Perkins Chrysler Dodge Jeep RAM - Service Center

I have always had a good experience with Perkins. I usually get there early and they take care of me pretty fast. They say an hour and it's usually half that time. usually get there early and they take care of me pretty fast. They say an hour and it's usually half that time. More

I bought a new truck at a different dealer and when I got home (3 hours away) I discovered that the battery was bad and it wouldn’t start. Perkins Service Dept let me come in without an Appt and we’re able t home (3 hours away) I discovered that the battery was bad and it wouldn’t start. Perkins Service Dept let me come in without an Appt and we’re able to verify that the battery was bad and then replaced it with a new one the next day. Very happy with their customer service! More

Courteous and professional. Patient answering my questions. Makes sure I know what they are going to do to my car and the cost. Contacts me if anything changes. Emails me and calls when finished. Ma questions. Makes sure I know what they are going to do to my car and the cost. Contacts me if anything changes. Emails me and calls when finished. May seem that they are just doing their job but trust me they go above and beyond. More

We always get top quality work done on our jeep. Everyone is friendly and courteous. We enjoy coming and truly trust the work done each time. Everyone is friendly and courteous. We enjoy coming and truly trust the work done each time. More

Perkins sales and service have always treated us with kindness and respect and this is why we have purchased a Ram and and Wrangler and had them install lift kits on both. They also have great techs who kindness and respect and this is why we have purchased a Ram and and Wrangler and had them install lift kits on both. They also have great techs who perform the installs and we have had many people comment on the quality of the job they have done. Thanks for your hard work guys! More

I recently had my Jeep Grand Cherokee on for oil change and tire rotation. Perkins has me in and out within an hour and sanitized the vehicle before I got back in it! Service with a smile! and tire rotation. Perkins has me in and out within an hour and sanitized the vehicle before I got back in it! Service with a smile! More

No such thing as an appointment I purchased a 2018 Ram 2500 from this dealer. I would say the purchase side of the dealership is top notch and I would give them a 5 rating. Twice I’v I purchased a 2018 Ram 2500 from this dealer. I would say the purchase side of the dealership is top notch and I would give them a 5 rating. Twice I’ve dealt with the service department and same experience each time. First time, had a 9:00 appointment to have a minor recall item addressed. On arrival, I was advised I could pick my vehicle up around 4:00. I was astounded. I advised them that I had an appointment and was told that an appointment was basically a time to show up and get in line and they would get to it when they finished with however many were ahead of me. Apparently the word appointment has a different meaning to them than it does to me. After explaining that I drove over an hour to be there for my supposed appointment and asking to see the service manager, they “moved me up” and had the work done by about noon. The second time I tried to make an appointment for 15000 mile service and was given an appointment time. Not wanting a repeat of the previous experience, I asked how long they thought it might take and was told “it depends how many people are ahead of you”. I went to a different Dodge dealer and had no problem with scheduling an appointment and being seen on time. I would have preferred to service my vehicle at the place I purchased it, but I’ll never go back there again. More

Rust and Chrome Failure on Side Steps Loved the speedy reception and courtesy by everyone I met and spoke too. Here's the thing. I spent almost $5,000 on a lifetime warranty for my RA Loved the speedy reception and courtesy by everyone I met and spoke too. Here's the thing. I spent almost $5,000 on a lifetime warranty for my RAM 1500, which I bought here. My truck is now 2 1/2 years old with 24k miles. I keep the truck in a garage. So, low miles and sheltered storage. It should look brand new. Imagine my surprise when I discovered the chrome side steps that I bought and had installed at Perkins Motors when I purchased the truck (another $700) are already popping, rusting and blistering. Worse yet, it appears you only cover Mopar parts for two years, and not on the Lifetime Warranty timeline. So, I'm out of pocket if I want to upkeep my truck and not look all raggedy (which is important to me)....Did I mention the $5,000 Lifetime Warranty and $700 part and installation fee's that aren't helping? A bit frustrating. More

Easy drop off, convenient loaner, professional service Nice to get a good experience with warranty recall service. I scheduled the service online. The shop called me to confirm and when I asked about a loa Nice to get a good experience with warranty recall service. I scheduled the service online. The shop called me to confirm and when I asked about a loaner, they were able to offer me several times which would work better for the loaner. I dropped the car off; all of the warranty information and recall was available...no need to repeat information. 10 minutes later I was on the road with the loaner. I received a call from Flint that afternoon that the car was ready and that they had troubleshot a potential problem at length without determining the issue; however, if I wanted them to troubleshoot further to please meet with the service manager the next day (I chose to wait for a later time). When I picked the car up, it was brought to me very quickly and there were no issues returning the loaner. Even though Flint was off-work, an alternate advisor quickly provided everything I needed to get me on my way back to work. More

Oil change and tire rotation disaster Took my 2019 JL wrangler Rubicon in for its first oil change and tire rotation on 18 May 2020 with a little over 5,000 miles. All new Jeep vehicles re Took my 2019 JL wrangler Rubicon in for its first oil change and tire rotation on 18 May 2020 with a little over 5,000 miles. All new Jeep vehicles receive up to four oil changes and tire rotations as part of the Jeep Wave program so this service was provided at no cost to me. It took about 90 minutes for the service to be complete and my Jeep was pulled out onto the exit lane. I was handed the receipt (no charge) and was on my way. On getting home I looked under the hood and saw oil spilled all over the oil filter housing, engine cover and oil was pooled in the hollows of the intake manifold. The next morning when I backed the Jeep out of the garage there was a 16" puddle of oil on the garage floor. Looking under the vehicle there was oil dripping off the entire front half of the undercarriage. Both cross members and front drive shaft were soaked and dripping, and oil covering everything back to the gas tank skid plate. The next day that the dealer was open, I took the Jeep in and pointed out all the spills to the same service advisor, he apologized and said that they would clean it up. After about 15 minutes I was told the vehicle was ready, however all I could see under the vehicle was dripping water. The next day the oil drips were all gone but the oil film remained on the under carriage. So it appeared that the oil spills were hosed off with water. Based on this unpleasant experience I wanted to verify the lug nut torque values so opened the jack cover to get my locking lug nut key, it was used as part of the tire rotation. Now the key was nowhere to be found, so off to the dealer for visit number three. The same service advisor again apologized and went looking in the shop for the key. He returned a few minutes later bearing the "lost" lug nut key. On arriving home I checked all lug nuts for the specified torque value of 130 ft-lbs. All non-locking lug nuts required at least 90 degrees of rotation to reach the specified torque value and the locking lug nuts were only hand tight. Each locking lug nut required at least one full turn to reach proper torque. Given my experiences, I was not going to trust the oil change had been correctly performed so removed the oil drain plug, which was torqued properly, and drained the engine oil. The capacity of the 3.6 litre engine is five quarts and I drained nearly six quarts from the vehicle. I then removed the oil filter cover, which was way over torqued (specification 18 ft-lbs). The oil filter cover threads were covered in a gummy substance that made it difficult to unscrew. This could be a factory sealant (first oil change) but should have been cleaned off in any case. I cleaned off the threads, installed a new filter and 5 fresh quarts of oil. It has taken about a week but the interior of the Jeep no longer reeks of motor oil. On my last (of three) visits to the dealer, I did ask the service advisor to have the service manager call me and left my cell number. However, I am still waiting three days later. I will say the service advisor for all three visits treated me well, I think he was as surprised as I was as the disasters unfolded. Please learn from my experience and take you service business elsewhere. More