Perkins Chrysler Dodge Jeep RAM - Service Center

Left in the cold For off all I want to be clear that this review sites not include the sales Dept, this is service related. I took it in at my schedule appointment at For off all I want to be clear that this review sites not include the sales Dept, this is service related. I took it in at my schedule appointment at 8:30am for a check engine light along with a message that my engine oil is runninh too hot and the throttle sensor needs replaced. After waiting two hours to find out what the computer diagnosed, I approached the service writer to see how much longer before we find out what the issue is so we know if we should wait or leave the car and go home. He then tells me that the computeres just went down, which means my car sat doing nothing for two hours even tho I had an appointment. So I left with the idea that it would be another couple of hours. I then called a couple more times to find that the computers were still down. Then at 4:30pm I asked for a rental car so I could work the next day, and I was told that enterprise is now closed and I would have to find my own rental that I will have to pay for. They then kept my car for three days to find nothing wrong and said it had to do with a cold start below freezing. I then had to oay $130 for a diagnostic fee. Two days later my engine light is on again! More

disappointing I have high expectations of Perkins from many past experiences. They mishandled the appointment-twice. They screwed up my online scheduling, had to ca I have high expectations of Perkins from many past experiences. They mishandled the appointment-twice. They screwed up my online scheduling, had to call me and apologize and reschedule, which I did. Then I show up and they don't have me written down. Then took longer and cost (a lot) more than anticipated. Great folks but this visit was a "miss". Really expensive. EG: $99 for EIGHT door clips installed. Pretty disappointed. Julian (service rep) was fine, wasn't his fault. More

Horrible Service I came in for my 2014 Jeep Cherokee recall. The first thing the serviceman did was sell us an alignment. We were told that the repair for the recall I came in for my 2014 Jeep Cherokee recall. The first thing the serviceman did was sell us an alignment. We were told that the repair for the recall would take all day. No problem. We came back the next morning and it had just gone on the racks. I was told it should be about 20 minutes. The serviceman then comes back and says they do not have the correct part for the recall. It is my understanding that a diagnostic has to be done first in order to determine if you even need the part. He said that he would call me by Friday (took it in on Wednesday) with a day to drop it off and they would have a loaner waiting for me. I waited a week after not hearing from them and called. He acted like he did not know who I was and told me that he would have to call someone to find out what is going on. I don't have time for this crap. I called Faircy and will be taking my car to them where the diagnostic will be done. Also, every Jeep is different I found out and you have to order the part specific for that VIN number so a diagnostic HAS to be done. Just thought you might want to know this Perkins before you mislead another customer and xxxx them off. UPDATE: Thanks for the call back - NOT! Called on the 21st and was told the service manager would call me back per his request to me via comment on the reviews.. Don't bother because the service dept. has no clue as to what they are doing. I took my car to Fairicy and it was completed in 3 hours. For your edification since the service dept is obviously clueless, Chrysler JUST approved the recall. Now you have to have a diagnostic completed to determine if your car actually needs the part. The actual part will not be available for approximately 3 months in which time another letter will go out letting Jeep owners know they can now bring it in for replacement. You kept my car overnight even though I had an appointment. YOU ARE A JOKE AND NEED TO GET YOUR S*** TOGETHER AND KNOW WHAT YOU ARE TALKING ABOUT BEFORE YOU PUT YOUR CUSTOMERS OUT. Michael was more interested in up-selling than knowing his job. Will never recommend nor go to your service dept for anything. And to tell me I would get a call back and not receive one tells me you could care less that I am going to put this all over the web. More

Service nightmare left me on foot I had to have my diesel truck top end rebuilt in April this year and Perkins left the oil tube off the rebuild so I could not check oil level. Two mo I had to have my diesel truck top end rebuilt in April this year and Perkins left the oil tube off the rebuild so I could not check oil level. Two more trips to get that fixed. I then had the tie rod and carrier bearings replaced which was poorly done, with a dent in the driver's side fender that Perkins did not tell me about. I found out later that the trailer connection wires were damaged during this repair so my left hand turn signal, brake lights and clearance lights did not work on my trailer. Yesterday I lost my drive shaft and transfer case because my June carrier bearing repair did not lubricate the drive shaft. I called Perkins and they refused to send a tow truck to get my vehicle back to their dealership so I am now waiting for parts to arrive so I can have someone else repair my truck at additional $3200 over the $5000 I paid in June for carrier bearing repair. Take your Dodge truck to someone else for repair as Perkins just cannot get the job done right and they do not need your business. More