Peruzzi Mazda

This dealership service department at Peruzzi is terrible. Bought a CPO CX5 with warranty in the spring, and GPS unit failed to function in cold weather once fall hit. Not being much of a car pers terrible. Bought a CPO CX5 with warranty in the spring, and GPS unit failed to function in cold weather once fall hit. Not being much of a car person, I took the car in to Peruzzi service, explained the cold weather issue, and checked to see if they could validate the SD card and possibly update it for me since I was unable to do so via the Mazda utility. They told me they didn't have the ability to look at the card even though the car was under warranty, and offered no suggestions or alternatives. I asked again recently when visiting for a second factory recall service (the first they had managed to schedule and have me drive 45 minutes and show up for despite not even having parts to do the recall repair, a 3 hour waste of my time and workday) and the lazy service department staff gave me the exact same hands-off zero effort blow-off. Turns out I did get free help from an anonymous user on a random Mazda bulletin board - there was a Mazda service bulletin specifically addressing the problem, calling out the exact lot number of my SD card and saying it would cause navigation to fail in cold weather! So had the Peruzzi service team actually lifted a finger and provided service when called upon to do so, my hardware would have been covered under warranty. Because they did not, the replacement SD card is $399.00. I spoke with the service department manager Travis today and he told me he would give me a 10% discount on a replacement - no apology, no inquiry as to how my service visits went down, no nothing. Just his lame attempt to monetize on his service departments incompetence. This place has zero accountability whatsoever so a word to the wise, take your Mazda business elsewhere. Once Perruzi sells you your car, they don't seem to care about customer service and are brazen about it. More

This place is the worst dealership I've ever been to in my life. They will greet you with a smile and lie to you to line their pockets. My girlfriend bought a used car from here and from the moment we drov my life. They will greet you with a smile and lie to you to line their pockets. My girlfriend bought a used car from here and from the moment we drove it away their were undisclosed issues popping up consistently. She has had the car for 2 months now and has spent $2500+ on repairs DO NOT GO TO PERUZZI MAZDA IN FAIRLESS HILLS. More

Took our 2016 Mazda3 there today and the experience was wonderful, not pushy, washed car and done in a timely manor. We had been taking our vehicles to the dealer in Hamilton NJ, and every time the paperw wonderful, not pushy, washed car and done in a timely manor. We had been taking our vehicles to the dealer in Hamilton NJ, and every time the paperwork either had someone else's name on it or it was someone else's VIN. We switched today and have come to understand that not every dealer is inefficient or operating in chaos. Thank you for the great service we will be back!!! More

I am in need of a car. Wasn't having luck finding a used Mazda that I wanted so I broke down and decided to get a new one. Then I couldn't get a lower level package as cars always gone when I would reach o Mazda that I wanted so I broke down and decided to get a new one. Then I couldn't get a lower level package as cars always gone when I would reach out to dealers. So was willing to bite the bullet and upped my choice to a premium package. Over 30,000. Did the test drive and was ready to sign but when I looked at the paperwork the dollar amount was different. I was advised that because there aren't a lot of cars to sell, a 'market adjustment' was added to keep the heat and lights on at the dealership. Not like 500.00, but 2,000.00. An unearned 2,000.00. I just couldn't sign. I wish there were a salary bump for me due to the higher cost of everything but there isn't. It seems that the profit on the MSRP isn't ever a factor. Hopefully the practice will be eliminated or the amount lessened. Sarah was helpful over the phone but I wish the additional fee would have been noted in the ad before my taking the long drive. More

This is the only place ever where I made a handshake deal with the unscrupulous salesliar (Jake Sommer) only to have him renege on the deal and charge an additional $1500 on top of the agreed upon price. His with the unscrupulous salesliar (Jake Sommer) only to have him renege on the deal and charge an additional $1500 on top of the agreed upon price. His lies extended to his boss Eric Peruzzi who backed him 100% despite me sharing the printout of the quote provided clearly showing the sale price of $26,873. I was an honorable man and promised that when I purchased a car I would only do so through him. I was rewarded with a blatant attempt to rip me off. Conduct business with these snakes in the grass at your own peril. More

I didn't end up buying a car from them, but they treated me very kindly and with respect as I went in to go check out a vehicle that I was interested in. They were honest with me about the vehicle and were me very kindly and with respect as I went in to go check out a vehicle that I was interested in. They were honest with me about the vehicle and were able to answer majority of the questions that I had about the car. More

I did not end up purchasing a vehicle from them but Sarah was very helpful and nice. She made sure to understand my wants in a used car and sent me links to ones I may be interested in. Not pushy, just genui was very helpful and nice. She made sure to understand my wants in a used car and sent me links to ones I may be interested in. Not pushy, just genuinely interested in helping me out. More

Our sales person was Kirk. Words cannot convey the level of satisfaction we experienced here today. We are extremely happy and excited with our new car! of satisfaction we experienced here today. We are extremely happy and excited with our new car! More