Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Perkins Chrysler Dodge Jeep RAM - Service Center
Colorado Springs, CO
181 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
181 Reviews of Perkins Chrysler Dodge Jeep RAM - Service Center
Sort by
June 05, 2018
Awful service We bought our truck BRAND NEW in December. As we were signing documents we were informed the check engine light was on but that they would include it We bought our truck BRAND NEW in December. As we were signing documents we were informed the check engine light was on but that they would include it in our contract to have it taken care of. However, the light would come on for a day or two, then turn off for a few days again. We were finally able to get into the dealership a few months later. They replaced the issued and we were told we would have no more issues. Less then a week later the light was back on. I scheduled and made an appointment. This is my only vehicle so I need a loaner, however the only time you can do a loan is the same day you drop off. They do not authorize a drop off the night before with getting a rental, which makes is extremely hard to get in during the week with the work. So we scheduled an appointment for the weekend. The light of course goes off again, and I call to confirm that they could still pull the code with the light off. I was informed no, and would be charged for the rental, so I cancelled the appointment until the light came on. Yesterday the light came back on, we scheduled an appointment online and advised that we would need a rental for Wednesday, as this is the only time we could do it. We then called to confirm the rental the day before and was told that they would not have a rental and we would need to reschedule. Which isn't an option as the light isn't guaranteed to stay on between now and the next time that we could do this. My husband is getting ready to deploy, and I work full time and its our only vehicle. The service department was unwilling to work with us to help to make this easier. I regret buying from this dealership and giving them my business. We have now scheduled with another dodge place, who advised us the code is the same code for the issue that Perkin's claims they replaced. I will never buy or bring another vehicle here. More
by kerstell
Employees Worked With
Bill Wheeler
May 26, 2018
Miscommunication Cleared up My daughter has a 2015 Jeep Patriot. It has been running poorly, jerking as she drives. Also, she had her tires serviced at Big O Tires recently and t My daughter has a 2015 Jeep Patriot. It has been running poorly, jerking as she drives. Also, she had her tires serviced at Big O Tires recently and they told her the rear struts were leaking. Since the car has a full, bumper to bumper warranty I told her to go ahead and take it to the nearest dealer. She did that today and Josh told her that she did not have a full warranty and that they would have to charge her an hourly diagnostic fee. She was unable to reach me so she trusted Josh and had them check for the above issues. When she was able to contact me, which was before they were done checking it, I confirmed that yes, we did have a full warranty. She was relieved to find out this would be covered. I called Josh and told him that if a service was not covered by the warranty and if the service would cost my daughter money then he was not authorized to perform the service. Later my daughter went to pick up the vehicle and was told there was a $150 diagnostic fee, contrary to my instructions. I called the on duty manager, Phillip, and got nowhere. A few days later we were contacted by Keri, who works in their customer service department. After explaining to her what had happened she checked into it and has arranged for the diagnostic fee to be refunded. She also asked that my daughter bring the vehicle back and ride with a technician in order to determine what is wrong with the vehicle. She advised that visit would not be charged, that they are committed to making sure customers are satisfied and that their vehicles are fixed properly. At this point, while we had a little bit of a bumpy road, everything seems to be straightened out, thanks to Keri. I am completely satisfied with Perkins Motors. More
by Mark109
Employees Worked With
Josh and Phillip
April 23, 2018
Very Disappointed! I was at the dealership this morning because when they repaired the radiator some of the wires came loose for the left turning signal and a Halo set f I was at the dealership this morning because when they repaired the radiator some of the wires came loose for the left turning signal and a Halo set for the headlights. So, the left turn signal is not working now, and when the right turn signal is on the Halo light is blinking. Bottom line is my lights are not working as they should. The worst part of this experience is when individuals look at me as I was lying or not telling the truth. One thing that they need to understand (guys in the front and mechanics) is that on Tuesday when I took my vehicle there they did a courtesy inspection and checked all the lights in the vehicle and they were working. If they weren't, I am assuming the guy would have asked me if I wanted them fixed. I am very disappointed that after paying over 1000 plus dollars I must fix my light because the mechanic failed to put it back the way it was. This is the last time I have any mechanical work done there. More
by Sigfrido A Bobonis-Graulau
Employees Worked With
Mike
April 17, 2018
Terrible Went to have service done on my vechial at when I dropped it off everything was fine I asked to be checked and adviced on everything that was going on Went to have service done on my vechial at when I dropped it off everything was fine I asked to be checked and adviced on everything that was going on with my car. The service write told me when I dropped my car off that once parts got in (which would only take one day he said) that the repairs would only take a half a day to do. Three days went by and I did not receive a call. I called the service write that gave me his card and said he would look out for me never answered and if he did he had no clue of what was going on with my car he would say 'I think it's done its not in my shop let me call you right back'. Of course he never did and this was on a Saturday so they are closed on Sundays so I would have to wait til Monday which I did and called again all day to find out that it was his day off and no one else could help me. So I went to the dealership myself now being 6 days after I dropped it that was only suppose to be a day and a half project I talked to the service manager and he told me that the parts arrived the previous week and they just haven't had time to get it in. Now after hearing this I was pretty up set because when I called the week before they informed me that it was almost done. I not once received a call about what was going on with my car and no one knew for sure what was going on with my car all I got was it should be done by today 8 days later still have not received a call about what was going on with my car or when it would be done save yourself the hassle these guys are teribale I should of went somewhere else. More
by Junior
Employees Worked With
March 03, 2018
Service department Absolutely worthless service department. I will NEVER purchase another vehicle here. Have never had much success with their service department, but Absolutely worthless service department. I will NEVER purchase another vehicle here. Have never had much success with their service department, but their latest screw up takes the cake. After 3 months of waiting for a part (that initially we were told would take two days) constant phone calls( frequently unreturned), and constant brush offs, today we were told a computer glitch gave our part to another vehicle and we now have to start over. BS! The only glitch is xxxx poor employees and half assed service. More
by Eshannonford
Employees Worked With
Josh Castle, Jefferey Kirk
February 16, 2018
Strike 4 Strike one - dropped car for oil change. Had to call them on day two. Service advisor at a class. They have no idea where my car is Strike two - tr Strike one - dropped car for oil change. Had to call them on day two. Service advisor at a class. They have no idea where my car is Strike two - tranny replaced under warrant Tranny slipping after I picked up car Strike three - to car back to check tranny. Found nothing and then they handed me a bill Strike Four - drop car on Tuesday evening to have warrant work done on drive train. Receive call on Thursday with repair cost. It's under warranty. Told them before and at drop off is was covered under warrant. Redo paper work and car should be done Friday No call on Friday. Call them at 4:30. Car not done. Visit shop a 5. Just started working on vehicle 25 working hours after drop off Zero stars More
by Strike outside
Employees Worked With
All customer service.
November 23, 2017
No call backs, I tried for a month to get on the schedule After a month of trying to get on the schedule I decided to go to a different dealer to have my tires put on, to get the 2 recalls addressed and have After a month of trying to get on the schedule I decided to go to a different dealer to have my tires put on, to get the 2 recalls addressed and have a oil change. I’ve used Perkins in the past and had issues so I’m done. I’ll go to Denver for better service More
by Out of time
Employees Worked With
Jeff Kostenko
July 26, 2017
Service over priced Thank you to the $425 battery fee rounded up a dollar and then wanted the $140 to diagnose the car fee spent $150 at Walmart for the battery and $.75 Thank you to the $425 battery fee rounded up a dollar and then wanted the $140 to diagnose the car fee spent $150 at Walmart for the battery and $.75 for the can of coke at the LOBBY thankfully one of the service technicians already knew how they take everyone to the cleaners NEVER WILL BUY A CHRYSLER AGAIN. We do not know the first gentleman we talked to that was so rude so I am picking a name More
by Pissedoff
Employees Worked With
Jon Walter
May 06, 2017
HORRIBLE, DONT CARE AT ALL, 3X TIMES BAD EXPERIENCE HORRIBLE SERVICE & CUSTOMER SERVICE ON 3 DIFFERENT TIMES ....!!!!! I have gone to this PERKINS MOTORS dealer on 3 different occasions for 2 differ HORRIBLE SERVICE & CUSTOMER SERVICE ON 3 DIFFERENT TIMES ....!!!!! I have gone to this PERKINS MOTORS dealer on 3 different occasions for 2 different vehicles. On all 3x they have been horrible and careless the tech and the service advisor. No matter which service advisor i've had they always find away to try and out smart the customer, for some reason they think and treat me like i don't know what i'm talking about, not knowing that i'm a certified technician. This last time (today) i walk in for a tire rotation that apparently they could not do last Sat when i went in for service. I have a brand new 17 Dodge Ram Dually. the proper tire rotation for this vehicle includes breaking down the tires from the rims themselves and switching them out. By the way Dodge called me a few weeks before letting me know that because i bought this truck there was a plan that i didn't have to pay for because it came included with the purchase of the truck. Now both times that i walked in last week and today (by the way i'm here waking up super early to be there before they opened since it was advised by the last representative that checked me in last week. Point blank they tried to charge me after one person said that they had no problem doing the job and they seen the RAM PLAN, now he wants to try and tell me that i have to pay because he's not sure of they accept it or not. On top of that i told this character multiple times before i left the truck that i use the truck for hauling and that i need the tire pressures set for hauling and the rear inside tires needed to be 4 PSI lower than the outside ones. when i go to pick up my truck after having my truck for 5-6 hours, my two front tires are 83 PSI and 85 PSI..... my four rear tires are set on the following PSI... 62-65...61-64. All 6 tires on different PSI, when i drove back in after i check my tires, i told him that my tires were set to the wrong pressures, he didn't even look at what i was talking about. He said that he's going to go talk to the tech, and when he comes back without even looking at what tires are set, he tells me that the tech told him that he set the tires correctly on the specified pressures that the dealer calls for. NOW TELL ME IF THIS IS NOT A WASTE OF TIME, 6HRS AND BAD SERVICE WITH A SERVICE ADVISOR/ LAWYER. The service advisors name is TYLER LEIJA. And this dealer wont take care of your vehicle or you. By the way how is it that they have a courtesy shuttle that comes in @ 8am when they open for service at 7AM, soooo are you supposed to wait an hour to get ride back home and that if they stop at your place first. Def don't recommend this place to anyone that cares about their vehicle. More
by benjamin0802
Employees Worked With
TYLER LEIJA
February 12, 2017
lemon car/warranty issues 2013 dodge avenger overheated because of a cheap plastic part. Engine is shot on one overheat. dodges sensors are garbage, once they alarmed car was s 2013 dodge avenger overheated because of a cheap plastic part. Engine is shot on one overheat. dodges sensors are garbage, once they alarmed car was shot. Chrysler should straight up make better part and own up to there garbage. I have double warranty on this car and now I have to come out of pocket at least 1500$ to have them tear down the engine to prove their parts are bunk . Nobody has offered a rental car. my car has been at the dealership for 2 weeks. nobody submitted any paper work to Chryslers warranty dept for over two weeks. I personally had to contact them to get things started on the whole process. Chryslers warranty dept says they understand the situation but offer little to no help. This car came certified at 44000 miles and blew up at 83000 miles. sad part is they offered to trade it in at 1500$.., I still owe 4000$ on this faulty car. then they want to sell me a new vehicle with the negative equity rolled into a new loan. sell, sell, sell, seems like they are only profit driven and don't seem to want to deal with problems. not only that, the service dept provided false info to warranty dept stating I drove the car after it overheated. to bad I have the tow bill to prove otherwise, thanks guys way to go thanks for the honesty! This is the second car I have bought from them and I am questioning this dealership and dodge jeep Chrysler all together. My first car from them was good, this one not at all. My first instinct was to buy a Toyota or a Honda. I feel at this point I should have went with my gut feeling. However I thought I would try a dodge again since the first buy seemed to go well. I am totally regretting making this decision. they are just like most corporations, insurance companies so willing to take your money and not wanting to cover you when things go wrong. As much as I paid for the warranty, that's the cost of the engine. they would probably be at zero cost to them. if they really want to keep customers, try making better quality part, honor your warranties and keep your customers happy so they will continue to purchase vehicles. buyer beware that's all I am saying More
by Chris_T.
Employees Worked With
person unknown every time i go in there is someone new or quiting
