Perkins Chrysler Dodge Jeep RAM - Service Center

You have a better chance of getting hit by a car then the service department call you back. Unless you call a advisor directly there is a very good chance you will not get a call back. In 2 years I’ve never service department call you back. Unless you call a advisor directly there is a very good chance you will not get a call back. In 2 years I’ve never had them actually answer the phone and have never received a call back. I’ve tried booking service online and always get a “no availability”. Their express lane is a laughable at best. There is nothing express about them and there is always a 2-3 hour wait. Even when you show up at 7:30 am like they recommend it takes a hour to get the car to the back and 2-3 hours for them To finish. Never at this dealership have they been even close to accurate on their free inspection. They will not check the brake pads even when asked. You could put in new air filters in the drive and they will call and tell you they should be replaced. Gave them a last chance today and they did not handle my business with any concern. I had a service advisor in the “Express Lane” tell me they will get to me in just a minute. Then comes out and tells me it will be about a 2-2:30 hour wait because there is 3 cars in front of me. Then I get pulled into the drive and the guy tells me a 3:30 - 4 hour wait because there are 4 cars in front of me. When I declined I asked if I could book a appointment for my other car for service and he said to call because no one was available to schedule and I was looking at march of next year. So I went to a reputable dealer to have all my service taken care of. I would avoid this place due to lack of care for the customer and their jobs. More

On October 18th my dad dropped his Jeep off for a check engine light issue. Since it is was 75th birthday, certainly a milestone celebration for a Vietnam veteran and a Purple Heart recipient, we thought t engine light issue. Since it is was 75th birthday, certainly a milestone celebration for a Vietnam veteran and a Purple Heart recipient, we thought to ourselves it would only be a couple hours to have the issue identified and fixed. We dropped the Jeep off at 9:00 a.m. and went to breakfast and ran some errands. about 12:30 we called to check on the status with no response. We drove back to the dealership and I went in and talked with Curt(?). I was told that there were numerous issues that needed to be addressed and the cost to fix them would b $2478.00 I then spoke with my dad and he agreed to have the repairs done. We drove around and ran a few more errands and then went back to see if we could get a loaner car. Since we live in Calhan and had our two dogs with us we needed to get home. I went back into the dealership and asked for a manager. I saw Mr. Perkins son and a manager from "up North" named Chris. I explained who my dad is and what this day represented...Mr. Perkins son wasn't the least bit interested and walked away. Chris went and got the service manager Sean(?) They both came back and said they only had 24 loaners and all were out and might get one back by 5:00. It was already 1:00 p.m. and my dad and I were both exhausted from driving all over Colorado Springs waiting to hear something back. I felt like crap because I had just received my 2nd Covid vaccination and just wanted to lay down. Because it was my dad's birthday I just kept it to myself. We finally were able to get a rental and headed home around 5:15 that evening. Yesterday we got a call telling us the repairs are now going to total 3400.00 and Curt asked my dad if he wanted to move forward. Of course my dad had to say yes. I look after my dad and I am his only source of transportation if he doesn't have a vehicle. as I work an hour away from home and without a vehicle he is stranded. That really didn't seem to matter to anyone at Perkins. Chris was more concerned about the image of Perkins than taking care of us. I am so disappointed and disgusted. I know if it was a Perkins' friend or family member they would have been taken care of. We were also told that the vehicle would be ready today (Wednesday)....I guess we'll see. Not faith or trust in that at all. Given today's dismissive culture I suppose this type of customer service/care is the new norm. David More

Honest and outstanding service. Was told the wait was long at 8 a.m cam back later was in and out in an hour. long at 8 a.m cam back later was in and out in an hour. More

The guy I worked with in the beginning went above and beyond expectations to contact my plan provider. To get permission to proceed with the repairs and gave me a finish date that he beat by 24 hrs. Staf beyond expectations to contact my plan provider. To get permission to proceed with the repairs and gave me a finish date that he beat by 24 hrs. Staff xtremely friendly and warm. Great repeated experience. Thanks guys and ladies. More

Usually have no issues with this dealers. This time I dropped off for an oil change & they didn’t even call me when my car was ready. dropped off for an oil change & they didn’t even call me when my car was ready. More

I was promised leather seats at dealer cost, when I went to pick out the leather, the sales manager reneged on his agreement. I hate liars, and I should have gotten it in writing. I’ve bought 4 new vehicl to pick out the leather, the sales manager reneged on his agreement. I hate liars, and I should have gotten it in writing. I’ve bought 4 new vehicles from them in 4yrs. I will no longer do business with them. More

We recently had our oil changed at the quick lube and there wasn’t anything quick about it. We waited for 3 hours! We were told we didn’t need to make an appt. but next time we will! there wasn’t anything quick about it. We waited for 3 hours! We were told we didn’t need to make an appt. but next time we will! More

I brought my vehicle in for recall work to be performed. The time to complete the job was going to be longer than anticipated. They shuttled me to my office so that I could continue my day and picked me up The time to complete the job was going to be longer than anticipated. They shuttled me to my office so that I could continue my day and picked me up when the work was completed. They were very friendly, easy to work with and never treated me like a number. I will continue to bring my vehicle here for all of my maintenance needs. More

Perkins motors is the best place I’ve been too by far in Colorado Springs. I love the friendly staff and I really appreciate all their help with my new vehicle Colorado Springs. I love the friendly staff and I really appreciate all their help with my new vehicle More

Very fast, repaired as promised, very friendly and easy to schedule and pick up when all the work was done, just great experience overall, thumbs up to schedule and pick up when all the work was done, just great experience overall, thumbs up More