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Peruzzi Toyota - Service Center

Hatfield, PA

4.5
78 Reviews

78 Reviews of Peruzzi Toyota - Service Center

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June 29, 2016

Recent Service Experience My recent experience was worst. They inspected other vehicle and recommended those work to my vehicle like "Check engine inspection","Wheel Alignment" More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Petroski
Jun 30, 2016 -

Peruzzi Toyota responded

Mr. Edara, Thank you for taking my call today. As we discussed on the phone, I want to again apologize for the way the situation was handled when you called the next day questioning the findings during your service. Rather than gather all the information and review, the assumption was made that our information was correct. We did not take the time to thoroughly review the situation, and summarily dismissed your concern. The information was incorrect, and once you returned the mistakes were corrected. I also want to thank you for bringing this to our attention. This has been a valuable training tool for our staff; we always strive to provide a truly exceptional service experience on every visit. As I said, please feel free to contact me directly anytime, and I look forward to showing you in the future a Truly Exception Service Experience. - John Damarodis, Service Director

May 22, 2016

Outstanding Service Bought a used 2007 Toyota Corolla in March and had continues problems starting the car. Finally, I had the car toed to the Service department where t More

by jimbo39
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr. Damarodis, Mr. Miksit, Mrs. Hrbek, and Ryan
September 15, 2013

I went for oil change and for some other maintenance for my Car last Friday. I didn't receive the service I expected from such a renown Dealership. The Asstt. Service Manager Mike was really friendly though More

by akmsikhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 17, 2013 -

akmsikhan responded

It's nice to learn that my responses to this surveys are followed up on immediately! My issues were very small but the reason I wrote this review was I thought they needed to tweak a few of the details to ensure 1st class experience and meet the expectations of their customers. Today I got a call from the Head of the Service Division. He wanted to make it right and looked at it personally. He also assured that they will be more cautious and will try to provide the best service possible. Much appreciated.

July 17, 2012

These huys are GREAT! Appointments can't get any easier, they are open all the time for service, even all day Sunday. Repairs are done very reasonably & efficiently. Can't get a better experience to service More

by pvollrath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul D. Vollrath
March 10, 2012

Poor communications with the customer, unfriendly and poor quality of service work. Very hard to get in touch with and get a resolution for the problem. It took 4 calls to Toyota Customer Care Center to More

by No2Peruzzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Damarotis
May 19, 2011

I bought my camry at Puruzze a few years ago. Early January 2011 I went to a Toyota Dealership in IL (lived in IL temporarily) and asked them to fully check the brakes, since I was moving back to PA an More

by petspect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service guys
August 27, 2007

I recently purchased a 2001 Toyota Camry from this dealership. Right away I was impressed with my sales guy, no longer there, and purchased the CERTIFIED vehicle and felt great about it. Fast forwar More

by jro23rad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek (manager)
August 28, 2006

I had battery problems and service tech recommended replacement of battery and alternator on a car that only had 33K miles. I asked for battery replacement since I wasnt convinced that alternator would More

by khantpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
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