Permian Ford Lincoln

I don't think I could have have a worse experience, I needed my brake line fixed. Something simple that my warranty should have covered but the service rep told my warranty people that it looked like som needed my brake line fixed. Something simple that my warranty should have covered but the service rep told my warranty people that it looked like someone reached under and pulled it apart so they didn't cover it I don't know why they would throw that opinion in on that one because I have no reason to reach under and do that. After I payed they pulled my truck around with diesel just spraying out from under my truck leaving a trail of Diesel and on my window and truck. The girl who drove it around said she saw a warning light saying low fuel pressure but kept driving thinking it was low on fuel. The man in charge of service came out (old man, white hair) and didn't even let me talk before telling me he wasn't going to argue with me this wasn't there fault. I would think when something like this happened they would at least hear a frustrated customer out. There is no way I could have drove that truck here in that condition. The whole parking lot smelt like diesel they didn't even drive my truck around after they fixed the break line or they would have caught this since they claimed the fuel line was already broke when I brought it to them which is obviously not the case because I would have not been able to drive it in that condition. I was low on options and had to get it fixed. I asked if they could at least fill my tank up and wash my truck since they drove it around the lot spilling it everywhere, and all over my windshield but they don't care about personal vehicles they are backed up with company trucks that need it be fixed avoid this place if you can I wish I did More

Pleasantly friendly every department made you feel like you are part of their family didn’t take forever like most places you are part of their family didn’t take forever like most places More

Awful service on the sale floor. Kept my spouse there all day stating we got “approved” for what was negotiated, after waiting manager came by with a different offer and stating we w Kept my spouse there all day stating we got “approved” for what was negotiated, after waiting manager came by with a different offer and stating we were never approved to what was discussed before. I declined what they offer and told them it’s fine if they can’t do what I was asking but I’m not doing this new offer and will either come back later or look elsewhere. Manager became super aggressive for some reason like i slighted him for not taking his deal and started making rude comments. Awful service from apparently “professional” salesmen. No wonder hardly any customers are there. More

Very helpful in finding me the f150 that I wanted with the options and within my price range the options and within my price range More

Service department was awesome. Michael was very responsive and truthful in his timing of events. Don’t mind waiting but want honesty and we got that. Took care of recall issues and Michael was very responsive and truthful in his timing of events. Don’t mind waiting but want honesty and we got that. Took care of recall issues and make everything right. A good representation of Ford. These are what make customers stay. More

I had an amazing experience when purchasing my truck at Permian, my salesman Jesus Villaverde at Toyota went above and beyond his call of duty when it came to finding me the right vehicle. The finance mana Permian, my salesman Jesus Villaverde at Toyota went above and beyond his call of duty when it came to finding me the right vehicle. The finance manager was awesome too. Will definitely go back, and also recommend these guys. More

Their service is outstanding You can depend on DavidI Their service is outstanding You can depend on David I highly recommend Permian Ford Service Department Their service is outstanding You can depend on David I highly recommend Permian Ford Service Department More

They told us tires for life and that it covered They told us tires for life and that it covered EVERYTHING. Blow out, damage, everything. The first time we have something happen to the tire, they They told us tires for life and that it covered EVERYTHING. Blow out, damage, everything. The first time we have something happen to the tire, they say it isn't covered. So they sold us extra nonsense and said everything was covered and if we had any problems to take it to them, and then immediately screwed us over. Not to mention the trucks gas mileage wasn't accurate and it's already having electrical issues on a new truck that we've had 2 months. If you're looking for a new car, it's worth it to drive out of town. More

I bought a 2022 Ford-F250 Black Widow, on November 13, they promised to install the front camera by November 16, today is December 14 and I'm still waiting for the camera, very bad attention after receivi they promised to install the front camera by November 16, today is December 14 and I'm still waiting for the camera, very bad attention after receiving my $ 101,000 dollars. the worst Ford in NM, Compré una Ford-F250 Black Widow 2022, el 13 de noviembre prometieron instalar la cámara frontal para el 16 de noviembre, hoy es 14 de diciembre y sigo esperando la cámara, muy mala atención luego de recibir mis $ 101,000 dólares. el peor Ford en NM, More

I came to Permian Ford because they had a ‘21 Raptor with the exact specs I wanted. When I showed Robert greeted me and showed me the truck, he was friendly and seemed sincerely interested in trying to come the exact specs I wanted. When I showed Robert greeted me and showed me the truck, he was friendly and seemed sincerely interested in trying to come to terms that both the dealer and I agreed on as far as pricing and trade in. It took a while but I feel that Robert and the manager fought hard for me to leave a satisfied customer. When I got home I realized the Box Link system was missing from the accessories. I contacted Robert, he immediately placed them on order and within 2 day drove them to my house… an hour away! This experience was genuinely a pleasure and I’d come back in the future for sure. More