Perry Ford Lincoln Mazda of Santa Barbara

I came into the dealer Friday, October 18th with my brother to look at the Mach-e and Lightning. My overall experience was great. I was greeted by a Salesperson name Oscar who was extremely polite, pro brother to look at the Mach-e and Lightning. My overall experience was great. I was greeted by a Salesperson name Oscar who was extremely polite, professional, and listened to all my needs. From the beginning, I explained my brother and I had credit challenges, both due to identity theft and divorce. After test driving the Mach-e, we were presented with the payment based on down and mileage. Both were exceptionally reasonable, and we wanted to continue with the purchase. After the credit was pulled, the manager asked for a co-signer which we knew could be an option. My issue is with the manager. A lecture shortly ensued that we should “Crawl before we Walk”. I took offense to that due to the fact my brother currently drives a Maserati Quattroporte with a 561 payment, I currently drive a i4 with a 997 payment and a 760i with a 1,888 payment. The 550 payment on the Mach-e was less than the cars we were replacing, which those loans/leases are in good standing. The finances are there and it’s clear we can make our payments, yet I felt we were being judged due to the credit alone. I understand it was less than stellar however identity theft was not our fault. If the bigger picture was looked at, the manager would have seen there were multiple paid off cars and other accounts in good standing. We were also told to get a “xxxxty car” and drive that sucker for a year to build positive payments despite already having car credit. The manager preceded to say he understood we were used to the image the Maserati had however we needed to humble ourselves. I told him it had nothing to do with image or else we wouldn’t be sitting in a Ford dealer looking at a subpar electric vehicle. In my opinion, that was crawling before walking especially with the payment being cheaper than the cars we currently had. We explained a xxxxty car didn’t fit our lifestyle as we put 300 plus miles a day on a car and need it to carry equipment for our catering business and telescopes for my astrophysics research. It seemed once the credit was pulled, everyone demeanor changed. We also explained the Maserati no longer served a purpose for the phase of life we were in. We both left the dealer feeling humiliated and embarrassed. Just to recap, Oscar was amazing. My issue is being put down by the managers while going through a life changing event. We were able to secure a Audi e-tron from Lexus Santa Barbara and appreciate them being professional, courteous, and understanding. More

The most rude, condescending, and worst customer service. They didn’t even try. Horrible people. They didn’t even try. Horrible people. More

Unprofessional, neglectful - even if you want to buy a car. Why bother - they don't seem to care about your business. Having moved to SB we wanted to get another Ford locally but no one calls me back. I called Why bother - they don't seem to care about your business. Having moved to SB we wanted to get another Ford locally but no one calls me back. I called the warranty salesperson three times ... once even on his cell phone ... no response. So I called the manager to see how I could get help, left a VM, and 4 days later, no response. If this is how they treat a prospective car buyer, imagine how they'd respond (or not) to someone having problems with their purchase. Unprofessional, sloppy, this echos the comments of Trey C. and others' comments here. Don't bother. More

Professional, friendly and fast The transmission in my tuck went bad and the guys at perry took care of me. They got it diagnosed quickly, parts ordered as soon as possible and had The transmission in my tuck went bad and the guys at perry took care of me. They got it diagnosed quickly, parts ordered as soon as possible and had me back up and running before I knew it. More

big disappointment after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing after you signed,no one will help you.i have no instruction book ,no floor mats,no second key,no gas.........had question about my plates, nothing More

great place to buy a new or used car I have found the service department to be nothing but excellent in the care of my care and making sure I get where I need to go! Thanks Sammy for you I have found the service department to be nothing but excellent in the care of my care and making sure I get where I need to go! Thanks Sammy for your upbeat and sweet spirit in treating customers with excellent service. More

New Transit van Just bought my third van for Yost Appliance from Perry Ford.Walter Alfaro the general manger and his assistant Monica Sanchez made the experience easy Just bought my third van for Yost Appliance from Perry Ford.Walter Alfaro the general manger and his assistant Monica Sanchez made the experience easy. Walter knows every thing you could think of about fords. We are very happy about the experience buying a new van from Walter Alfaro. More

A good experience The service writer, courteous, professional, & experienced with the vehicle type and dealing with customers, took time to explain the problem, tellin The service writer, courteous, professional, & experienced with the vehicle type and dealing with customers, took time to explain the problem, telling the troubleshooting steps the technician had taken and what needed to be done to fix the problem. I also appreciate the comprehensive safety checklist of the vehicle. Removes doubt about the rest of vehicle's condition, and tells what may need attention in the future. More

Took the Town car in for slight brake shimmy. Jeff Richards was the OUTSTANDING service advisor. As always, Jeff kept me informed about the problem, offered solutions and the car was returned in Jeff Richards was the OUTSTANDING service advisor. As always, Jeff kept me informed about the problem, offered solutions and the car was returned in OUTSTANDING CONDITION: the rotors turned and the tires balanced. The car ride/braking on 101 is now smooth as silk. I have used Perry Ford service for 5+ years. I depend on Jeff Richards to always offer good advice and solutions; have NEVER been disappointed. More

Happy wife. Very time my wife takes car for schedule Maintenance, the Perry Ford staff has always treated her well. We would not go anywhere else. We are alway Very time my wife takes car for schedule Maintenance, the Perry Ford staff has always treated her well. We would not go anywhere else. We are always informed about our car's condition, and future concerns; assuring us a long happy relationship with our Car. More