Perkins Chrysler Dodge Jeep RAM - Service Center

Amazing parts manager I’ve had the pleasure to do business with Randy Collins, the parts manager, at Perkins many times. He is the reason I keep going back to this dealersh I’ve had the pleasure to do business with Randy Collins, the parts manager, at Perkins many times. He is the reason I keep going back to this dealership. Thanks for your professionalism and top notch service, Randy!! More

Scammed Brought jeep in to have clutch replaced at 30,000 mi. (Junk) and when I was called to pick up it was the same as when I left it. They charged 3500 for Brought jeep in to have clutch replaced at 30,000 mi. (Junk) and when I was called to pick up it was the same as when I left it. They charged 3500 for this as clutch is not under powertrain warranty!! They tell me the new parts are faulty and they will replace them u der warranty. I looked under the car and all the original oil and grime is still on the parts. They never fixed it and thats the scam. Get the customer to pay for something they didnt do and then fix it and charge Chrysler for bad repair parts. I called corporate and they definitely took an interest as I’m sure this is common with these xxxxxxxx. Avoid them at all costs More

Technician steals Jeep for lunch break On July 3rd 2019 my daughter whose Jeep is under warrenty took it to Perkins motors for a small leak on the Transfer case. She dropped it off in the a On July 3rd 2019 my daughter whose Jeep is under warrenty took it to Perkins motors for a small leak on the Transfer case. She dropped it off in the a.m. On her lunch break she happened to be driving by Taco Express and and saw her jeep there. She immediately drove to the dealership and asked for the keys, the said it's still on the lift, she said how could that be, it's at Taco Express, they of course stalled and her coworker texted her as it pulled into the dealership (she was waiting outside). My daughter called me (I'm cosighed) and I went down to speak to the manager, talked to Randy Collins (service manger) he apologized and said they were going thru growing pains and unfortunately this was not uncommon for technicians to "borrow" customers vehicles for personnel business and that ALL the technicians know this is happening. I unapologetically (with a few F bombs) informed Randy that it was theft and wondered if the police and David Perkins would be interested in the shenanigans at perkins motors. Still waiting for them to make it right but twatwaffles usually dont man up, this gets sweep under the carpet because the majority of managers today are pansies and afraid of confrontation. They hid in there office and hope some else will handle the problem. More

Fast easy Dariel R. Francisco of Perkins Motors is a great sales consultant! He found me exactly what I was looking for and made my first time getting an auto l Dariel R. Francisco of Perkins Motors is a great sales consultant! He found me exactly what I was looking for and made my first time getting an auto loan smooth. He also made sure all the repairs on my BMW were completed ASAP and lent me a vehicle while it was being worked on! I highly recommend working with Dariel! 😎🤘 More

Refreshing customer service at a dealer! After taking 2 of our jeeps to Perkins for warrantee and service work, I am truly impressed. We worked with Kevin and would highly recommend him and After taking 2 of our jeeps to Perkins for warrantee and service work, I am truly impressed. We worked with Kevin and would highly recommend him and the entire service department to anyone. More

Seem to want to do the right thing. My daughter had the oil changed on her Jeep Grand Cherokee, then moved to Ohio. In Ohio noticed oil leak she never had before. Dealer there discover My daughter had the oil changed on her Jeep Grand Cherokee, then moved to Ohio. In Ohio noticed oil leak she never had before. Dealer there discovered the PLASTIC oil adapter on top of engine had crack. Adapter was replaced, she was charged FULL retail price for part. Internet research showed that cracks are common for this part, even when all service is done at dealerships. Part is on top of engine, gets very hot, filter housing screws down on it, so is untorqued/torqued each oil change. Chrysler/Jeep and Byers Chrysler/Jeep in Columbus, OH refused to decrease or refund part cost but Perkins was willing to refund the full amount (I'm not sure if they did). This is an engineering/design problem that Chrysler/Jeep should resolve. It should be made of metal. At least Perkins was willing to make it right. More

Customer Service Boo Well today I took my truck in for some recall services and signed in at 7am for the shuttle service and was told by the older gentleman that runs the Well today I took my truck in for some recall services and signed in at 7am for the shuttle service and was told by the older gentleman that runs the shuttle that I was third on the list and it would be an hour to a hour and a half before he could get to me. I ask why and he said there were two in front of me and he was going to the north end of town. First we all signed at 0700, second common sense tells you that if you make one big loop I could have been dropped off first he could have then got back on the highway and did the other two. But know this gentleman is a complete xxxxxx to people. So I ended up walking back to my house to pick up my other vehicle which made me late for work and a sweaty mess. This is the second time he has done this to the first time he just scratch my name and said I wasn't there waiting. Plus Perkins doesn't even do a complimentary wash of your vehicle like all the other service departments. Customer service has sure went down hill since young David has taken over. Julian was fine and very pleasant. More

Dirty service Left our Dodge 3500 dually for service this morning. At pickup the inside of the driver's door was covered in Diesel fuel. They mechanic they sent t Left our Dodge 3500 dually for service this morning. At pickup the inside of the driver's door was covered in Diesel fuel. They mechanic they sent to clean it up, and also worked on it, was filthy from head to toe. No wonder the inside of our truck was dirty. Another of our guys was there Friday and they left his truck dirty too. Avoid this service department. More

Excellent Customer Service Despite Long Repairs I own a Jeep Grand Cherokee and I had it towed to Perkins back in January this year due to a break down. Perkins had my Jeep for over 30+ days and I h I own a Jeep Grand Cherokee and I had it towed to Perkins back in January this year due to a break down. Perkins had my Jeep for over 30+ days and I had a very extensive engine repair and my service advisor was Don McMillen. Despite the long repair time and the circumstances, they truly went above and beyond to get me into a vehicle in the meantime. They worked with my warranty company to cover an Enterprise rental so that I did not have to pay out of pocket, and then when my rental ran out of days they waived the fact that I wasn't 25 yet and put me into one of their brand new courtesy vehicles! Then when my Jeep had a heating issue shortly after picking it up from the shop, they really came through AGAIN and not only provided another internal courtesy rental for the 3 days I was without my Jeep, but also covered the cost of the entire repair (turns out it needed a new control module)! This is crazy amazing customers service and left me feeling like they not only cared about me as a customer but were willing to go above and beyond to get me back into a working vehicle with heat! Huge shout out to Keri Murphy who is the sweetest and most kind service manager I have ever dealt with! I would also like to mention the excellent customer service from Brayson McCloy, Bill Wheeler, and Duke Croney throughout the process of these 2 repairs. I would recommend Perkins to anybody based on how they were able to make sure I as a customer was taken care of despite the long repairs. Thank you Perkins Motors!!!! More