Perrysburg Auto Mall - Service Center

I made an appointment for my free oil change and it still took a really long time. I didn’t get an update until about an hour of me waiting there. I got sent a long file about these 12 different things that took a really long time. I didn’t get an update until about an hour of me waiting there. I got sent a long file about these 12 different things that need done to my car (worth 1,500) I rejected all of them from being done. I showed my mechanic Everything they said needs done and he told me absolutely not. I asked on my reservation if my car could be washed after and no one washed it. To make matters worse while they were checking my air filters, they made a mess of my car Putting napkins and leaves all over my passenger seat and floor. I also have five oil changes left that I’ve paid for with my car contract, but I was told that they expire in August of this year so now I’ll be wasting the amount of whatever four oil changes would be unless they graciously extend it. More

EXCELLENT SERVICE AS ALWAYS. VERY PROFESSIONAL AND ALWAYS EXPLAINED WHAT WAS BEING DONE TO MY VEHICLE. VERY PROFESSIONAL AND ALWAYS EXPLAINED WHAT WAS BEING DONE TO MY VEHICLE. More

OMG ~ Excellant sales and service Mostly dealt with the awesome service department Car was washed the awesome service department Car was washed More

Great personnel, great service, great dealership! I can always depend on great service and friendly employees. I can always depend on great service and friendly employees. More

I clearly asked what the health of this car was when I purchased it at an inflated price! Made two payments and it has some health problems……makes me wonder what we’re in for! Service advisor was a littl purchased it at an inflated price! Made two payments and it has some health problems……makes me wonder what we’re in for! Service advisor was a little cranky when we were there….? Bad day I guess! More

I have had great experiences with their sales team and Scott Cooke ( I have bought four cars from him). My service experience - they are very hard to get on the phone, typically my husband has to make Scott Cooke ( I have bought four cars from him). My service experience - they are very hard to get on the phone, typically my husband has to make the 30 min drive to get an appointment. I have a brand new vehicle and have been struggling with the radio/gps/Bluetooth system in the car. They have replaced it after a few visits, but still no luck. It is still freezing, and disconnecting devices and shutting itself off. The oil change went fine. My car is a lease so of course I take it to the VW service center. More

Amazing crew. Always finished in a timely fashion. Considerate professional and friendly greeting and departure. Always finished in a timely fashion. Considerate professional and friendly greeting and departure. More

I took my car in for routine service. A serious oil leak was discovered that would have cost over $1,000 to repair. Keith, my service advisor, determined that the repair was under warrant A serious oil leak was discovered that would have cost over $1,000 to repair. Keith, my service advisor, determined that the repair was under warranty and had it promptly fixed. Good, attentive service all around. Thanks! More

Service was excellent. I have an issue with my tires losing air. They looked into it very closely attempted to fix, but was unsuccessful. They didn’t end up charging me for I have an issue with my tires losing air. They looked into it very closely attempted to fix, but was unsuccessful. They didn’t end up charging me for their efforts because they said they couldn’t guarantee they fix the problem. More

Nice people who answered all my questions. Not only took care of the recall but also did a free inspection and texted me what needed done to see if I wanted them to do it so it could still be Not only took care of the recall but also did a free inspection and texted me what needed done to see if I wanted them to do it so it could still be ready when I got back to pick it up. More