Perkins Chrysler Dodge Jeep RAM - Service Center

Horrible service and extremely overpriced I took my Renegade in for some warranty work on a piece of trim, diagnostics on a 4 wheel drive service light, a grinding sound coming from a rear bra I took my Renegade in for some warranty work on a piece of trim, diagnostics on a 4 wheel drive service light, a grinding sound coming from a rear brake, an oil change and a tire rotation. I scheduled an appointment to bring the vehicle in and the Service technician called me back the next day to confirm what I needed to have done. At this point I was informed that each of the diagnostics (trim piece, brakes and service light would be individual service charges of $135 plus the oil change and tire rotation. So approximately $550 just for them to change my oil, rotate my tires and look at my vehicle. I opted to only have the trim done due to knowing it was for sure covered under warranty. The day before my appointment I dropped the vehicle off, and when trying to get a hold of anyone to tell me what was going on with my car was met with the reply of "I'll get your information to your service technician". By 6:15pm that night I heard back from her about my vehicle. Now remember this...the service center closes at 5:30, so even if I had wanted to get my vehicle I was unable to due to the shop being closed. I was informed that my tires were bald, the trim was covered under warranty and that the part had been ordered for installation next day and I was also told the oil change was done. I asked the service rep to have the tech switch the tires front to back since it is a front wheel drive car. More tread = better traction control. She informed me that the tech didn't recommend it but that she would have the work performed next day. By 5:00 the next day I still had not heard from the service center so I decided to show up and get my car as I could not be without it the next day. At that point I was told that they couldn't accept cash only card, and that the tire rotation hadn't been done but that I could leave it another day if I wanted to. I told them no and went home. By far this is the most deplorable service I have ever received and I will never visit a Jeep dealer for work unless it is warranty. Go to your local shop at least they will be honest and not try to scalp you like Perkins. More

Awful service We bought our truck BRAND NEW in December. As we were signing documents we were informed the check engine light was on but that they would include it We bought our truck BRAND NEW in December. As we were signing documents we were informed the check engine light was on but that they would include it in our contract to have it taken care of. However, the light would come on for a day or two, then turn off for a few days again. We were finally able to get into the dealership a few months later. They replaced the issued and we were told we would have no more issues. Less then a week later the light was back on. I scheduled and made an appointment. This is my only vehicle so I need a loaner, however the only time you can do a loan is the same day you drop off. They do not authorize a drop off the night before with getting a rental, which makes is extremely hard to get in during the week with the work. So we scheduled an appointment for the weekend. The light of course goes off again, and I call to confirm that they could still pull the code with the light off. I was informed no, and would be charged for the rental, so I cancelled the appointment until the light came on. Yesterday the light came back on, we scheduled an appointment online and advised that we would need a rental for Wednesday, as this is the only time we could do it. We then called to confirm the rental the day before and was told that they would not have a rental and we would need to reschedule. Which isn't an option as the light isn't guaranteed to stay on between now and the next time that we could do this. My husband is getting ready to deploy, and I work full time and its our only vehicle. The service department was unwilling to work with us to help to make this easier. I regret buying from this dealership and giving them my business. We have now scheduled with another dodge place, who advised us the code is the same code for the issue that Perkin's claims they replaced. I will never buy or bring another vehicle here. More

Miscommunication Cleared up My daughter has a 2015 Jeep Patriot. It has been running poorly, jerking as she drives. Also, she had her tires serviced at Big O Tires recently and t My daughter has a 2015 Jeep Patriot. It has been running poorly, jerking as she drives. Also, she had her tires serviced at Big O Tires recently and they told her the rear struts were leaking. Since the car has a full, bumper to bumper warranty I told her to go ahead and take it to the nearest dealer. She did that today and Josh told her that she did not have a full warranty and that they would have to charge her an hourly diagnostic fee. She was unable to reach me so she trusted Josh and had them check for the above issues. When she was able to contact me, which was before they were done checking it, I confirmed that yes, we did have a full warranty. She was relieved to find out this would be covered. I called Josh and told him that if a service was not covered by the warranty and if the service would cost my daughter money then he was not authorized to perform the service. Later my daughter went to pick up the vehicle and was told there was a $150 diagnostic fee, contrary to my instructions. I called the on duty manager, Phillip, and got nowhere. A few days later we were contacted by Keri, who works in their customer service department. After explaining to her what had happened she checked into it and has arranged for the diagnostic fee to be refunded. She also asked that my daughter bring the vehicle back and ride with a technician in order to determine what is wrong with the vehicle. She advised that visit would not be charged, that they are committed to making sure customers are satisfied and that their vehicles are fixed properly. At this point, while we had a little bit of a bumpy road, everything seems to be straightened out, thanks to Keri. I am completely satisfied with Perkins Motors. More

Service department Absolutely worthless service department. I will NEVER purchase another vehicle here. Have never had much success with their service department, but Absolutely worthless service department. I will NEVER purchase another vehicle here. Have never had much success with their service department, but their latest screw up takes the cake. After 3 months of waiting for a part (that initially we were told would take two days) constant phone calls( frequently unreturned), and constant brush offs, today we were told a computer glitch gave our part to another vehicle and we now have to start over. BS! The only glitch is xxxx poor employees and half assed service. More

Service over priced Thank you to the $425 battery fee rounded up a dollar and then wanted the $140 to diagnose the car fee spent $150 at Walmart for the battery and $.75 Thank you to the $425 battery fee rounded up a dollar and then wanted the $140 to diagnose the car fee spent $150 at Walmart for the battery and $.75 for the can of coke at the LOBBY thankfully one of the service technicians already knew how they take everyone to the cleaners NEVER WILL BUY A CHRYSLER AGAIN. We do not know the first gentleman we talked to that was so rude so I am picking a name More