Perkins Chrysler Dodge Jeep RAM - Service Center

So, I took my Jeep Wrangler in cause the steering wheel seems to be off - the wheel turns almost 360 when making turns. I told the customer service rep that problem and I used the word alignment also. W seems to be off - the wheel turns almost 360 when making turns. I told the customer service rep that problem and I used the word alignment also. When picking up the car, the rep won't give me the before and after sketches of the tire alignments (she said she had to keep that for their record); I pointed out that my receipt said it was attached. She ended up making a black and white copy of the before/after assessment. Long story short, I paid for the tire alignment which looking at the before/after assessment the change was very very minute! And my initial problem of steering wheel turning almost 360 when making a left/right turn still persists. Bottom line, I was dissappointed that they charged me $100+ to make very minor changes (at least that was the numbers say) and nothing happened to my original issue. Also, this was the first time that a service rep refused to provide their assessments automatically. When I initially told her about my steering wheel issue initially, she said "it is weird" and the mechanic will check it out. The receipt said nothing about that! Very dissatisfied; not sure if I will go back to them again. More

They got me in quick for an electrical glitch, and did a thorough diagnostics on our 1 yr old truck, at no charge. Friendly too, and will continue to give them our business. thorough diagnostics on our 1 yr old truck, at no charge. Friendly too, and will continue to give them our business. More

Repaired issue causing check engine light. Good job. Asked them to adjust my headlights after my jeep was lifted. They literally adjusted them so high the lights were shining in the trees. The Good job. Asked them to adjust my headlights after my jeep was lifted. They literally adjusted them so high the lights were shining in the trees. They charged me about $80 to do that. I YouTubed how to adjust headlights. 25 feet from a wall and shining 3 feet high. I had to correct them from shining over 6 feet high. They must have been doing that as a joke. They were shining so high that cars would not even flash their brights at me! Unbelievable! I had an appointment at 8:30 AM. It took them two days to do less than 3 hours of work. Why make an appointment if they can’t work on it? No regard to the inconvenience they cause by keeping your vehicle until they can work on it. More

On time. Fast. Accurate.friendly. 10 times better than Pueblo Dodge. Accurate diagnosis, easy to schedule. Fast. Accurate.friendly. 10 times better than Pueblo Dodge. Accurate diagnosis, easy to schedule. More

I always have a good service experience with Julian and his team. Thank you for your expertise! his team. Thank you for your expertise! More

Stacey and Jo were great. They made getting my windshield replaced and an oil change as easy as possible. Thanks for the great customer service! They made getting my windshield replaced and an oil change as easy as possible. Thanks for the great customer service! More

My repair was an electrical problem that required communication with the factory. They kept me informed on each step that needed to be taken to complete the repair, and it was done in a timely manner communication with the factory. They kept me informed on each step that needed to be taken to complete the repair, and it was done in a timely manner once the solution was found. More

Service writer. Jim was very helpful and kept me informed. He was timely in his call and responses. Work was completed on time for the amount quoted. Jim was very helpful and kept me informed. He was timely in his call and responses. Work was completed on time for the amount quoted. More

Great Dealership, Great customer service. This will be my primary dealership for all my services. This will be my primary dealership for all my services. More

Service staff member, Julian, was diligent in coordinating the service and the technician was diligent in verifying this recurring "death wobble" problem. The issue was repaired once again. Good coordinating the service and the technician was diligent in verifying this recurring "death wobble" problem. The issue was repaired once again. Good job! More