Perkins Chrysler Dodge Jeep RAM - Service Center

Rust and Chrome Failure on Side Steps Loved the speedy reception and courtesy by everyone I met and spoke too. Here's the thing. I spent almost $5,000 on a lifetime warranty for my RA Loved the speedy reception and courtesy by everyone I met and spoke too. Here's the thing. I spent almost $5,000 on a lifetime warranty for my RAM 1500, which I bought here. My truck is now 2 1/2 years old with 24k miles. I keep the truck in a garage. So, low miles and sheltered storage. It should look brand new. Imagine my surprise when I discovered the chrome side steps that I bought and had installed at Perkins Motors when I purchased the truck (another $700) are already popping, rusting and blistering. Worse yet, it appears you only cover Mopar parts for two years, and not on the Lifetime Warranty timeline. So, I'm out of pocket if I want to upkeep my truck and not look all raggedy (which is important to me)....Did I mention the $5,000 Lifetime Warranty and $700 part and installation fee's that aren't helping? A bit frustrating. More

Easy drop off, convenient loaner, professional service Nice to get a good experience with warranty recall service. I scheduled the service online. The shop called me to confirm and when I asked about a loa Nice to get a good experience with warranty recall service. I scheduled the service online. The shop called me to confirm and when I asked about a loaner, they were able to offer me several times which would work better for the loaner. I dropped the car off; all of the warranty information and recall was available...no need to repeat information. 10 minutes later I was on the road with the loaner. I received a call from Flint that afternoon that the car was ready and that they had troubleshot a potential problem at length without determining the issue; however, if I wanted them to troubleshoot further to please meet with the service manager the next day (I chose to wait for a later time). When I picked the car up, it was brought to me very quickly and there were no issues returning the loaner. Even though Flint was off-work, an alternate advisor quickly provided everything I needed to get me on my way back to work. More

Oil change and tire rotation disaster Took my 2019 JL wrangler Rubicon in for its first oil change and tire rotation on 18 May 2020 with a little over 5,000 miles. All new Jeep vehicles re Took my 2019 JL wrangler Rubicon in for its first oil change and tire rotation on 18 May 2020 with a little over 5,000 miles. All new Jeep vehicles receive up to four oil changes and tire rotations as part of the Jeep Wave program so this service was provided at no cost to me. It took about 90 minutes for the service to be complete and my Jeep was pulled out onto the exit lane. I was handed the receipt (no charge) and was on my way. On getting home I looked under the hood and saw oil spilled all over the oil filter housing, engine cover and oil was pooled in the hollows of the intake manifold. The next morning when I backed the Jeep out of the garage there was a 16" puddle of oil on the garage floor. Looking under the vehicle there was oil dripping off the entire front half of the undercarriage. Both cross members and front drive shaft were soaked and dripping, and oil covering everything back to the gas tank skid plate. The next day that the dealer was open, I took the Jeep in and pointed out all the spills to the same service advisor, he apologized and said that they would clean it up. After about 15 minutes I was told the vehicle was ready, however all I could see under the vehicle was dripping water. The next day the oil drips were all gone but the oil film remained on the under carriage. So it appeared that the oil spills were hosed off with water. Based on this unpleasant experience I wanted to verify the lug nut torque values so opened the jack cover to get my locking lug nut key, it was used as part of the tire rotation. Now the key was nowhere to be found, so off to the dealer for visit number three. The same service advisor again apologized and went looking in the shop for the key. He returned a few minutes later bearing the "lost" lug nut key. On arriving home I checked all lug nuts for the specified torque value of 130 ft-lbs. All non-locking lug nuts required at least 90 degrees of rotation to reach the specified torque value and the locking lug nuts were only hand tight. Each locking lug nut required at least one full turn to reach proper torque. Given my experiences, I was not going to trust the oil change had been correctly performed so removed the oil drain plug, which was torqued properly, and drained the engine oil. The capacity of the 3.6 litre engine is five quarts and I drained nearly six quarts from the vehicle. I then removed the oil filter cover, which was way over torqued (specification 18 ft-lbs). The oil filter cover threads were covered in a gummy substance that made it difficult to unscrew. This could be a factory sealant (first oil change) but should have been cleaned off in any case. I cleaned off the threads, installed a new filter and 5 fresh quarts of oil. It has taken about a week but the interior of the Jeep no longer reeks of motor oil. On my last (of three) visits to the dealer, I did ask the service advisor to have the service manager call me and left my cell number. However, I am still waiting three days later. I will say the service advisor for all three visits treated me well, I think he was as surprised as I was as the disasters unfolded. Please learn from my experience and take you service business elsewhere. More

We purchased a new Jeep Wrangler Unlimited Sport, purchased running boards the same day. The running boards had to be ordered. No problem. We took the Jeep in and even left it two full days. When we purchased running boards the same day. The running boards had to be ordered. No problem. We took the Jeep in and even left it two full days. When we went to pick it up they brought it up to us ready to go but there were no running boards on the Jeep. The only thing we were having done was not even done!! We asked the cashier and boy who brought the Jeep around but no one seemed to know what to do. I went inside, tracked down a service manager John, who honestly while nice seemed nonchalant about the whole thing. Nonchalant while at the same time telling us how this happens a lot because of their tagging system. He even asked me if they brought me our Jeep??!! I said “ well what if I brought it in for an oil change. How am I supposed to.trust that you change the oil if y’all didn’t even know if you put running boards on the right Jeep or not!? “ In the end they quickly located a set of running boards and installed them. Based on John’s comments and the chaos we witnessed we will not be returning for future service. They are clearly in need of a management house cleaning and bring in someone who can take charge of this chaos. More

Doesn't seem like any of them want to be there Sales and finance was fine. Bought a 2020 Jeep Grand Cherokee a couple weeks ago. Noticed some areas where it looked like something got on the pai Sales and finance was fine. Bought a 2020 Jeep Grand Cherokee a couple weeks ago. Noticed some areas where it looked like something got on the paint at some point. It's some weird orange thing. It seems to be in the clear or under the clear. Point is, it doesn't clean off. It's down the left front above the wheel area. Anyway, if you go straight up from this area, there on the top left of the hood is another spot where it looks like it was sanded down to get more of whatever this is off the car. Problem is, they left it like this and where as the rest of the vehicle is shiny and white, this round area about the size of a dip can is dull as can be. I guess someone figured the customer wouldn't notice. And we didn't until I just happened to catch it in the light in the garage. Took it to the service department and 1) When I walked in, everyone was just sitting there. There were no other customers in there so I don't know what they were all doing, but nobody greeted me or so much as bothered to look up from what they were doing. Finally approached a guy who gave me a look like I was bothering him. I told him the deal with the paint and pointed it out and he claimed he didn't see anything wrong with it. I told him you can not only see it plain as day, but you can FEEL it. It's smooth all around and rough in the round area. Then he felt the area and said he couldn't feel it either. It was the craziest experience I've ever had at any service department. The other reviews speak for themselves. Just avoid this place. Horrible experience. You leave feeling angry and hopeless. Edit: Then they call you when they see your bad review and get aggressive. More worried about themselves than fixing the problem. More

I brought my girlfriends jeep in for an oil change the staff was friendly and kind I waited only about 20 minutes and they even gave me a certificate for a free car wash I’ve been to many dealerships and staff was friendly and kind I waited only about 20 minutes and they even gave me a certificate for a free car wash I’ve been to many dealerships and have waited four hours for an oil change these guys know what they’re doing. More

Dishonest, slow, and shoddy work. First, very poor communication from service department. I called the service department a total of 23 times between 15JAN and 22JAN to get a an updat First, very poor communication from service department. I called the service department a total of 23 times between 15JAN and 22JAN to get a an update on the status of my vehicle, and not one time did I received a call back (despite being told numerous times that Jon Furlong would call me back). Second, the service department said they had to acquired a part from NAPA to fix my vehicle, but the part from NAPA turned out to be defective. So, the service department had me (...me) return the part to NAPA for a refund (very strange). The original part which I was told was defective, was then cleaned and found to be working (which begs the question of why they didn't try that first, instead of ordering a new part from NAPA). Jon Furlong said I would receive a full refund for the defective part from NAPA. However, NAPA refunded only ~$300 for the part, for which the Perkins Service department charged me $450. When I asked NAPA about the discrepancy, they say they only charged Perkins ~$300. So, Perkins charged me ~$150 extra for a defective part??? It gives at the very least the appearance of being shady and less than honest. Third, the service was extremely slow - over three weeks to replace a PCM??? Forth, the vehicle was returned to me (yes, it was fixed and running, that is my single good point) but with trash from the dealership in it (notes, wrappers, cup). Overall, what would a reasonable person think of this vehicle service? Would they think they received great service from this dealership? Really? Very disappointed. More

Dont care about there customers.. They damage property & refuse to fix problems there techs caused... Poorly managed! Run far, far, far away from this dealership! refuse to fix problems there techs caused... Poorly managed! Run far, far, far away from this dealership! More

Do yourself a favor and do not bring your vehicle here for service. My 2014 dodge ram 2500 Megacab Laramie Limited has been there for 146 days. At first they didn't want to make the repairs because they s for service. My 2014 dodge ram 2500 Megacab Laramie Limited has been there for 146 days. At first they didn't want to make the repairs because they said my modifications caused the damage even though it happened to most all trucks of that year but they then tell me they are going to DO ME A FAVOR and fix it anyways... even though my truck has 40,000 miles on it and still under warranty. Thank you so much for honoring your warranty. My truck is in prestige condition with the best of the best of everything on it, more of a show truck than a daily work truck however it is just a work truck. 146 days later they still can't tell me when my truck will be serviced. 15 days ago and again 5 weeks ago the service manager John made promises they'd at least have a date but they don't and rather tell you, "hey we don't have a date." They ignore your calls and pass you around on phone tag to waste more of your time. Since they won't own up to their faults they force you to drive up there to get answers costing you more money and wasting more time because that is how they run their business and are strong believers in the ignore you till they have new info or until they can think of a new promise to make you. Not how I run my business but who am I to judge. I barely clear 300k a year. I am sure that's a slow month for them. Maybe treating your customers with disrespect is the way to do it, after all the population is growing and who cares if they return, they made a purchase, someone else will come get suckered in. As someone who has now purchased 6 fully loaded megacab Cummins I can honestly say after spending over 3k in rental cars before finally just bought a Raptor, I will definitely be parting out my truck then put a used motor and tranny in it before I trade it in on a new Tundra Cummins since Toyota would never treat customers this way and it's the Cummins I was after anyways, not a dodge. Since my wife never gets treated like this when in service. As a matter of fact we took my wife's car to the Toyota dealer in Denver 60 miles away for routine maintenance on a Friday because it was 160 dollars cheaper. They gave us a loaner car (Lexus) off the dealership sales floor so we could go do whatever while we wait. Well they didn't finish up by Friday like they were supposed to so instead of pulling a Perkins and ignoring us they put us up in a 4 star hotel for the weekend so we don't have to drive 60 miles back home and give us our car finished ASAP the following Monday. So think before you buy a car. Sure buying American sounds like the right thing to do but do you really want that American customer service? I feel sorry for the people who had to finance their vehicles and didn't have 30k to fork out for a new truck so they didn't have to keep spending $400 a week to rent a car because... why would you get a monthly rental? Why would you believe your 85k truck with low miles would be in service for over a week? I have never seen this kind of circus at any dealership in my life. I really don't understand how they can turn profit... I guess off recall work the dealership pays the tab. How ever the reviews else where such as Google (the most common and widely used) are extremely accurate with low ratings. I seriously wish I had more free time to hire an attorney, call the news, report to the BBB, drive across town every day during work hours to complain and stay on them but unfortunately I have to work for a living so I can afford to drive nice vehicles and to be able to buy spend 30k on a 2013 Raptor while Perkins uses my truck as advertisement to bring in sales. Oh yes, I have heard about the many comments and compliments my truck gets. How many sales has my truck made? They see it, come and ask about buying it and you sell them something else? If you want to offer me a commission check to cover my out of pocket expenses and to cover depreciation on the Raptor I had to buy that I have put 20,000 miles in since my truck has been sitting or to make up for the 5 months of car insurance I have paid to have my truck sit in your parking lot, I will gladly take it. More

Terrible people skills This dealership fixed my car and i have had nothing but problems since i left. They destroyed my paint and ruined a front rim on a Hellcat. When back This dealership fixed my car and i have had nothing but problems since i left. They destroyed my paint and ruined a front rim on a Hellcat. When back to them and they wanted to give me a small amount of cash. Do not use this dealership. More