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Peruzzi Toyota - Service Center

Hatfield, PA

4.5
76 Reviews

76 Reviews of Peruzzi Toyota - Service Center

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January 19, 2023

I was seen on time and left one hour later. All the work was completed. Serve manager explained everting and work for the next visit. More

by bergerb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Macgirr
Jan 19, 2023 -

Peruzzi Toyota responded

Thank you for the review! We appreciate your support and hope to see you back again at Peruzzi Toyota!

January 02, 2023

I have been bringing my 2 Toyotas here for over 10 years. I usually work with Mark Petroski. He has great communication and knows what he’s talking about. He also has a great way of explaining things in More

by Mikebby20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Peteoski
Jan 03, 2023 -

Peruzzi Toyota responded

Thank you for the great review, Mike! We are so glad to hear that you had such a successful service experience working with Mark over the years. We appreciate your support and will be sure to pass on the kind words to the Peruzzi Toyota team!

November 14, 2022

Peruzzi Toyota crew is knowledgeable. And always focus on great works. I always recommended to do my cars maintainable with them. They did great job is putting new tires on my car. More

by Musafirjaypatel2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Peruzzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Peruzzi Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Peruzzi Toyota team. Drive safely, and we hope to see you back again down the road!

October 26, 2022

Very good at explaining the problem, but will have to go back to fully resolve. More

by mcglinchycarole
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark, forget person who signed me in.
Oct 27, 2022 -

Peruzzi Toyota responded

Thanks for the review. We are glad that you felt informed and we look forward to assisting you next time. If there's anything else we can do for you to improve your experience, let us know. Nick Hartingh - Service Manager - (215) 997-1111

October 22, 2022

Disappointed. unprofessional staff. Lacking customer service, no transparency. Not thinking from customer perspective. Did not honor their own coupons. Charged 3% More

by prakash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service reps
Oct 22, 2022 -

prakash responded

Totally disappointed. Ignored my request to talk to the Manager

Oct 24, 2022 -

Peruzzi Toyota responded

Prakash, we strive to deliver professional and straightforward customer service and I sincerely apologize if we let you down. If you're willing, I would like to discuss the details of your experience with you further and try to make things right. I won't be able to locate your contact information without a full name, so please reach out to me at your convenience. Thank you, Frank Miksit - General Manager - (215) 997-1111

October 19, 2022

I was treated professionally and courteous. My car was completed in a reasonable amount of time on budget More

by Robertjbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 19, 2022 -

Peruzzi Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Peruzzi Toyota team. Drive safely, and we hope to see you back again down the road!

September 02, 2022

The service was exceptional by Ben and his team! ! This was my first visit to puruzzi Toyota and I was so impressed by their professionalism! Will certainly be coming back in the future!!! More

by bwallak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben and his team
Sep 02, 2022 -

Peruzzi Toyota responded

Thanks so much for giving Ben and the Peruzzi Toyota team a shoutout. We're always happy to help so please let us know if there is anything else we can do for you!

August 31, 2022

Service was friendly, thorough, and timely. I was not pressured for services I did not need at this time. More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
Sep 01, 2022 -

Peruzzi Toyota responded

Don, we're thrilled our team demonstrated our commitment to courteous professionalism! Thanks for choosing Peruzzi Toyota!

August 31, 2022

Took my RAV4 in for annual inspection and other services. Working with Mark was easy and everything worked out quickly on the things I need done. Mark and team at Peruzzi do a good job making sure all my iss More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Petroski
Sep 01, 2022 -

Peruzzi Toyota responded

Brian, thank you for sharing your great review of Mark and the team! We appreciate your business and we hope to welcome you back to Peruzzi Toyota in the future. Have a terrific day!

August 03, 2022

I was very pleased with the service I received when I took our car in for an oil change and state inspection and emissions. However, I was not pleased about how they charge a 3% surcharge for credit or More

by cafrantz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
Aug 09, 2022 -

Peruzzi Toyota responded

Thank you for taking the time to review us! Hearing that you had such a successful service experience working with the Peruzzi Toyota team made our day. With regard to the rest of your feedback, I apologize for any lack of communication regarding our surcharge and assure you that we will keep this in mind for the future. If there is anything more I can do to assist you or better your visit, please feel free to give me a call. Thank you, Nick Hartingh - Service Manager - (215) 997-1111

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