Perrysburg Auto Mall

Ill try to keep this as brief as possible. Not a good experience. -Found a vehicle we liked online. -Selected the link to say we were interested -They sent us an offer that was guaranteed Not a good experience. -Found a vehicle we liked online. -Selected the link to say we were interested -They sent us an offer that was guaranteed for 7 day. -It was a 1.5 hour drive for us to get there. We tried to go test drive the car/purchase it the next day. -However now the car was unavailable due to waiting on a part. -A couple days later: Now it was unavailable because it needed some scuffs fixed on the bumper. -The price on the website for the vehicle was raised about $2000 -A day later, now it was unavailable because they decided to replace the bumper instead of fix it. -I called to say that we needed to come do the paperwork because our price guarantee was about to expire. He said not to worry, they would honor the price, just send him the email that had the offer. He was then off the next 1-2 days and didn't get back to me until after the guarantee expired, just to tell me they wouldn't accept the offer now. -I still liked/wanted the vehicle (for some reason). I told them I had a trade-in, and he asked me to send him pictures. I clicked on the link on THEIR website to value my trade-in and it came back with a range of $6500-$8500. He came back with an offer of $4000-$5000. -I obviously said no thanks -Very shady business practices, stringing us along long enough for the guarantee to expire, and then offering barely more than half of what our trade-in was worth. More

Been a year since I purchased my Audi from Matt Ovens at Perrysburg Automall and I am still absolutely loving it!!! Best car and buying experience ever!!!! Thanks again Matt!!!!!! Perrysburg Automall and I am still absolutely loving it!!! Best car and buying experience ever!!!! Thanks again Matt!!!!!! More

We have bought three cars from the dealership through Matt Ovens. Every transaction was smooth and painless. Matt has been helpful not only with the selling of the cars but also with personal needs that Matt Ovens. Every transaction was smooth and painless. Matt has been helpful not only with the selling of the cars but also with personal needs that we had. I would definitely do business with Matt Ovens again. More

Matt Ovens was very knowledgeable and helpful with my truck purchase. He took the time to go over my vehicle's functions and even answered my questions after I left the dealership. Perrysburg Auto Mall i truck purchase. He took the time to go over my vehicle's functions and even answered my questions after I left the dealership. Perrysburg Auto Mall is my dealership for sales and service. More

Stopped in on a whim in the freezing rain and Matt didn't hesitate to brave the weather to see if I needed help. Took him 3 long weeks, but he finally steered me to the right vehicle. Was a pleasure to work hesitate to brave the weather to see if I needed help. Took him 3 long weeks, but he finally steered me to the right vehicle. Was a pleasure to work with a genuinely nice guy. His no preasure approach was just what I needed. More

Went to the VW dealer to look at a 2014 Ford Edge. Took the car for a test drive and immediately heard a grinding noise. Went right back in to talk to the salesman and told him the problem. The salesman we the car for a test drive and immediately heard a grinding noise. Went right back in to talk to the salesman and told him the problem. The salesman went and got a service tech report and showed me that it had a left rear wheel hub making some noise. Salesman said that if I purchased the car right now they would fix it. I politely him NO, that you fix it and I will come back and test drive again. He told me that a mechanic had a friend interested in this car. If I wanted it, I would have to purchase in now. And he would have it serviced. Needless to say I declined his offer. He said he would call me by 5:00 that evening. Never got a call. Icalled back the next day to see if they were fixing the car. Salesman told me, no they were not fixing it. That someone else was interested in it and he would see if they would take it as is. Why would a dealer not fix a bad wheel hub? I don't think they care about the safety of their customers. Just care about the money. To bad it sounds like a really bad way to do business. Don't walk away. RUN. Wouldn't buy a bicycle from this dealer. More

Huge waste of our time, joke of a dealership. Went in and test drive and wanted to purchase a 2021 GMC Acadia. We were talking about trading in a vehicle, they were not giving us nearly what Carvana offered test drive and wanted to purchase a 2021 GMC Acadia. We were talking about trading in a vehicle, they were not giving us nearly what Carvana offered so we told them we would write a check for half of the cost of the Acadia and finance the rest. Then they proceeded to tell us they can’t take a dime down on the vehicle, our only option is to finance 100% of the vehicle. Also the 0% 2021 GMC Acadia financing that they were advertising on their website, still are, somehow they are not offering. Also the supplier discount that we should get is also not being offered. HUGE waste of time on our part, if they were only offering 100% vehicle financing and refusing any cash down they should present that to buyers before wasting HOURS of their time. And the funny thing is we were going to talk to them about leasing a new truck as well, guess they don’t want our money. More

July 26, 2021Great experience working with Matthew July 26, 2021 Great experience working with Matthew Ovens. Great communication, answered all my questions, zero pressure sales person, everything w July 26, 2021 Great experience working with Matthew Ovens. Great communication, answered all my questions, zero pressure sales person, everything went smoothly. Matt explained all the features of my new Compass and he was awesome too! More

*** Buyer Beware *** Made an offer a little over a week ago at $1200 under list price and was told they wanted the list price. Came back a week later and made another offer at $850 below list price in the ago at $1200 under list price and was told they wanted the list price. Came back a week later and made another offer at $850 below list price in the morning and was told that they still needed the list price. Called at 1:55 pm and left a voicemail saying we would take the vehicle at list price. Never heard back even though the salesman was supposedly really busy and there until 8:30 pm that evening (giving him 6 hours to get the voicemail). I contacted him again in the morning and he told me the vehicle was still available and wanted to know when I wanted to come look at it. So I started working on getting financing and insurance squared around because it's a 2.5 hour drive for me. Salesman sent me a link to the website for the VIN number and when I opened up the link, the list price had jumped up by $2000 on me because the “sale” was over and they tried to sneak it past me. I contacted him back and asked if we were still locked in at the original price and he said he would have to talk with the manager. Came back a little later and said the price is the new list price. Even though I called yesterday when the “sale” was still going and offered the original list price. I reached out to the owner and his response was to rub it in my face that they sold it for $4,000 over the original list price. If you read other comments, you’ll find that I’m not the first customer to experience this. Just glad I saw the price change before driving 2.5 hours down there. Shady business practices and it comes from the top down. Feel free to contact me as I have all of the conversations documented and I'm open to share them. More