having trouble linking you to our customer base. -Kyle, GM 903-701-5466 feel free to text

Jul 31, 2023 -

RABLES responded

This was the easiest sale your dealership has ever had. I searched online and emailed for an out the door price. Got the price and told the salesperson that we would take it -All we needed was a sales order so I could bring a check. Management said they would not do that. Told the salesperson that we would be at PM at 10am to sign the papers. Had not even been in the vehicle-when we got there-vehicle was not ready, no paperwork had been done-=nothing. When we left after an almost 2 hours-no thank you-just a bye. 360 people work at the Credit Union and Pete Mankins is a valuable partner and we apricate the business you send our way. Would not have expected this at all.

Jul 31, 2023 -

Pete Mankins Nissan responded

Thank you for the response. We will be using this as a teaching moment for the employees involved. We are sorry to see our partnership end.

July 26, 2023

Great customer service! Always very thorough in inspection of vehicle and explaining necessary maintenance needs! More

by lachannahall99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie Marlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Mays
July 17, 2023

Did not have apptmt but they got right on it. Dropped off on Sunday & they called on Monday. Ordered part on Mo day and was ready for pick up Tuesday. More

by BLEWIS000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
July 12, 2023

The whole experience was quick and friendly. I did not wait at the dealership so I just dropped off my keys and they called me when my car was done. More

by LANCE30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristie Marlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

I had several things that needed to be addressed by the service team at Pete Mankin's. The service manager was very courteous and listened to my concerns. The time to take care of the services was encourag More

by TMJ2976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie Marlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Decorey Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

Friendly and seems everyone knew their job well. Had follow up messages from dealership asking if I understood options on truck. More

by ARCTICCAT1000BOBBY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Ash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Mays, Kyle White
July 08, 2023

I don’t have much to say about this place made the deal quick could have been a lot quicker if they would’ve told me what my interest rate was going to be instead of arguing More

by kimberly.walker15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Ash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benito Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Stone
July 06, 2023

Fast friendly service. Also, I did not have an appointment and got right in. No problems at all. More

by MANASCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristie Marlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

Jonathan and everyone made this visit very easy and efficient, will start using him for service on my other vehicles More

by JREYNOLDS0421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2023 -

Pete Mankins Nissan responded

Thank you for the review!

June 28, 2023

Had my car not even 12 hours , the brakes are making a noise and rubbing, the a/c does not work on the driver side , I can’t get into the glove box and there is a part that is needed for the airbags so th More

by Js
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Matthew Ash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie
Jun 29, 2023 -

Pete Mankins Nissan responded

Hi! I have tried to reach out a couple of times with no response so I will respond on here. The airbag light and horn issues are due to the vehicle needing a spiral cable that was ordered as soon as the concern was brought up and has arrived. We have tried to offer to repurchase the car but haven't received a response. As far as the interest rate, that is set by the lenders and is based on previous credit history and appears on the first page of the signed contract. The $60,000 is not the selling price but is the total of payments including interest if you make the minimum payment for the entire loan.

Jun 29, 2023 -

Js responded

No one has contacted me or left any kind of voicemail on repurchase this car! I called up there Monday and this was not told to me at all.

Jun 30, 2023 -

Js responded

Thank you Kyle White the GM for taken care of this issue. He was very concerned, Helpful, and genuine. Thank you again

Jul 01, 2023 -

Pete Mankins Nissan responded

Glad we were able to resolve this issue!

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