Perrysburg Auto Mall - Service Center

Friendly and courteous. Appointment reminders were great. Diagnosed and fixed the problem promptly. Nathan answered all my questions. I'll be back. Appointment reminders were great. Diagnosed and fixed the problem promptly. Nathan answered all my questions. I'll be back. More

Was quoted 1. 5 hours when service was scheduled for recall, oil change and 1 headlight bulb replacement. I sat in the lobby for two hours before I even received an 5 hours when service was scheduled for recall, oil change and 1 headlight bulb replacement. I sat in the lobby for two hours before I even received an assessment of my vehicle. Total time from arrival to departure was over 3 hours. Service department didn’t reset oil change gauge after oil change. Didn’t reset clock. Didn’t run car through car wash. Based on TPMS PSI readout, technicians either didn’t recalibrate tire position after tire rotation, or just didn’t rotate tires. Tires at vastly different psi, 35, 44, 31, 38 Steering wheel was not in position. Steering wheel was making a grinding noise when I turn it, like friction between steering wheel and column. I’ve since fixed this. Appreciate an adjustment in the headlight bulb price, but other than that, I may be looking elsewhere for service moving forward. This is not the first time I’ve sat in the lobby for several hours when I’ve been told it would take a much shorter length of time to service my vehicle. More

John took the notes for the work we needed done and reread them to me for confirmation. Then kept in text contact to update and review status of vehicle. reread them to me for confirmation. Then kept in text contact to update and review status of vehicle. More

Great Service Desk Team. Recall issue, they got the job done quickly. Enjoyed interacting with them. Great Job! Recall issue, they got the job done quickly. Enjoyed interacting with them. Great Job! More

Always a good experience and a reliable automobile. Service was done in a very timely manner on a very busy day. Service was done in a very timely manner on a very busy day. More

Took our Volvo in for an air conditioning repair that ended up being covered under warranty. Had great communication and even had the car back later the same day AND it was spotlessly washed when we pick ended up being covered under warranty. Had great communication and even had the car back later the same day AND it was spotlessly washed when we picked it up . Couldn't be happier with our service. Thanks !! More

This service visit was fast, convenient and it was an over-all great service visit. Their waiting area is also comfortable over-all great service visit. Their waiting area is also comfortable More

I went in for an oil change on my leased 2021 VW Tiguan. I dropped it off and was called an hour later to pick up. The technicians are friendly and professional. I dropped it off and was called an hour later to pick up. The technicians are friendly and professional. More

I resent being asked for a minimum number of words. Am I a customer or your third grader? Am I a customer or your third grader? More

Charged me for work on a truck I bought a week ago. Never stood behind their sale. Never stood behind their sale. More