Perkins Chrysler Dodge Jeep RAM - Service Center

This is my second brand new dodge truck from Perkins Dodge, I’ve been in Perkins for service twice now with my new 1500 Ram, my service experience with Kayla couldn’t of been better, I’ve trained and be Dodge, I’ve been in Perkins for service twice now with my new 1500 Ram, my service experience with Kayla couldn’t of been better, I’ve trained and been in the service industry For over thirty years. I hope she is there every time I need service for my vehicle. More

I am beyond baffled by the lack of professionalism and customer service at the Service Department. We were given a loaner per our warranty coverage for our repairs. The first loaner we were given was inco customer service at the Service Department. We were given a loaner per our warranty coverage for our repairs. The first loaner we were given was incorrect and a mix up with another customer. Our belongings and child were loaded in the vehicle ready to go until we heard the staff explain to the other customer that was her vehicle. There was no communication TO US from the staff over this issue. The staff continuously walked away from the service desk without explaining their reasoning until after several minutes another vehicle was brought up for us. After AGAIN loading our child and our belongings into this second vehicle we noticed the vehicle was absolutely DISGUSTING on the inside. When we made it known and questioned why we were given an unclean vehicle we were told they didn’t have time clean it and no other vehicles were available at the time. The ONLY option we were given was to bring it back and be without a vehicle during the time of our repairs. In no way was the staff professional in making their customers happy. We will never bring a vehicle back here for services or buy a vehicle here. More

Julian was friendly and professional. I enjoy that he doesn’t try to “upsell” and gets the job done. Experience there is never an hassle. doesn’t try to “upsell” and gets the job done. Experience there is never an hassle. More

I have always had a good experience with Perkins. I usually get there early and they take care of me pretty fast. They say an hour and it's usually half that time. usually get there early and they take care of me pretty fast. They say an hour and it's usually half that time. More

I bought a new truck at a different dealer and when I got home (3 hours away) I discovered that the battery was bad and it wouldn’t start. Perkins Service Dept let me come in without an Appt and we’re able t home (3 hours away) I discovered that the battery was bad and it wouldn’t start. Perkins Service Dept let me come in without an Appt and we’re able to verify that the battery was bad and then replaced it with a new one the next day. Very happy with their customer service! More

Courteous and professional. Patient answering my questions. Makes sure I know what they are going to do to my car and the cost. Contacts me if anything changes. Emails me and calls when finished. Ma questions. Makes sure I know what they are going to do to my car and the cost. Contacts me if anything changes. Emails me and calls when finished. May seem that they are just doing their job but trust me they go above and beyond. More

We always get top quality work done on our jeep. Everyone is friendly and courteous. We enjoy coming and truly trust the work done each time. Everyone is friendly and courteous. We enjoy coming and truly trust the work done each time. More

Perkins sales and service have always treated us with kindness and respect and this is why we have purchased a Ram and and Wrangler and had them install lift kits on both. They also have great techs who kindness and respect and this is why we have purchased a Ram and and Wrangler and had them install lift kits on both. They also have great techs who perform the installs and we have had many people comment on the quality of the job they have done. Thanks for your hard work guys! More

I recently had my Jeep Grand Cherokee on for oil change and tire rotation. Perkins has me in and out within an hour and sanitized the vehicle before I got back in it! Service with a smile! and tire rotation. Perkins has me in and out within an hour and sanitized the vehicle before I got back in it! Service with a smile! More

No such thing as an appointment I purchased a 2018 Ram 2500 from this dealer. I would say the purchase side of the dealership is top notch and I would give them a 5 rating. Twice I’v I purchased a 2018 Ram 2500 from this dealer. I would say the purchase side of the dealership is top notch and I would give them a 5 rating. Twice I’ve dealt with the service department and same experience each time. First time, had a 9:00 appointment to have a minor recall item addressed. On arrival, I was advised I could pick my vehicle up around 4:00. I was astounded. I advised them that I had an appointment and was told that an appointment was basically a time to show up and get in line and they would get to it when they finished with however many were ahead of me. Apparently the word appointment has a different meaning to them than it does to me. After explaining that I drove over an hour to be there for my supposed appointment and asking to see the service manager, they “moved me up” and had the work done by about noon. The second time I tried to make an appointment for 15000 mile service and was given an appointment time. Not wanting a repeat of the previous experience, I asked how long they thought it might take and was told “it depends how many people are ahead of you”. I went to a different Dodge dealer and had no problem with scheduling an appointment and being seen on time. I would have preferred to service my vehicle at the place I purchased it, but I’ll never go back there again. More