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Perkins Chrysler Dodge Jeep RAM - Service Center
Colorado Springs, CO
185 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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185 Reviews of Perkins Chrysler Dodge Jeep RAM - Service Center
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May 16, 2019
Refreshing customer service at a dealer! After taking 2 of our jeeps to Perkins for warrantee and service work, I am truly impressed. We worked with Kevin and would highly recommend him and After taking 2 of our jeeps to Perkins for warrantee and service work, I am truly impressed. We worked with Kevin and would highly recommend him and the entire service department to anyone. More
by rtucker6508
Employees Worked With
Kevin
April 22, 2019
Seem to want to do the right thing. My daughter had the oil changed on her Jeep Grand Cherokee, then moved to Ohio. In Ohio noticed oil leak she never had before. Dealer there discover My daughter had the oil changed on her Jeep Grand Cherokee, then moved to Ohio. In Ohio noticed oil leak she never had before. Dealer there discovered the PLASTIC oil adapter on top of engine had crack. Adapter was replaced, she was charged FULL retail price for part. Internet research showed that cracks are common for this part, even when all service is done at dealerships. Part is on top of engine, gets very hot, filter housing screws down on it, so is untorqued/torqued each oil change. Chrysler/Jeep and Byers Chrysler/Jeep in Columbus, OH refused to decrease or refund part cost but Perkins was willing to refund the full amount (I'm not sure if they did). This is an engineering/design problem that Chrysler/Jeep should resolve. It should be made of metal. At least Perkins was willing to make it right. More
by wouldn't buy a jeep
Employees Worked With
Keri Murphy
April 09, 2019
Customer Service Boo Well today I took my truck in for some recall services and signed in at 7am for the shuttle service and was told by the older gentleman that runs the Well today I took my truck in for some recall services and signed in at 7am for the shuttle service and was told by the older gentleman that runs the shuttle that I was third on the list and it would be an hour to a hour and a half before he could get to me. I ask why and he said there were two in front of me and he was going to the north end of town. First we all signed at 0700, second common sense tells you that if you make one big loop I could have been dropped off first he could have then got back on the highway and did the other two. But know this gentleman is a complete xxxxxx to people. So I ended up walking back to my house to pick up my other vehicle which made me late for work and a sweaty mess. This is the second time he has done this to the first time he just scratch my name and said I wasn't there waiting. Plus Perkins doesn't even do a complimentary wash of your vehicle like all the other service departments. Customer service has sure went down hill since young David has taken over. Julian was fine and very pleasant. More
by MOPAR Guy
Employees Worked With
Julian was great
March 11, 2019
Dirty service Left our Dodge 3500 dually for service this morning. At pickup the inside of the driver's door was covered in Diesel fuel. They mechanic they sent t Left our Dodge 3500 dually for service this morning. At pickup the inside of the driver's door was covered in Diesel fuel. They mechanic they sent to clean it up, and also worked on it, was filthy from head to toe. No wonder the inside of our truck was dirty. Another of our guys was there Friday and they left his truck dirty too. Avoid this service department. More
by Daniel McCray
Employees Worked With
Keri Murphy
February 26, 2019
Excellent Customer Service Despite Long Repairs I own a Jeep Grand Cherokee and I had it towed to Perkins back in January this year due to a break down. Perkins had my Jeep for over 30+ days and I h I own a Jeep Grand Cherokee and I had it towed to Perkins back in January this year due to a break down. Perkins had my Jeep for over 30+ days and I had a very extensive engine repair and my service advisor was Don McMillen. Despite the long repair time and the circumstances, they truly went above and beyond to get me into a vehicle in the meantime. They worked with my warranty company to cover an Enterprise rental so that I did not have to pay out of pocket, and then when my rental ran out of days they waived the fact that I wasn't 25 yet and put me into one of their brand new courtesy vehicles! Then when my Jeep had a heating issue shortly after picking it up from the shop, they really came through AGAIN and not only provided another internal courtesy rental for the 3 days I was without my Jeep, but also covered the cost of the entire repair (turns out it needed a new control module)! This is crazy amazing customers service and left me feeling like they not only cared about me as a customer but were willing to go above and beyond to get me back into a working vehicle with heat! Huge shout out to Keri Murphy who is the sweetest and most kind service manager I have ever dealt with! I would also like to mention the excellent customer service from Brayson McCloy, Bill Wheeler, and Duke Croney throughout the process of these 2 repairs. I would recommend Perkins to anybody based on how they were able to make sure I as a customer was taken care of despite the long repairs. Thank you Perkins Motors!!!! More
by ASchwab228
Employees Worked With
Brayson McCloy, Bill Wheeler, and Duke Croney, Keri Murphy
November 26, 2018
Service on 2002 Durango Hi, I would normally not do a review, but I felt compelled to write this one. I have been bring my Durango for service ever since I bought it here in Hi, I would normally not do a review, but I felt compelled to write this one. I have been bring my Durango for service ever since I bought it here in 2002. I have never had any real issues until this last time. I came in for an oil change and rotate the tires.. I specifically told the front desk guy that I did not want them to mess up my lug nuts and to not over torque. Well what a surprise it was when the front desk guy took myself and my husband back in the bay to look at my vehicle. Well low and behold the stripped out one lug bolt. And of course they are not going to admit it was over torqued so they were trying to tell us that it was from brake dust. Well I pretty much said you are full of you know what. Then they said my bearings on the back tires were bad, and the senior tech said that should have been caught 10,000 miles ago. And not to mention bearings don't just go out, they should have been checking to make sure they had grease etc. Then they took me to the front and said my sway bars needed replaced. I believe if anything on the front needed to be replaced it was probably the ball joints. Anyway when I said that I should not have to pay to have the lug bolt replaced, that fell on deaf ears. Then when I asked for an estimate on the rest, he (the front desk guy), scribbled it on a post a note, and said that I would have to replace all the lug bolts. I believe if I remember correctly it was a tune of 2000.00. I am very aware that this vehicle needs certain maintenance because of the age, but I really was disappointed with the whole situation. I regret to say that I will not be coming back again, and will have my vehicle fixed somewhere else. I do not feel confident that the service techs that you have employed will be able to do the job. Not to mention I should not have had to pay for the bolt he stripped. Once again I have never written a review, but I felt this is something you need to hear. One other thing, is I was never told the price of the oil change and was very surprised when he said it was 70.00. I know I have never paid that much for an oil change before. More
by Disappointed
Employees Worked With
Did not get thier names.
November 21, 2018
Operation is run by a bunch of Clowns No follow up to discuss problems encountered by their Tech Rep that made a judgment call on repair not being covered by warranty on a vehicle with onl No follow up to discuss problems encountered by their Tech Rep that made a judgment call on repair not being covered by warranty on a vehicle with only 6000 miles on ikt. Would drive hundreds of miles or transport my vehicle any distance to not have to utilize this dealership. More
by RJ
Employees Worked With
David Perkins, Keri Murphy
November 06, 2018
Foney Operation I have posted numerous times in regards to Perkins Motors, as this is the most unscrupulous dealerships I have ever encountered in my lifetime, part o I have posted numerous times in regards to Perkins Motors, as this is the most unscrupulous dealerships I have ever encountered in my lifetime, part of which involved managing a fleet of 100 vehicles. I would not recommend this dealership to my worst enemy. All I receive back from my posts is, give us a call. When I give a call, they treat you like a Hot Potato passing you from person to person, when you specify who you want to talk to, all you can do is leave a message which is never returned. In my experiences, if I had a customer with any type of dissatisfaction, I would go out of my way to initiate a call. NOT AT THIS DEALERSHIP. What their clowns, they call service techs report falsely to the manufacturer, which ends up nullifying your warranty and leaves you holding the bag. I wouldn’t recommend buying anything from this dealership. More
by rj1956
Employees Worked With
David Perkins
October 21, 2018
No Follow Up This is a very unscrupulous dealership. You post a review and a message is sent out to call David Perkins to discuss. When you place that call, you This is a very unscrupulous dealership. You post a review and a message is sent out to call David Perkins to discuss. When you place that call, you are put on hold and transferred from one person to another like playing Hot Potato. Have left my phone number numerous times without any return calls. I would stay away from this dealership as they allow their technicians to assume things that are untrue, which results in voiding the warranty and costing the customer. I have been buying and overseeing a fleet of over 100 vehicles in my time, and have never faced such a blatant disregard for doing what is right for the customer. STAY AWAY from this dealership at all costs. VERY UNSCRUPULOUS! More
by RJ1956
Employees Worked With
David Perkins, Keri Murphy
October 12, 2018
Makes things up when you tell them what it is!! I had my transfer case replaced by them almost 2 years ago and that took a month and a half bc they kept getting in bad transfer cases. After the thir I had my transfer case replaced by them almost 2 years ago and that took a month and a half bc they kept getting in bad transfer cases. After the third one finally came in I got my car back. Now, I get back from out of state and my car is acting up again. I knew from the beginning it was the transfer case. Paid them $150 diagnostic fee for them to tell me they couldn’t mimic the sound I was saying and that it was my front differential bushings and wanted $700 to fix it. I took my car back, took it to a RELIABLE shop and sure enough get told two weeks later that it is my transfer case that is still under warranty. Now I don’t have a car for who knows how long this time. I would never recommend this place for any kind of mechanical work. Hopefully I get my car back in one piece. More
by lilalaire3
Employees Worked With
Jordan Hall
