Perrysburg Auto Mall - Service Center

Not the norm for this dealer. Returned at 6 PM to get car that was paid for earlier. As backing car out of parking spot there was a large clunk in the front. Pulled forward a l Returned at 6 PM to get car that was paid for earlier. As backing car out of parking spot there was a large clunk in the front. Pulled forward a little and another large clunk and shift in the front. Stopped car and got out to check front wheels, found lug nuts were only hand tight. Went inside to see if anyone was still left. A salesman was there but said no one else was left. Explained my issue, he said he would notify service manager in the morning. Went back to car and started tightening the lug nuts. As doing it the cashier noticed I had an issue. She immediately texted the service manager for assistance. She said sometimes one of the techs staid late so she went to check. Went with her to check, he wasn't there. We back to car to continue tightening the lugs. Cashier was still trying to get help but no success. She said she would have the service manager call me in the morning. No call from manager the next day. Second day after I called service manager, voicemail was full so I couldn't. Called back and spoke with one of service writers. Left message to have manager call me back. Still no return call. I'm sure if it was my wife or someone else they would have just driven off, as loose as the wheels were probably wouldn't have made it out of the lot. If it had it would have been a rather ugly and possibly dangerous situation. More

First time bringing my 2016 Buick for service. Everyone was very efficient and nice. Got great service at a fair price. Even the ladies in the scheduling/cashiers were very pleasant! Everyone was very efficient and nice. Got great service at a fair price. Even the ladies in the scheduling/cashiers were very pleasant! More

I have worked with Keith each time I’ve visited the service center and he is always polite, inviting, and helpful! service center and he is always polite, inviting, and helpful! More

Great sales Service and great fowlup service we are very happy with Cronin over all happy with Cronin over all More

Great experience! ! I would go back for my next car!! Kevin Cook is a great guy to work with!!! Thanks Kevin!!! ! I would go back for my next car!! Kevin Cook is a great guy to work with!!! Thanks Kevin!!! More

I received the worse customer service ever from this dealership service department not to mention I picked up my vehicle and was told by the cashier that she did not know anything I needed to reach out dealership service department not to mention I picked up my vehicle and was told by the cashier that she did not know anything I needed to reach out to who serviced me, in which I called and left a voicemail I received no call back not even from the service manager More

They provide a Great service. They are thorough and timely, a friendly staff and have clean facilities. They are also Trustworthy with a convenient location. They are thorough and timely, a friendly staff and have clean facilities. They are also Trustworthy with a convenient location. More

I have to say, repeatedly, that the service I received from all personnel was exceptional. So friendly and knowledgeable and made us feel welcome. I would recommend this GMC dealership to anyone. Jim C from all personnel was exceptional. So friendly and knowledgeable and made us feel welcome. I would recommend this GMC dealership to anyone. Jim Colvin More

Great service and help They continue to work with you Was very thorough and polite Was very thorough and polite More

John was very helpful in servicing my Acadia and he keptme informed. The service was prompt and efficient. keptme informed. The service was prompt and efficient. More