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Perkins Chrysler Dodge Jeep RAM - Service Center
Colorado Springs, CO
190 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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190 Reviews of Perkins Chrysler Dodge Jeep RAM - Service Center
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June 15, 2016
Best in Town! Perkins Motors is by far the best dealership around! I recently brought my Jeep Cherokee there for a recall. I was greeted by a friendly face and pr Perkins Motors is by far the best dealership around! I recently brought my Jeep Cherokee there for a recall. I was greeted by a friendly face and procedures were explained to me as it was my first time receiving service here. I pulled forward and Jeff immediately identified a coolant leak, just by smell. I was skeptical at first, but when I opened the hood, I saw the leak the same time he did. He then pulled up the information on my vehicle and he said that he had the parts for the recall, and that I needed 3 computer updates. I asked if it would be possible to squeeze in an oil change as well as check my rear tire as I was slowly losing air. He said that it would not be an issue and then I was offered a ride to my home/work/etc. I had already arranged a ride so I declined. A couple hours later, I received a phone call with the status of my vehicle. The leak was more severe than originally detected, but covered under warranty. He then continued that my car would be ready within the next hour but he would provide another call as to not waste my time. Jeff called to let me know that all repairs are complete and everything checked out. I returned to Perkins to pick up my vehicle and Jeff explained that they installed a new coolant kit, changed my oil, identified/repaired a small nail in my tire, updated my computer, repaired the recall and completed a 20 point inspection and everything is green. He then escorted me to the cashier where I received the same great customer service as I received from the service department. Although, most of the work was covered under warranty, their prices are competitive if not the best in town. I wish Perkins was closer to my house but the commute is worth the service I received! I have already and will continue to recommend Perkins Motors to anybody looking for a mechanic! More
by esjay242
Employees Worked With
Jeffrey Jackson
June 10, 2016
Great Service Dept. at Perkins.. Purchased 2016 Jeep Wrangler Unlimited. Tinting of windows and Scotchgard done..I appreciate Jessica at Perkins who was pleasant and informative on pr Purchased 2016 Jeep Wrangler Unlimited. Tinting of windows and Scotchgard done..I appreciate Jessica at Perkins who was pleasant and informative on process...of Colorado Package.. warranty involved.. Great Loner car. Great service. Thank-you..Jessica.. More
by terry4050
Employees Worked With
Jessica
May 24, 2016
Quick and friendly The service was excellent. I was told throughly about what to expect on my next service for my vehicle in order to keep it in good condition. The service was excellent. I was told throughly about what to expect on my next service for my vehicle in order to keep it in good condition. More
by Raru1tx
Employees Worked With
Janean Trujillo
May 14, 2016
express oil change In and out as promised without appointment. BUT said come back another time to see why 'check engine' lite was on. Hmmm. That's a hassle In and out as promised without appointment. BUT said come back another time to see why 'check engine' lite was on. Hmmm. That's a hassle More
by Fox
Employees Worked With
Janeane (?)
May 07, 2016
customer service and care I just want to thank Perkins, Jordan &the mechanic who took care of my Fiat this week. Great service&care!! Thanks for paying for the rental to get me I just want to thank Perkins, Jordan &the mechanic who took care of my Fiat this week. Great service&care!! Thanks for paying for the rental to get me through another day. Definitely recommend to other people. More
by trumpet114
Employees Worked With
Jordan
May 05, 2016
Perkins Dodge - fair and honest My experience at Perkins Dodge is and has been excellent. I bought my car there and have it serviced there when I don't do the work myself. I know som My experience at Perkins Dodge is and has been excellent. I bought my car there and have it serviced there when I don't do the work myself. I know something of auto mechanics and the checks they do find things that actually need attention and are not come ons for the legendary "engine flush" or other big dollar but totally unnecessary services. I'll continue my relationship with Perkins Dodge into the future. More
by John Matz
Employees Worked With
Frank Chavez
April 02, 2016
Bad Service Experience I had a rear seal replaced on my Dodge Avenger for $1,200. Recently it leaked out 2 quarts again. I brought it back in hoping they would be able to I had a rear seal replaced on my Dodge Avenger for $1,200. Recently it leaked out 2 quarts again. I brought it back in hoping they would be able to fix it again. The service person (female) claimed they had never made the repair to my car and claimed they had only looked at the transmission. In fact, they did both. I insisted they did and she suggested I didn't know the difference between oil and transmission fluid... Big difference... Surprising that a female would try to pull the old "get one over on the woman" trick. Had she taken the time to look back through all the service records this conversation would not have gone the way it did. Also, do not buy their service packages if you have low mileage vehicles. I used 3 and they expired. Basically I paid over $100/per oil change on my car and truck. I should have read the fine print that they expire. "My bad" but don't fall victim to it. More
by Eileen Hogue
Employees Worked With
Bess Brooks
March 28, 2016
Check Your Owners Manual/ Check your recalls FIRST OF ALL, SALES SEEMS TO BE ALRIGHT, BUT BEWARE OF THE SERVICE DEPARTMENT. One Piece of advice for all people that have no other choice but to FIRST OF ALL, SALES SEEMS TO BE ALRIGHT, BUT BEWARE OF THE SERVICE DEPARTMENT. One Piece of advice for all people that have no other choice but to take your car to the money pit, CHECK YOUR OWNERS MANUAL AND LEARN YOUR SERVICE SCHEDULE. Perkins standard 30k service sold includes changing of all fluids in differentials, t-case, and everything. Cost is increased for customer without need. Chryslers states that an inspection of these fluids are to be conducted and unless something is wrong, (metal shavings, contaminated, etc...) these fluids are not recommended to be changed until later. Parts will overcharge, and every screw or bolt is added to cost. Colorado Springs Dodge and Faircy Boys is a way better alternative to Perkins, Jiffy Lube is a better alternative to Perkins. Perkins main objective is to make money, and they don't care if it hurts their customers. Even if they seem nice, they only have the one agenda. Service writers and techs all get bonuses on upselling service. even if it is not needed. Check your recalls. If you have an R09 recall or a P65 recall, or anything that involves wires, chances are if you got the recall done at Perkins, the recall was done incorrectly and your vehicle is at risk of fire, or failure. Head lamp wiring recalls are not done, they just put a rubber seal on the old wires to make it look as if the recall was actually performed. Warranty work is not always done by certified techs, chances are if you had work done that was warranty, the tech that did the work didn't know what they were doing. Perkins does not push for training in different sections so when there is warranty work to be done, an uncertified tech will do the work and a certified tech will clock the time so on paper it looks like it was done correctly. Also, check your fluids. when they sell you a power steering flush they just empty the reservoir and refill it, they don't actually flush the system. same with coolant. Transmission service and flush. when you are servicing the transmission and replacing filters, you do not need to flush the cooler. a flush is done when the transmission pan is not being dropped. BUT THEY WILL SELL YOU BOTH ANYWAYS Know what you have. Some of the new vehicles have non serviceable transmissions and other components, Perkins will tell you that you need a service and charge you for a service that cannot be performed, even if they tell you the work is done. Check your clips. Normally if the dealership is responsible for breaking a clip or a push pin or a rivet, then the dealership will pay the $6 to replace it. Perkins will either not fix it and there will be parts hanging loose, or charge you for the replacement part. DO NOT DO BUSINESS WITH PERKINS MOTOR COMPANY SERVICE DEPARTMENT. THEY WILL DO SHADY WORK, RIP YOU OFF AND CHARGE YOU FOR THINGS THAT ARE NOT DONE AND NOT NEEDED. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND WILL DO EVERYTHING IN THEIR POWER TO GET MORE MONEY OUT OF YOU. More
by moparman1119
Employees Worked With
DON
October 14, 2015
Perkins People...Superheros? My name is Kerri R, and recently I chose to do business with Perkins because many years ago I had met the owner and he made a strong impression on me. My name is Kerri R, and recently I chose to do business with Perkins because many years ago I had met the owner and he made a strong impression on me. I told myself all those years ago, when I earned Mr Perkin's business that I would some day do business with his company. The impression Mr Perkins gave me was one of integrity. I did business with Perkins Dodge a couple of weeks ago, and I would like to tell you about my experience. Bess scheduled me for some work on my Dodge Durango, she was extremely accommodating, professional, and helpful. The day of the scheduled work she and another young gentleman greeted me. She assured me that she would get my car back to me as soon as possible. The gentleman was already crawling under my car to take a look. I thought, "Wow, they don't mess around!" She called as soon as my car was finished, way ahead of schedule. I found that every single Perkins employee was above and beyond professional! I looked for them all to be superhero's with invisible "Perkin's capes" or something! Upon returning my rental car, I had no ride at the last minute.... so I called Bess and Perkins. They had a driver there in under 30 mins to pick me up. How was that even possible? Superhero's, I'm telling you! Then even the young courtesy driver was so friendly, and when he dropped me off he got me right to where I needed to be. Great experience! I will tell everyone I know! It will not be the last time I do business with these superhuman invisible cape wearers! More
by KerrBear
Employees Worked With
Bess. And a young man with dark hair who climbed under my car (gotee). The driver was Young and newly hired.
October 03, 2015
Transmission Problems I have always had my Jeeps serviced at the dealership. This may I lost 3rd gear in my remanufactured transmission with 40K miles on it. Unfortunately I have always had my Jeeps serviced at the dealership. This may I lost 3rd gear in my remanufactured transmission with 40K miles on it. Unfortunately the people at Perkins and Jeep would not stand by their warranty because the time had expired but miles were way under. Further they told me that I needed another remanufactured transmission at a cost of $6000. That didn't make sense to me as the transmission showed absolutely no signs of slipping or other faults until it failed. After going through two service advisors and connecting with a service manager, I had the car towed to a locat Transmission shop. In less than an afternoon the problem was identified and a broken valve actuator body plate, which is a known problem with these transmissions, My question is why couldn't the EXPERT Perkins staff make this diagnosis??? Why were they trying to sell me another &6000 transmission while not standing behind their previous one??? I guess if you read some of the other reviews you will have your answer. I pity the poor souls who are not astute enough to know when they are being xx'd . More
by jcs1015
Employees Worked With
ryan
