Perrysburg Auto Mall - Service Center

Super accommodating and professional! Jessica Hartman is a wonderful person and great at her job! Jessica Hartman is a wonderful person and great at her job! More

The service staff is always very friendly and welcoming when you walk in. They were quick to check me in and my recall was completed in no time. They then gave me an idea of what to expect as far as a new when you walk in. They were quick to check me in and my recall was completed in no time. They then gave me an idea of what to expect as far as a new part coming in. Very informative. More

Very professional and friendly service as my car was being repaired. I was given a very nice loaner car to drive while my car was in the shop for several days for the repairs to be done. Ver pleased wit being repaired. I was given a very nice loaner car to drive while my car was in the shop for several days for the repairs to be done. Ver pleased with my experience. More

The service associates are always kind, polite, and helpful. I like the waiting area. I also like that one can get into service quickly, when needed. I wish there were more coupons and at a little b helpful. I like the waiting area. I also like that one can get into service quickly, when needed. I wish there were more coupons and at a little bit higher percentages off, especially when one is a regular repeat customer like myself, it would be helpful at these economic times. More

They were On time for appointment. Staff was very friendly and helpful. Nice waiting area Staff was very friendly and helpful. Nice waiting area More

Very pleased with Deb our service advisor. Always very helpful. And on time with the service that was provided. Great service. Awesome people in the service department. Thanks again Always very helpful. And on time with the service that was provided. Great service. Awesome people in the service department. Thanks again More

2025 GMC 3500HD with 6 miles on it blew a tire 30 miles down the road. Changed to spare and drove 109 more miles. Stopped for dinner and truck would not start. Towed to Perrysburg GMC. They had it all day, down the road. Changed to spare and drove 109 more miles. Stopped for dinner and truck would not start. Towed to Perrysburg GMC. They had it all day, rewired some wires and started to give it back because it was starting and when they tried to bring it out front would not start again. Had the truck 4 more days. Then said it was ready to pick up. When I asked what they fixed this time that was different from last time, she stated nothing. GMC advised them to change the engine control module, however when they came in this morning the truck is starting so the tech decided not to do it and give it back. I said that is unacceptable. I didn't want to be stranded again. If GMC said to change it, it needs changed. So, they did. 3 days later Dover GMC went to pick it up from Perrysburg to give it back to us. Dover GMC drove it from Perrysburg dealership, turned it off and it would not start again. 23 days went by, and we still had no truck. Eventually Dover GMC swapped out the truck for another truck. However, I made it very clear to Perrysburg I did not want wires giggled and the truck given back, and that is all they did. The lemon issues of a $93,000 2025 Denali are not Perrysburg's fault, however I am not happy with how they handled troubleshooting, and lack of communication. More

Did what we need to have done, appreciated the follow up on what the car needed on what the car needed More