Perrysburg Auto Mall

This was my first visit to the service department of this dealership. I brought my truck in and informed the staff that I had an appointment with a representative. They said he would be with me shortly. Afte dealership. I brought my truck in and informed the staff that I had an appointment with a representative. They said he would be with me shortly. After about five minutes, he approached my truck and mentioned that anyone could have assisted me. When it was time to pick up my vehicle, I was told that the issues I had were resolved. However, that was not the case. The truck was returned to me in worse condition than when I dropped it off, the car wash was very poorly done. More

Chris was an excellent salesman and went above and beyond to help me find a great car. He was very patient and understanding, until I found the one to buy ! Thank you!! Your a ROCKSTAR!! to help me find a great car. He was very patient and understanding, until I found the one to buy ! Thank you!! Your a ROCKSTAR!! More

First time at this dealership. Service department was very friendly and efficient. Work completed earlier than I expected. Waiting area very nice. Service department was very friendly and efficient. Work completed earlier than I expected. Waiting area very nice. More

The dealership was clean with a nice waiting area, the staff wrre friendly and knowlegable staff wrre friendly and knowlegable More

Pleased that my car was finally fixed, although it took almost 2 weeks for a mere starter replacement. Seems like this should have been a quick repair. Why did it take so long? We had to call many times fo almost 2 weeks for a mere starter replacement. Seems like this should have been a quick repair. Why did it take so long? We had to call many times for updates. A loaner car was finally offered after a week. Also, at time of pickup, the bill was listed a higher than the quote- which my husband caught and was adjusted. More

All staff we interacted with were polite and efficient. I was seeking a replacement for my totaled GMC Terrain. It was a surprise to find an almost-match to my 8 year old vehicle in pristine condition! The I was seeking a replacement for my totaled GMC Terrain. It was a surprise to find an almost-match to my 8 year old vehicle in pristine condition! The transaction was fast and easy. An excellent experience overall! More

Every experience with this service department has been quick , informative , paired with excellent cutomer services. Every staff member was extremely nice and they made sure to listen to my vehicle/ serv quick , informative , paired with excellent cutomer services. Every staff member was extremely nice and they made sure to listen to my vehicle/ service needs . They explained every detail of the job they did for me in a clear manner I could understand. More

My Canyon had an intermittent vibration, after an inspection I was told an alignment was needed, after service was completed, the problem still existed, I was told that a ride with a technician would inspection I was told an alignment was needed, after service was completed, the problem still existed, I was told that a ride with a technician would be needed because I was told we can’t imagine what you think your feeling, after taking the technician for a drive he suspected it was my torque converter, upon getting a 2nd opinion from another technician he determined it was my transmission. I have always trusted the GMC service department for my truck maintenance, now I am looking at over a $9000 bill for a repair for a vehicle that has just over 84,000 miles, but is just over five years old. I’m very disappointed in the service department along with GMC and Perrysburg dealership. You have a very dissatisfied customer, if that means anything, a sit down wiould be welcomed. More

The detail on my car was not like it has been in the past. Several areas were missed. Also when scheduling it was a very convoluted process I had had to speak to as many as four people to eventually s past. Several areas were missed. Also when scheduling it was a very convoluted process I had had to speak to as many as four people to eventually schedule. More

Had about an hour to pick up my wife from her appointment and they were done in the time I needed them to be done and they were done in the time I needed them to be done More