Perkins Chrysler Dodge Jeep RAM - Service Center
Colorado Springs, CO
189 Reviews of Perkins Chrysler Dodge Jeep RAM - Service Center
Always well taken care of, been a customer since 2017 when I purchased my first Jeep. Service department is efficient and communicative. Sales folks (shout out to Sammi) have always been polite, non-push when I purchased my first Jeep. Service department is efficient and communicative. Sales folks (shout out to Sammi) have always been polite, non-pushy, and informative when it comes to presenting options. I just purchased my leased vehicle I got at Perkins and it was far less stressful than I thought. Pretty much done in 3 hours and my oil was changed in the process. More
Everyone from Amanda, Stacy, John (the technician) treated me like I mattered. It’s really difficult to find people in this day and time that will go the extra mile. The Perkins team gave extraordina treated me like I mattered. It’s really difficult to find people in this day and time that will go the extra mile. The Perkins team gave extraordinary customer service. I used to use them years ago when I had another truck. I’m back in the area and I won’t trust anyone else with my vehicle but them in the future. More
Don’t bring your Jeep for repair! Our 2000 Cherokee had a warning light lit on the dash. Drove it to them, about 5 miles. Two days later, got an estimate over $6,000. Declined, and on Our 2000 Cherokee had a warning light lit on the dash. Drove it to them, about 5 miles. Two days later, got an estimate over $6,000. Declined, and on the way home, the vehicle had a grinding noise, vibration, and the 4 wheel drive doesn’t work. Owned dozens of cars, across the spectrum, and this was the worst experience by far. More
Thank you for the professional service! I was impressed with Dean Williams and the way he assisted me and getting my vehicle in and the way he notified me with the air filters needing to b I was impressed with Dean Williams and the way he assisted me and getting my vehicle in and the way he notified me with the air filters needing to be replaced! Friendly and professional bunch! More
our experence with perkins wasnt good the service manager stay away from HE IS THE RUDEST PERSON I EVER MET the lady at the check in desk wasnt any better she will yell at you in a min went to the manager h stay away from HE IS THE RUDEST PERSON I EVER MET the lady at the check in desk wasnt any better she will yell at you in a min went to the manager he really didnt care he let the service manager yell at me and didnt even care and he also told me that he didnt want me or anyone in my family NOT to shop there I guess they dont need mine or any one else buisness so beware More
So far my experience with the service center has not been good. My husband purchased a 2021 Jeep Cherokee Latitude about 6 months ago. It was brand new. The experience was pretty good. On Thursday, it wouldn good. My husband purchased a 2021 Jeep Cherokee Latitude about 6 months ago. It was brand new. The experience was pretty good. On Thursday, it wouldn't start. I thought it might be because of the weather, so we had it jumped. It drove fine for the rest of the morning. That evening, it wouldn't start. We replaced the key fob battery. It still won't start. Keep in mind, this is a brand new vehicle still under warranty. I originally called the service department on Thursday to set up an appointment. Whoever answered the phone sounded very distracted and not sure of anything he/she/they were telling me. I called the service department today and they are short-staffed (on a Saturday?). This service department is very disappointing so far. We will have to see if things get better. More
Okay so recap regarding the replacement of my heater Okay so recap regarding the replacement of my heater core being replaced: I took my truck in and they had it for over a week. The communication was Okay so recap regarding the replacement of my heater core being replaced: I took my truck in and they had it for over a week. The communication was poor regarding what was going on. I did request an oil change (Bad decision ever see end of this post). When I picked up my truck, I didn't think I should have checked to see if the heater actually worked. Also, the front of the dash board was busted and was flopping all over the place. It should be noted, I did bring in my truck with holes on top of the dash but not the way they returned it to me. (Its noted for these years 2002 dodge ram 2500 dashboards were made poorly). The following day, it was 10 degrees. I went to start my truck and turned on the heater. Sadly it was lacking heating power. I would have assumed this would have been checked when they finished my and if something was wrong, they would have notified me. Again very POOR communication. I then went to get my truck ready for my vacation (same day) and this xxxx dealership's employees soiled my carpet with antifreeze. They threw broken pieces of my dash in the rear of the passenger seat with a soiled rag. As you can see in the pictures the big wet spot. I contacted Customer Experience Manager, Kayla Martini, who I was already in contact with. I advised her of the situation and she was very apologetic. I sent her the pictures attached and her response was she would be in touch with the service manager. It should be noted, I could not bring my truck in right away as I was not in COS as I was leaving for the holidays on vacation. I drove to Littelton CO to drop off my truck where it stayed until I came back. When I came back to Colorado, I drove my truck back from Littleton. The roads were wet so, I attempted to use my windshield wiper fluid. The fluid tank was empty and nothing came out. I thought dealerships usually top off fluids? I know the Dodge dealership on Austin Bluffs does.. Anyhow, I was very irritated at this point. When I returned on the 30th of December, I told Kayla I was back. I waited until 01-11-2022 and had not heard anything so I emailed Kayla back. Kayla messaged me saying she sent me an email on 01-03-2022 (She actually did it just went to my spam folder) reading; The manager would take a look at the dash to make a determination as to whether there was more damage then there already was? (In my opinion that would be hearsay and no one is going to admit their faults to include a dealership. It was already damaged on top of it and it would be easy to say it was already caused.) Kayla then said that I attempted to change out the heater core on my own before going into the dealership and they were not aware of that. (That it true I did attempt to take out my heater core three months prior to me bringing it to this dealership. In doing so, the antifreeze leaked out the top and I was able to clean up my mess. I also told the tech when my truck was dropped off what I did, because I took apart my dash. When I saw the $1500 price I asked why and she said labor cost went up to nearly $200 dollars an hour. But failed to mention they were recharging my AC. You see how this is going?...) Kayla mentioned when they started my truck antifreeze went everywhere and they cleaned up, "ALOT" and said if they missed anything they would clean it up. I was asked to reschedule my truck to go back in. My point is, it should only take one time to do something. If you're spending over $1500 dollars mostly on xxxxxxxx costs like for instance part of this charge was to recharge my AC, you'd think it would be done satisfactorily with no problems. I will NEVER go to this dealership. After this poor service and reading many reviews, its apparent it speaks for itself and the lack of care. Ill be going to the another dealership that emphasizes customer satisfaction. You would think that when you get an oil change they’d do an inspection of all other fluids. WRONG!! My radiator fluid was low; no windshield fluid and my battery was nearly dead. I found that out later on but it would have been nice to know. Thankfully I found out on my own so I didn’t waste anymore of my time or money with this dealership. More