Perkins Chrysler Dodge Jeep RAM

Great job of finding me a jeep. Thanks for all the work you did. Neil did a great job! you did. Neil did a great job! More

So far my experience with the service center has not been good. My husband purchased a 2021 Jeep Cherokee Latitude about 6 months ago. It was brand new. The experience was pretty good. On Thursday, it wouldn good. My husband purchased a 2021 Jeep Cherokee Latitude about 6 months ago. It was brand new. The experience was pretty good. On Thursday, it wouldn't start. I thought it might be because of the weather, so we had it jumped. It drove fine for the rest of the morning. That evening, it wouldn't start. We replaced the key fob battery. It still won't start. Keep in mind, this is a brand new vehicle still under warranty. I originally called the service department on Thursday to set up an appointment. Whoever answered the phone sounded very distracted and not sure of anything he/she/they were telling me. I called the service department today and they are short-staffed (on a Saturday?). This service department is very disappointing so far. We will have to see if things get better. More

I had a great experience working with Jacques. It was a long shot as I was looking for a specific truck and color. Although I didn’t end up getting a truck on the lot I would definitely come back in the fu long shot as I was looking for a specific truck and color. Although I didn’t end up getting a truck on the lot I would definitely come back in the future! More

Okay so recap regarding the replacement of my heater Okay so recap regarding the replacement of my heater core being replaced: I took my truck in and they had it for over a week. The communication was Okay so recap regarding the replacement of my heater core being replaced: I took my truck in and they had it for over a week. The communication was poor regarding what was going on. I did request an oil change (Bad decision ever see end of this post). When I picked up my truck, I didn't think I should have checked to see if the heater actually worked. Also, the front of the dash board was busted and was flopping all over the place. It should be noted, I did bring in my truck with holes on top of the dash but not the way they returned it to me. (Its noted for these years 2002 dodge ram 2500 dashboards were made poorly). The following day, it was 10 degrees. I went to start my truck and turned on the heater. Sadly it was lacking heating power. I would have assumed this would have been checked when they finished my and if something was wrong, they would have notified me. Again very POOR communication. I then went to get my truck ready for my vacation (same day) and this xxxx dealership's employees soiled my carpet with antifreeze. They threw broken pieces of my dash in the rear of the passenger seat with a soiled rag. As you can see in the pictures the big wet spot. I contacted Customer Experience Manager, Kayla Martini, who I was already in contact with. I advised her of the situation and she was very apologetic. I sent her the pictures attached and her response was she would be in touch with the service manager. It should be noted, I could not bring my truck in right away as I was not in COS as I was leaving for the holidays on vacation. I drove to Littelton CO to drop off my truck where it stayed until I came back. When I came back to Colorado, I drove my truck back from Littleton. The roads were wet so, I attempted to use my windshield wiper fluid. The fluid tank was empty and nothing came out. I thought dealerships usually top off fluids? I know the Dodge dealership on Austin Bluffs does.. Anyhow, I was very irritated at this point. When I returned on the 30th of December, I told Kayla I was back. I waited until 01-11-2022 and had not heard anything so I emailed Kayla back. Kayla messaged me saying she sent me an email on 01-03-2022 (She actually did it just went to my spam folder) reading; The manager would take a look at the dash to make a determination as to whether there was more damage then there already was? (In my opinion that would be hearsay and no one is going to admit their faults to include a dealership. It was already damaged on top of it and it would be easy to say it was already caused.) Kayla then said that I attempted to change out the heater core on my own before going into the dealership and they were not aware of that. (That it true I did attempt to take out my heater core three months prior to me bringing it to this dealership. In doing so, the antifreeze leaked out the top and I was able to clean up my mess. I also told the tech when my truck was dropped off what I did, because I took apart my dash. When I saw the $1500 price I asked why and she said labor cost went up to nearly $200 dollars an hour. But failed to mention they were recharging my AC. You see how this is going?...) Kayla mentioned when they started my truck antifreeze went everywhere and they cleaned up, "ALOT" and said if they missed anything they would clean it up. I was asked to reschedule my truck to go back in. My point is, it should only take one time to do something. If you're spending over $1500 dollars mostly on xxxxxxxx costs like for instance part of this charge was to recharge my AC, you'd think it would be done satisfactorily with no problems. I will NEVER go to this dealership. After this poor service and reading many reviews, its apparent it speaks for itself and the lack of care. Ill be going to the another dealership that emphasizes customer satisfaction. You would think that when you get an oil change they’d do an inspection of all other fluids. WRONG!! My radiator fluid was low; no windshield fluid and my battery was nearly dead. I found that out later on but it would have been nice to know. Thankfully I found out on my own so I didn’t waste anymore of my time or money with this dealership. More

Perkins Motors has absolutely the worse customer service I have ever dealt with in over 20 years of buying cars. I will never do business with the business again, would absolutely drive two hours away than I have ever dealt with in over 20 years of buying cars. I will never do business with the business again, would absolutely drive two hours away than deal with this dealership. We ordered a 2021 Jeep Rubicon, even added extras the dealer had to offer with ceramic coating etc… spending over $70k and the dealership never once called to let us know any information about the statuses of work, progress or issues. First issues we ran into was when the Jeep was delivered, the incorrect tires were on it. Dealership said they would make it right, eventually they did but it took over three weeks to get a set of tires in that I could of had in two days from any local shop(I called) but we waited patiently. We were told it would take less than a week to get them in. When we would call to check the status of the tires, we would be told whomever would answer the phone would check and have someone call back. We never once received a call back. We had to call every couple days during this three to four week process. Second issues we had was that once we dropped the Jeep off to have the tires installed, ceramic coating and tint completed we were told three days, of course it took longer. Even when we called to see if it was complete they said “yes, it will be wrapped up in 30 mins”. We showed up an hour later, only to sit there for another hour waiting on the tires after we told it would have been completed 30 minutes before we showed up. Lastly, when we purchased the Jeep, we told the dealership that we wanted to register the Jeep in z Michigan. They said no problem (this is the first car out of four cars that I have bought in CO and registered in MI that the dealership did not do the paperwork correct) and now I’m getting charged $1400 to register the car instead of the $150-300 tops I should have to pay. The dealership said “oops sorry nothing we can help you with” so I asked to talk to the finance manager. Whom I’m told is Aaron, so I called Aaron. He told me he would talk to the owner after I told him of all my issues. He said he would call me the week after Christmas with a follow up since they are a Christian Organization and he felt bad. As of today 16 JAN 2022, I have yet to receive a call back. Despite the fact that I have called and left a message at least weekly about the situation. Perkins Motors is the worse dealership I have ever dealt with in my life and would not recommend this dealership to anyone. Save yourself some frustration and drive a little bit further for better customer service. More

Jacques is great! He really friendly and made the whole experience easy and hassle free. I will be recommending Perkins motors and Jacques to my family and friends. Easiest car buying experience I’ve eve experience easy and hassle free. I will be recommending Perkins motors and Jacques to my family and friends. Easiest car buying experience I’ve ever had More

When I started my process of looking for a vehicle I checked most dealerships in Colorado Springs. When I narrowed down which vehicles I was interested in at select dealerships I went and checked them o checked most dealerships in Colorado Springs. When I narrowed down which vehicles I was interested in at select dealerships I went and checked them out. When I got to Perkins and worked with Neil it was second to none. it was hands down the best service I have received at a dealership in years! Any future purchases I make or any of my friends make I will be sure to contact Neil FIRST! More

I purchased a Jeep Cherokee from Perkins Motors and couldn’t be more satisfied. Darryl Champion helped me out with the entire process and answered any of my questions. He was friendly and professional, couldn’t be more satisfied. Darryl Champion helped me out with the entire process and answered any of my questions. He was friendly and professional, provided clear communication about the paperwork process, and overall an excellent sales representative. I would recommend this dealership to anyone and definitely ask for Darryl! More

Jacques was without a doubt the best salesman I have ever dealt with in buying a car. No xx. No drama. Just a pleasant experience buying my first Jeep. dealt with in buying a car. No xx. No drama. Just a pleasant experience buying my first Jeep. More

Neil helped us out greatly. Though the process was long and difficult, he stuck through with us, didn't judge us, and did the best he could to make sure we left happy. I would recommend Neil to anyone look and difficult, he stuck through with us, didn't judge us, and did the best he could to make sure we left happy. I would recommend Neil to anyone looking to buy a car because he will go to bat for you and do his best to make sure you are happy. More