Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
808 Reviews of Perrysburg Auto Mall - Service Center
Sort by
May 08, 2025
My Atlas has been in for service 4 times in the last 7 months. After today's experience we will be finding somewhere else to have it serviced. I scheduled an appointment to have 2 major repairs done over months. After today's experience we will be finding somewhere else to have it serviced. I scheduled an appointment to have 2 major repairs done over 2 weeks ago. Yesterday I brought the vehicle in for today's service appointment. After waited 2 hours (3:00- 5:00) for the shuttle to take me home, I finally had someone from my family come pick me up. My husband was called today (although I left my cell # with Keith when I dropped my vehicle off) and informed that the parts needed for the Engine Replacement of Valve Cover due to oil leak where not available. On April 14th I had my car in because my seat controls would not work. $186.81 repair. I was informed that my vehicle was no longer under warranty at that time. I was then informed that I had 2 items that required immediate attention totaling over $2,000.00 in repairs. My vehicle had been in for a repair on December 10 for a supposed rodent damage to the alternator, which cost $1 067.21. Nothing was mentioned at that time about the 2 repairs that somehow required immediate attention only 3,385 miles later. I will not be calling, so please refrain from that reply. Thanks to Scott our wonderful salesman for noticing that we were waiting for the shuttle service forever. More
by Stephletzring
Employees Worked With
May 08, 2025
a very good service you are the best. Been a cudtomer for many years😇will be back Been a cudtomer for many years😇will be back More
by rkerr0747
Verified CustomerEmployees Worked With
May 07, 2025
I was very pleased with the dealership. We took the car in for a look over before we leave for a trip. I expected to pay for the work. When my husband picked our vehicle up there was no cha We took the car in for a look over before we leave for a trip. I expected to pay for the work. When my husband picked our vehicle up there was no charge and they personalized the receipt by saying, enjoy your vacation. They also washed the vehicle for us. I was was impressed with the whole experience. Thank you More
by MICHELE.JOHNSON1762
Employees Worked With
May 05, 2025
Outstanding service and follow up! Would highly recommend for your service needs. Professional treatment from the initial contact for the service appointment to the pick up of the vehi Would highly recommend for your service needs. Professional treatment from the initial contact for the service appointment to the pick up of the vehicle! More
by bwebster4
May 01, 2025
This dealership has bees good! From the time I bought my Yukon and every service since. They always double check and work to find out if things are under warranty still and take ex From the time I bought my Yukon and every service since. They always double check and work to find out if things are under warranty still and take excellent care of my car being serviced. The last time my Yukon ended up needing to be there longer than expected so they offered me a loaner car which I greatly appreciated. Thank you so much for always taking great care of me. I will definitely be always buying and servicing my vehicles through Cronin!! More
by hawilke232
Employees Worked With
Service dept.
May 01, 2025
Very friendly and very clean. Nice location easy to get to from 75. The only thing I had a issue with was that I wasn't sure where to go when u got there. Nice location easy to get to from 75. The only thing I had a issue with was that I wasn't sure where to go when u got there. More
by nicklamb1974
Employees Worked With
Jessica
April 30, 2025
I took my Cadillac in for routine oil change and tire rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, n rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, no Stabiltrak, no cruise control, which I pointed out to them by returning to service dept after driving 1 mile down the road. I was rescheduled for 4/28 to address this problem. Service declined to take any responsibility for the issue, even though it happened under their watch. It checked out fine when I arrived on 4/24 and all the yellow lights and warning bells were there when I took repossession. I had to spend $590 more to get it fixed. I now have a very real trust issue with this dealership and will no longer be using them for my Cadillac or Silverado. All employees were kind, but would not acknowledge ownership of resulting problems. Marsha Beaverson More
by beaversonm
Employees Worked With
April 30, 2025
My oil change was done in a timely manner. Service Department reps were awesome. I was comfortable while waiting on the work to be completed. Service Department reps were awesome. I was comfortable while waiting on the work to be completed. More
by mbostel
Employees Worked With
Service Dept.
