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776 Reviews of Perrysburg Auto Mall - Service Center
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March 26, 2025
The service staff is always very friendly and welcoming when you walk in. They were quick to check me in and my recall was completed in no time. They then gave me an idea of what to expect as far as a new when you walk in. They were quick to check me in and my recall was completed in no time. They then gave me an idea of what to expect as far as a new part coming in. Very informative. More
by paigetay
Verified CustomerEmployees Worked With
Service Department
March 24, 2025
The service associates are always kind, polite, and helpful. I like the waiting area. I also like that one can get into service quickly, when needed. I wish there were more coupons and at a little b helpful. I like the waiting area. I also like that one can get into service quickly, when needed. I wish there were more coupons and at a little bit higher percentages off, especially when one is a regular repeat customer like myself, it would be helpful at these economic times. More
by oeytty
Employees Worked With
Keith Young: Service Associate for Volkswagen
March 24, 2025
Very professional and friendly service as my car was being repaired. I was given a very nice loaner car to drive while my car was in the shop for several days for the repairs to be done. Ver pleased wit being repaired. I was given a very nice loaner car to drive while my car was in the shop for several days for the repairs to be done. Ver pleased with my experience. More
by sneiderhouse
Employees Worked With
Deb Poggemeyer
March 22, 2025
They were On time for appointment. Staff was very friendly and helpful. Nice waiting area Staff was very friendly and helpful. Nice waiting area More
by DORIS.ELL41
Employees Worked With
Think it was Jim, not sure of name , in service greeted me, very friendly and informative about my wait
March 22, 2025
Very pleased with Deb our service advisor. Always very helpful. And on time with the service that was provided. Great service. Awesome people in the service department. Thanks again Always very helpful. And on time with the service that was provided. Great service. Awesome people in the service department. Thanks again More
by ND-IRISH
Employees Worked With
Deb P
March 21, 2025
2025 GMC 3500HD with 6 miles on it blew a tire 30 miles down the road. Changed to spare and drove 109 more miles. Stopped for dinner and truck would not start. Towed to Perrysburg GMC. They had it all day, down the road. Changed to spare and drove 109 more miles. Stopped for dinner and truck would not start. Towed to Perrysburg GMC. They had it all day, rewired some wires and started to give it back because it was starting and when they tried to bring it out front would not start again. Had the truck 4 more days. Then said it was ready to pick up. When I asked what they fixed this time that was different from last time, she stated nothing. GMC advised them to change the engine control module, however when they came in this morning the truck is starting so the tech decided not to do it and give it back. I said that is unacceptable. I didn't want to be stranded again. If GMC said to change it, it needs changed. So, they did. 3 days later Dover GMC went to pick it up from Perrysburg to give it back to us. Dover GMC drove it from Perrysburg dealership, turned it off and it would not start again. 23 days went by, and we still had no truck. Eventually Dover GMC swapped out the truck for another truck. However, I made it very clear to Perrysburg I did not want wires giggled and the truck given back, and that is all they did. The lemon issues of a $93,000 2025 Denali are not Perrysburg's fault, however I am not happy with how they handled troubleshooting, and lack of communication. More
by jhenry9
Employees Worked With
Jessica in Service
March 18, 2025
I scheduled an appointment online after receiving a recall letter. When I arrived, they informed me that they didn't have the part and hadn't had it for months. The service provider at the desk was ver recall letter. When I arrived, they informed me that they didn't have the part and hadn't had it for months. The service provider at the desk was very kind, but a simple call could have saved me time. More
by jacoblong18032
Employees Worked With
Nathan, He did a great job.
