Perrysburg Auto Mall - Service Center

We held off on writing this review because we didn’t want it to be colored by wild emotions. But we are both feeling so taken advantage of that I think it’s time to share our experience. After spending a it to be colored by wild emotions. But we are both feeling so taken advantage of that I think it’s time to share our experience. After spending a long 12-hour day driving from New York to Ohio we noticed a problem with our GMC Sierra truck and knew that it was something that needed to be handled by a professional. With a quick google search we found Perrysburg Automall and called to see if we could get an appointment and he (John E.) said “come on in”. We pulled in on Wednesday at noon and crossed our fingers that it wouldn’t be a big issue and we’d be on our way soon. A mechanic took a look and decided that it must have been bad DEF and suggested that we would need to have the DEF tank dropped and drained at a cost of $600. That was not the fix and on Thursday he said that we needed to replace a NOx sensor, at a cost of $700. That also did not solve the problem. On Friday the service manager said that they had reached out to GM tech support and were waiting for feedback from them. I asked if their mechanics ever worked on Saturdays. He replied sometimes, but I found out that he did not come in that Saturday to work on our car. Until this point we were stranded in our travel trailer in the parking lot of the dealership when it occurred to us that most dealerships offer a loaner car when your vehicle is in for servicing, so we asked a nd we were able to have a loaner car. So glad that we asked because it was not offered. On Monday the dealership heard back from GM tech support who suggested that we would need to replace the diesel particulate filter at a cost of approximately $3000. They also mentioned that the part would be hard to find as their initial search revealed nothing. The service manager said he would be back in touch with us by Thursday, either way. On Wednesday my husband called to check in with John. No luck, and it may actually take two weeks to get the part. At this point we were waiting for an entire week. When we got this bit of news, we decided to call customer service at GM. It doesn’t make any sense to us that a car manufacturing company would not be able to help find a needed part to make a repair to one of their own vehicles. The customer service department was not able to help us find the part either. That evening we were telling the tale of our bad luck to the campground supervisor and she mentioned that there were great diesel mechanics in a nearby town called Findlay. The next day we called two different car dealers in the Findlay area asking for their help to find the needed part. One of them gave us the name of a dealer that was quite helpful and gave us the number for another dealer to try. We called this dealer and were very pleased to find that they had one in stock. We got all the details and planned to drive right there to pick it up. My husband called John back to tell him we found the part and we would go pick it up in our loaner truck, John responded by saying the dealership didn’t like their loaner vehicles going on long trips, it was an hour each way! When I called John, he said he found the part! He did not, I found the part! It’s not a game and we were both quite disheartened that John found it necessary to lie about the situation. The part was in hand for the mechanic to get it all repaired and by 11:30 Friday morning it was complete. Unfortunately, the service manager was not working that day so we wouldn’t see him, but he had our keys and paperwork so we had to wait for him to drop them off at the dealership. We were told to come in at 2:00. Amazing that even after waiting 10 days for our repair to be completed the service manager still needed to hold us up by making us wait. And why were the keys not at the dealership in the first place? The cashier asked when we paid our invoice if we would like to sign up for the GM Rewards program. There is more to say but we're running out of room here!!!! More

Awesome Staff! The guy at the desk was so nice and explained everything They got it done quickly and efficiently Thank you1 The guy at the desk was so nice and explained everything They got it done quickly and efficiently Thank you1 More

The service department got us an appointment in a reasonable time. Everyone was helpful and knowledgeable and they fix the problem quickly.. reasonable time. Everyone was helpful and knowledgeable and they fix the problem quickly.. More

We had car towed with a flat. The on call service was fine. The tire needed to be ordered which was fine; however, per the usual, no loaner was available although Volvo advertises The on call service was fine. The tire needed to be ordered which was fine; however, per the usual, no loaner was available although Volvo advertises this is as a standard benefit of having a Volvo. I was told the tire would be in Monday. I called to follow up multiple times after not hearing anything for almost a week. On Thursday morning I called and was told the tire wasn’t in. I called back again Thursday afternoon and was told that there was an inventory mistake and the tire had been there for a week. So they fixed the tire. We came in the next morning to pickup the car and it was filthy, and there was adhesive or something all over the rim over the affected tire. So to summarize: yet another visit where no loaner was available. Car was way dirtier than it was when delivered. Had to wait a week to get the car back even though part was in Monday. More

Computer was not updated to reflect service on this vehicle as I continue to receive notices on low oil life. Feel $100 charge for an oil change is outrageous. Lastly, was told cat would be washed and vehicle as I continue to receive notices on low oil life. Feel $100 charge for an oil change is outrageous. Lastly, was told cat would be washed and it definitely was not as even confirmed by salesperson. More

Battery and alternator replacement were completed as requested. Also requested a DEF refill as DEF showed 400 miles until it wouldn’t start. Tech note stated that the DEF tank was full and regenerative requested. Also requested a DEF refill as DEF showed 400 miles until it wouldn’t start. Tech note stated that the DEF tank was full and regenerative warning was reset. Light immediately came on and i had to drive another 150 miles until i got home. Put 2.5 gallons into DEF tank and it still wasnt full. Light went out right away. I called the dealership to ask if the tank was actually checked to see if i still had a diagnostic issue and never received a call back. More

Great car dealer and the service is top rate as well. I highly recommend this quality group of dealers. I highly recommend this quality group of dealers. More

Can runs great! Love the app that lets you pick and choose exactly what work you approve, so much easier to understand. Guys were great, thank you! Love the app that lets you pick and choose exactly what work you approve, so much easier to understand. Guys were great, thank you! More

Quick and easy. Was especially impressed with the timing, they said it would be done the same day, and it was. Our VW bug has always and will always be serviced at Was especially impressed with the timing, they said it would be done the same day, and it was. Our VW bug has always and will always be serviced at Perrysburg Auto Mall, they are all the best you could ask for. Thanks More